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stay away! iT IS A SCAM! Purchase item back in November 2018 and yet to receive the item. Tried to contact them but was given a generic automated response. No way of contacting them as there is no information on their website. Furthermore their instagram site has recently been removed. You have been warned!
Date of experience: January 03, 2019
I have bought the BTS `LOVE YOURSELF' white hoodie for an high quality. The website sell BTS merch for an amazing price and even though its so good I wish that the delivery was quicker. I understand that theres a lot of ARMYs out there who wants to buy BTS goods quickly before it runs out. However, I wish that the delivery was a bit quicker. Overall, the BTS official shop is an outstanding website. You can always trust good quality websites like this. and the website is so organized.
I 100% recommend this website instead of fake scam websites.
Date of experience: August 10, 2018
I bought the official BTS lightstick at the end of December last year. It was shipped out quickly (especially as it was around Christmas and New Years) and got to me a few weeks later. Problem was the top of the lightstick that needed to be removed to insert batteries was stuck and it would not open.
I emailed the store on their customer service email and asked if it would be possible to send the item back as it was broken and either receive a refund or get a replacement. I didn't receive a reply so I emailed again a few days later. I still didn't receive a reply so I opened a dispute with Paypal to try and get through to the store that way but they still didn't respond! Eventually after a couple of weeks I raised my dispute with Paypal to a claim as a final measure and the day after I raised the claim I received a refund from the store. I never received a message from the customer services or any acknowledgement of my complaint, only the refund. I would not recommend using this store and I certainly will never be using them again.
Date of experience: July 29, 2017
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