Canadian Spa Reviews

We own a Canadian Spa Thunder Bay hot tub. It was delivered on the 16th May 2015. We paid £5500 for it. We bought it from a local garden centre from a Canadian Spa rep whom was stationed there.

The first problem was that when the pumps were running is was very, very noisy. I asked technical support about this and didn't get anywhere. Apparently it was normal, but I had no other tub to compare it against. After tracking down where the noise was coming from, I took the side panel off to find that one of the pipes was fitted so close to the shell that it was vibrating against it. I fitted some foam in-between the pipe and the shell and the problem was fixed. If i wasn't relatively handy this problem would be persisting today!

Just after two years we had a leak and all the water left the tub (just after the warranty expired!). I identified that the leak was coming from one of the two pumps. Canadian spa said we needed a new pump to the tune of £500. I investigated the problem further myself. I found that the wear seal between the wet and dry ends had worn away. The replacement part was a few pounds for for just £20 I could buy the complete wet end. Why so cheap? Well, albeit the Canadian Spa rep going on during his original sales pitch about this being a Canadian tub and not a rubbish Chinese one, the pumps are both Chinese Bathtub pumps, made in china........ Begs the question what is Chinese.

A few months later the other pump failed with the same problem.

Why am I writing this review now? Well, recently the jets started to fail in our tub. And there are a lot of them! The plastic has literally perished in them. They are all brittle to the touch and I expect them all to fail soon enough. I cannot find aftermarket ones for the Canadian spa tub we own. In fact there is very little aftermarket products available for any Canadian spa tub as far as I can tell - no one seems to do them. One of the online retailers that provide aftermarket jets said they don't touch Canadian Spa. So for me, it's OEM only. The cost to replace them all is more than the original purchase price of the hot tub! So there you have it. Not 5 years into ownership and the tub is effectively written off. We have agreed a discounted rate for the jets with Canadian spa but its getting to the point where we need to consider whether we are just throwing good money after bad and give up on it.

Canadian spa said we might have used too much chlorine which is why the jets are perishing. I don't know if this is true or not but it was not mentioned to us as something we needed to keep and eye on when we were discussing maintenance with Canadian spa. The risk of damage from the chemicals which are necessary to maintain the tub should have been high on the agenda if it is indeed a problem! Could just be an excuse though....

Other points of note:

1) The filter cover is a rubbery material. It was jet black but within a few years it progressed into a horrible green mold type colour.... It's an awful design flaw - it doesn't need to be this type of material. Cost to replace? £200! The customer really shouldn't have to pay for design flaws!

2) The filters are over £100 a go. These need to be replaced regularly but due to the unique thread on them none of the far cheaper, equivalent filters available from general tub stores fit.

Date of experience: January 08, 2020

Don't purchase the Jasper Sauna. This sauna is bottom of the line. The website states it heats up evenly throughout but it does not. The bottom of the sauna is 20 - 25 degrees cooler then the top. I thought it was a a result of a broken bottom panel, but after returning the first one I had the same issue with the 2nd one. A service rep from the company came out to inspect the sauna and advised that this was how it was supposed to operate as it's the bottom of the line model. I would advise spending money on a different sauna. The extra money is worth it!!!

Date of experience: December 23, 2019

Excellent customer service, Ali was really helpful and patient with my problematic pump.

Date of experience: December 16, 2019

A really great company to do business with. Everyone there makes you feel like you are a real VIP. Nothing is too much trouble and after sales is second to none. Will continue to recommend them to all our friends as the product range and associated accessories are excellent value for money. Suzanne Gray

Date of experience: November 28, 2019

Nothing but trouble from the start, from a control unit that was faulty, to hoses that leaked to the wrong gaskets being sent. The latest is our control unit after 2 years has stopped working.

The company offered a 20% discount on a replacement, but reduced the warranty from 1-year to 6-months. What a bunch of scammers, stay away.

These spas are cheap and poorly made, buy something else. Inferior quality products and poor poor customer service. Save your money and buy something decent, these spas are junk.

This review is being left on October 17 @ 1527hrs., any follow up positive reviews are likely bogus.I'm a real person and purchased this item myself, I live in Plattsville, ON.

Date of experience: October 17, 2019

I had great customer service regarding a fault with the inflatable lid of my Canadian Spa Rio Grande V2. Despite my warranty running out a few days before I contacted them about my issue they honored it and sent me a new bladder free of charge. Ali their customer service rep was excellent.

Date of experience: October 08, 2019

I just bought my 6 person tub from Home Depot. The sales rep from Canadian spa co knowledgeable and helped me pick the right tub for my needs. The delivery staff was amazing and very professional. They set up the tub and ran me through the start up with the chemicals. They did a great job cleaning up to. The tub gets used daily and the stereo is crystal clear. I recommend Canadian spa company to anyone.

Date of experience: October 01, 2019

We 'upgraded' to the Canadian Spa Swift from our Intex PureSpa inflatable this summer. The USP with the Swift over the PureSpa was imply that it is advertised as an all year round spa which can be used during the winter months.
That is all well and good, however since switching we have had recurring issues with water leaks.I have checked the o rings and there are no apparent tears in the material, whilst the PCU is showing no signs of leak, so we have never found the root cause. The leaks have got worse, to such an extent now that we have to top it up daily, so we have now given up with it.
These spa's are not cheap, and I am now bitterly regretting making the switch from the PureSpa (which was excellent).
My advise is, if you are considering one of these then I would serious consider making the additional investment for a solid spa instead (even a second hand one).
Go by my experience and the other reviews there are clearly issues with the Canadian Spa

Date of experience: September 11, 2019

First unit had a faulty impeller after just 2 weeks. Canadian Spa replaced the unit with one that was clearly second hand. After 1 month the grinding noise returned. Unit collected by CS and once again, a faulty impeller diagnosed. They have sent a third pump (again, clearly second hand) which has arrived damaged so I have rejected it.

Homebase honouring a full refund as it’s not fit for purpose.

Date of experience: September 10, 2019

Bought a Canadian swift current in 2017 thinking due to it being more expensive than your inflatable spas it would be better quality than other portable on the market. WRONG!
Within weeks of having it up the rcd unit failed. Off goes the Pcu to be fixed and we loose use of it for the summer. Fast forward to last summer and we get out our 'fixed' unit and get it working. Weeks later having been used a handful of times it started making a loud grinding noise. Homebase honoured the fact it wasnt fit for purpose and paid to have a diagnosed 'broken impellar' fixed. As it was now October it went back in the garage. 4 weeks ago we got it back up and running. Now the impellar noise from last year is back despite being used twice in the last 4 weeks.

We wont be getting the unit fixed again or wasting money on them inspecting it. Will cut our losses and get a whole new tub from a company with better customer service and better warranty.

Date of experience: August 25, 2019

Just because it's expensive doesn't mean it's good ! P.C.U very poor on the portable spa. Mine went twice in 14 months and now it out of warranty nothing you can do. Get a lazy spa, I had one for 4 years without issue. I thought this would be an upgrade....WRONG..!

Date of experience: July 13, 2019

Bought a Canadian spa swift current v2, put it all together and started to fill it with water. After about a foot of water it started to leak everywhere.
Upon inspection the lining air bladder was not sealed along a foot length and water getting in there soaking everything through.
Called Canadian spa and was told I needed to raise a ticket or they wouldn't help.
Raised a ticket and called them but the returned the ticket and wanted more details !!.
Crap product made in China and even worse customer service. Avoid at all costs , for a £1500 spa this is a joke . I am furious . Still waiting a reply from them. Never again

Date of experience: June 15, 2019

We had recently built a log cabin in our garden and decided to put a sauna in it. After lots of hunting around on Ebay and the internet we eventually homed in on a "Canadian Spa" Sauna. I phoned them up as i needed to ask a few questions about this type of "infrared sauna". All questions were professionally answered and i was suitably impressed overall. I was guided to purchase via B&Q as this was a cheaper option to do. This i did on line, (very simple). The following week (5 days) the sauna arrived (flat pack).A quick check of the instructions and it all looked very simple (its clipped together). Instructions say a 2 man assembly but i did it on my own! no hassle. (6 panels). The build quality and finish is 2nd to none! its exceptional high. Once assembled it has an extremely professional finish. As for functionality - well it's amazing! instructions advise it to warm up first for about 15 minutes but you can sit in it from switch on and the heat is felt almost immediately. (Infrared heats from inside your body). After 10 minutes you are well sweating! this is an excellent Sauna - (Huron 2-Person KY-10008).
It has speakers connected by "blue tooth" and the sound is very good, helping to pass the time away as you sweat it out!
The company has excellent customer service and very friendly, not always given today!
Well recommended product and company. Tim.

Date of experience: June 14, 2019

Put a deposit down on an Ottawa hot tub 3 weeks prior to my daughters 30th birthday party. There was a delay in shipping so it was not going to reach me for a planned party. The staff at Canadian Spas went over and above to ensure that i was not disappointed and upgraded me to a Toronto even though this was not their fault and even supplied a bottle of bubbly for the occasion. Having now had it now for a couple of weeks i cannot fault the power, the quality and the professionalism of the company.
Thank- you

Date of experience: June 03, 2019

We bought a Canadian Spa Swift Current Hot Tub and to be honest for the price it was the worst product I have ever bought. We have had the hot tub for about 2 1/2 years and paid approximately £1500.00. In the time we have had it, it has leaked 3 times. upon investigation the leaks were caused but weak seams in the liner. the liner should surely last longer than 1 1/2 years for the price we paid, As this is when the liner started to leak. We had a lay z spa before that lasted us for approximately 4 years and was better value from money. We then had problems with the O rings in the pump. I got in contact with Canadian Spa Support Team and it took them 3 weeks to reply to my email asking the size of the O ring need for the pump. Then we started having problems with the pump, Error codes started to come up. Turns out that the errors codes were caused by twisted pipes into the hot tub, but when tightening the hoses the rubber pipes twisted when tightening them up. Design fault if you ask me. I would advise not to buy one of these hot tubs.

Date of experience: April 19, 2019

I brought a Toronto hot tub from B&Q last year in July. It’s the best purchase I have ever made, I use it all the time. It’s a real feature, all my friends love it too. I especially love the way it calms my son as the lights and water is great for his autism. Would recommend to anyone. Customer service is impeccable, always helpful as I was worried about managing the water chemicals and draining as I’m a single mum but it’s easy! Install was quick and they spend ages doing demonstrations as I had 100 questions but they were really helpful.

Date of experience: April 11, 2019

Over 3 years, I have gone through 3 liners, 4 motors and had no end of issues with leaks, rattles, grinding noises. It is just a bottomless pot of money that is needed to repair or replace the parts that have a shockingly poor longevity and life of use. I am now chucking a £1800 hot tub in the bin cos a new motor is £600 !!!! Buy from Bestway or Layzee Spa.

Date of experience: October 22, 2018

When i looked for a New hot tub i looked for a company who was from a cold country as this is where these things are used everyday. I thought Canadian Spa, was made and distributed from Canada. That was my first mistake!. They are all made in China. I brought the best I could afford the Vancouver with two lay seats and four sit up seats. Ordered over the phone and good service call and Delivery was when i wanted its this part was all great.It all started to go wrong when it was just over two years old. I had a service done and it was noticed that one of the two pumps was leaking due to corrosion around the shaft. This had to be replaced at a cost of £200. Three months later the other pump had the same issue corrosion, Again another £200. on top of this cost i had to replace a set of Pillows at the cost of £149 as they had bubbled up and looked very untidy. I have also had a couple of the Jets break due to being plastic and not great quality, again these are not cheap £25 for each one. If i was to buy again i would make sure i brought one from a company who sell mostly in the cold countries ie Canada or Switzerland where these things are used most. And I would also ask the price of a service and how much the Pumps cost and a price to replace all the jets and pillows. This has been a big learning curve for me. So they cost about £75 a months in Electric to run plus the filters need changing every six months at a cost of £120. Please do you sums as they can cost a lot more than you think. The team at Canadian Spa were helpful and quick to help, but overall i think i could have got one that was better quality for my £6k price tag, that would not have needed two pump within 28 Months.

Date of experience: October 12, 2018