1,643 total
Purchased some replacement jets for our Vancouver hot tub. Canadian Spa posted them out immediately and they were well packaged and delivered following day. First class service
Date of experience: June 17, 2024
Canadian Spa company are great people deal with. My hot tub cover was delivered damaged and they sorted me out with a replacement very quickly and professionally. I highly recommend them for spa products.
Date of experience: March 18, 2024
Reply from Canadian Spa
It was our pleasure to serve you. We greatly appreciate your kind words and your business. Thank you!
Before ordering I had been speaking to Ali who was very informative and helped wit any queries and also followed up post order. I’m enjoying the use of the sauna. Thank you Canadian Spa.
Date of experience: March 12, 2024
Reply from Canadian Spa
Thank you for your wonderful review! We're delighted to know you enjoyed your purchase. Your support means the world to us.
I would recommend Canadian spa saunas to anybody. The customer service was good. The knowledge of the sales person was brilliant and if you have health problems i.e. fibromyalgia. The infrared sauna with chromotherapy is perfect for you!
Date of experience: May 09, 2024
What an absolute pleasure to find such a caring company.
From start to finish the staff could not have been more helpful.
We went to look at a sauna and Xavier talked us through all of the information required.
They were so helpful and I recommend this company. We will be back for a hot tub once we have saved!
Date of experience: April 12, 2024
Very small leak somewhere not obvious in hot tub but near/ underneath filter box. Followed directions and leak stopped after about an hour. Continued to keep pumps running for another 6 hours and used brush to sweep bottom as directed. Emptied tub and left for 5 days. Filled up and no leak. However a few hours later leak appeared. Tried again with another bottle and same happened. 😩😩😩. Overall a bad experience
Date of experience: June 04, 2024
All delivered quickly efficiently with a smile and at a competitive price point with good advice thrown in!
Date of experience: October 23, 2024
Absolutely amazing products and delivery service this is the only place I will
Buy any accessories for my hot tub thank you Canadian spa always on top form x
Date of experience: May 21, 2024
Very helpful nothing too much trouble prices reasonable, local, seem to appreciate the custom. Would not go anywhere else.
Thanks Guys
Date of experience: May 28, 2024
Reply from Canadian Spa
Thank you for your order and for leaving such a nice review. We appreciate your business!
We ordered a bigger size due to measurement being slightly wider in the middle and recommendation of ordering next size up. The lid didn't fit as well due to being bigger but a replacement was sent with no problems
Date of experience: March 19, 2024
Reply from Canadian Spa
Thank you so much for your kind words and for choosing to purchase with us! We're thrilled to hear you had a great experience. Your feedback is greatly appreciated.
I received an offer for 10% discount and free test strips on my next purchase, but I did not receive either.
Many thanks to Canadian Spa for clarifying the situation, as always a very helpful company.
Date of experience: February 20, 2024
Reply from Canadian Spa
Hello, I've reviewed your order and noticed that you received a complimentary bottle of test strips. Although you added two bottles to your cart, you were only billed for one, as the second bottle was included free of charge. I understand this may have led to some confusion, especially since an extra bottle of test strips was part of your order. I apologize for any misunderstanding this may have caused. To make things right, I'll be sending you a discount code for your next purchase.
Ordered a spare part but unfortunately wrong part delivered hence only 4 stars. From contacting customer services it was handled perfectly, wrong part collected and correct delivered next day
Hot tub was up and running for the weekend
Date of experience: May 15, 2024
Reply from Canadian Spa
Your order and positive review are greatly appreciated. Thank you for your support!
The part was on time the engineer was on time and he worked very fast tested everything its working better than before thank you and your team
Date of experience: June 26, 2024
I contacted the Canadian Spa support team for some guidance on heating. Ali from the support team responded within minutes and was able to resolve the issue immediately. The Chilliwack sauna is a great product by the way
Date of experience: April 12, 2024
The service guy Tony Greig was excellent.
It’s a pleasure again to use in crystal clear water again now the new headrests are fitted.
Date of experience: June 20, 2024
Replaced old lid with a brand new one
Fits perfectly and is light weight
Super quick delivery
Would definitely recommend
Date of experience: May 28, 2024
Reply from Canadian Spa
Thank you for your order and for sharing your positive experience. We value your business!
Great company, delivery well packed and quick, super price and no postage, cannot say more! Would definitely use again
Date of experience: June 03, 2024
Reply from Canadian Spa
We are thankful for your order and your positive feedback. Thank you for choosing us!
Never delivered on date agreed , guy who I spoke to was rude and put phone down on me shame have had 2 saunas of this company before never had a problem .
Date of experience: October 23, 2024
Great service on the phone , plenty of helpful information and the product was exactly what I needed , delivered when expected and good value too for these types of products
Date of experience: June 03, 2024
Needed some chemicals for our Canadian spa hot tub, so easy to order online & delivery was very prompt, have always found this to be the same over the past number of years
Date of experience: May 28, 2024
Reply from Canadian Spa
Thank you for your order and for the fantastic review. We are grateful for your support!
