CellenceSkin Reviews 11

This company is absolutely disgusting…. I purchased the under eye patches, LumenEYE and these things are such a waste of money!!! First off, it took 3 months for it to be delivered and the adhesives would not stay on regardless of how many different ways I tried them. Company didn’t care…. Then after 2 months of use, the microcurrent device started sending painful electric shocks under my eye!!! The company could care less and blames the customers for everything. NOT TO MENTION THEY USE FAKE PHOTOS AND STEAL THEM FROM OTHER WEBSITES TO SEEM LEGIT!

Won’t allow me to return it and says they want a video of the issue. How on earth do I sent a video of a sensation??? It’s absolute BS. The company even has a 2 year warranty that they won’t honor at all. I’ve opened a case with my credit card company 3 times now which constantly gets denied because I must take the device to a 3rd party and have them write a dang letter stating the device is defective…. I’m screwed and wasted over $100.

Absolutely do not buy from this company EVER!

Date of experience: May 31, 2024

Buyers beware.

They falsely advertise a hassle free returns process but it is all lies.

- they will not provide a RA number despite their website claiming this is required
- they claim that returns will be subject to further charges from couriers but will not specify what or how much or why
- returns need to be sent to Italy. But they apparently have no clue on how this works
- therefore despite paying for registered tracking returns postage, and postage confirmation the items are collected, they claim they could not collect the goods.
- the goods (according to them) now left in limbo apparently.

Date of experience: August 01, 2024

So Happy for the results!!

Date of experience: June 26, 2024

I write my experience, maybe it is useful to someone else. I bought the product two months ago, I was very sceptical because I didn't believe much in this form of therapy, but in the end I decided to give it a try with no expectations.
I followed all the instructions and the results after only a few weeks were remarkable, I now buy it on a regular basis. The customer service is super professional

Date of experience: June 23, 2024

I bought the eye devices for dark circles and I honestly started to see the difference on my under eye skin after more or less 3 weeks. And the treatment make me feel relaxed like i'm in a spa :)

Clarissa from customer care is very kind.

Date of experience: June 13, 2024

Worst experience ever! They send you svam products, *then* they ignore your questions and messages. They said their products have a 90 days warranty, but they disappear when you ask for a refund. Italian address is fake.

EDIT: My review is truthful, bc I tried the company's products; they were a present, which is why they were not purchased in my name.

Date of experience: June 08, 2024

This product - the LuminEyeâ„¢ LED under eye - comes with a full refund option within 90 days but when I paid full postage to return it from the UK using Royal Mail and marked it as a return product, CellenceSkin refused to accept the delivery saying the reason for this was due to a request from the local courier for payment. I felt this was a bit suspicious as normally Royal Mail costs are door-to-door and when I questioned how a customer could possibly know about these costs they replied that they don't know as their customers are mainly in Italy. I felt this was just an excuse not to accept a return product. The reason I wanted to return it is because you have to pull it quite hard when you remove it from your eye due to the sticky pads and I felt that might damage the delicate tissue around the eye.

Date of experience: April 18, 2024