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Delivery very quick.
The bamboo cheese board, though, could be improved: it is unstable if pressure is applied near the edges, so it requires a larger base, and perhaps a groove for the ball race in the underside of the top. The edges of the top would be better if rounded off.
I ordered two heaters in which were cheaper than Amazon by a good margin, arrived in no time, and are very effective. Hence, I'm extremely pleased I found Charlies. Would certainly recommend them.
I tried this company for the first time just after Xmas, I was after a Xmas tree storage bag. My daughter actually found this site and exactly what I was after. It was well priced and the order process was super easy. Delivery was fast and I'm super happy with the Xmas tree's new home!!
Easy to order from the website, kept informed about order status and delivery, unfortunately boots not suitable for me, contacted Charlie’s and they told me how to return them, I had return postage knocked off my refund, but this wasn’t a problem, boots returned quickly to them and I got my refund in a few days.
I would buy from them again, and recommend them.
Written by the company
Collecting feedback is very important to us at Charlies. As a family-run business with 8 stores across Wales and the borders, our reputation was built on word of mouth and trust. We know that this is a little more difficult online so we partner with Trustpilot to share your thoughts. Your reviews are critical to our ongoing success… not only do they help us to grow and be the best we can be, but there’s no better way to put a smile on our team's faces - they’re proudly read by everyone across the business who all love hearing how we help you to best enjoy your home, garden and outdoor space.
Christmas
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Customer Services
Written by the company
Next day delivery if ordered before 6pm
Unit 7 Offas Dyke Business Park, Buttington, SY21 8SS, Welshpool, United Kingdom
I originally ordered a fire front only to receive an email 2 days later to say they were out of stock and would i like to chose an alternative.
I ordered a full fire set instead which advised that it came with a fire front ash pan and grate. Delivery service was fantastic City Link were excellent but when I opened the parcel the ash pan is no longer included- not impressed considering I had to pay extra. They have changed their supplier which is probably why the product differed.
As I needed the product I have had to source the missing product eslewhere more expense probably should have kept with my original idea of waiting for the original product to be in stock.
On the plus side their customer service was good and choice of delivery company excellent
Date of experience: December 27, 2011
Well thanks Charliesdirect, I ordered this item on the Monday before Christmas and as promised it was delivered to me on the Thursday morning! I did not pay a lot for postage (Which surprised me)
And the tagine was well pack and a beauty.
Thank you very much I wont forget Charliesdirect when it comes to certain items.
Diana (From Beckenham, Kent)
Date of experience: December 27, 2011
advised tree not in stock next day, refunded next day. Although it would have been nice to have known it was out of stock when ordering like other sites do. result no tree on Xmas day. Not to worry
Date of experience: December 26, 2011
Super Quick delivery coupled with really good prices what more could one ask for.
Date of experience: December 26, 2011
First Class service - received my last minute order the next day.
Date of experience: December 24, 2011
Best price for item, reasonable delivery cost, quick delivery.
Date of experience: December 24, 2011
Excellent website, easy payment by paypal, and next day delivery.
Customer service is commendable, problem sorted out and replacement sent, also by next day delivery. Item had been damaged in transit, so perhaps packaging needs to be improved, but this is a problem everywhere at this time of year when couriers are overloaded with deliveries.
I have used this company a few times now, and will continue to do so.
Date of experience: December 24, 2011
Excellent service. Very Quick and the prices were very competative.
Had never used before but will definitely use them again.
Date of experience: December 24, 2011
Found a great selection of the product I wanted to purchase and paying for the item was extremely easy without having to register.
The delivery was very reasonable and not a rip off which you get with lots of companies and the item was received on time.
All in all an enjoyable shopping experience and I will use Charlies again.
Date of experience: December 24, 2011
We purchased these for a customer after getting let down by someone else, we called to check stock, 4 were in in stock so this what we ordered. After calling to chase delivery they then advised me they only had 2 in stock, Why didn't they call me to tell me this?
I think if they sharpen up stock control and keep in contact with customers they would have been given more stars.
Date of experience: December 24, 2011
I've just been laughed at by a 'representative' of Charlies for not being happy that they haven't sent my order out and I therefore won't be getting my presents for my family in time for Christmas. Terrible service and I'm disgusted.
I did not get angry or shout, I calmly asked for ESTIMATED dates when I COULD expect the delivery and got met with evasive, defensive comments which frequently interrupted me. I actually had to ask the 'representative' to calm down!
There were lots of apologies but no real attempt to make me feel that they would try to help, no mention was made about my options (refund, delayed delivery, compensation, pick up in-store etc etc) and the call was ended very discourteously. I'm never shopping here again.
Date of experience: December 23, 2011
Ordered a Xmas Singing Elvis Teddy, the price was very good but unfortunately when I received it - it was in no packaging and did not work. After putting some batteries in, it still did not work, which gave me the impression it probably wasn't tested before sending.
Due to being so close to xmas, I decided not to return the goods and my husband decided to investigate why it did not work. He found that the wires connecting the switch on the toys foot was not connected. after soldering the wires back to the button, the toy now works and I am now very pleased with my purchase.
Its a shame that this product was not checked but Charliesdirect before sending.
Date of experience: December 23, 2011
Reply from Charlies
We are sorry that you were disappointed on this occasion. We cannot check every electrical or battery operated item before dispatch but had you contacted us we would have been happy to arrange an exchange.
Absolutely brilliant service - Fantastic price - I cannot rate this company highly enough.
Date of experience: December 23, 2011
charliesdirect give an excellent service and low prices.
i received my order within two days
Date of experience: December 23, 2011
OK, Charlies Direct offer great customer service and low prices. On the basis of this I rate them 5 star. However they use City Link who I rate 1 star, so for that reason Charlies Direct loose a mark. Charlies Direct were great and the cheapest on the web but City Link were awful. Charlies change your courier before they damage your business.
Date of experience: December 22, 2011
Ordered a stainless steel flask, it was the cheapest I could find and really good quality.
Fast and efficient service.
Well Done!
Date of experience: December 22, 2011
Ordered a Clulite torch on December 20th, got it on the 21st. Brilliant torch, really really pleased. Would recommend Charliesdirect - they were the cheapest online and the service was excellent.
Date of experience: December 22, 2011
Ordered a Rolly Kids Tractor for my Grandson for Christmas. Arrived quickly with updates from Charlies and CityLimk by email. Product arrived in good condition. It is nicely made and, for once, not made in China ! Very pleased, I would use Charlies again.
Date of experience: December 22, 2011
Ordered a pair of Hunter Argyll wellies online for my boyfriend's christmas. They were definitely the cheapest I had seen anywhere with very reasonable delivery costs and they arrived exactly when they said they would. Only minor complaint is that they didn't come in a shoe box (although having never bought them before they may well not come in a box at all) making them difficult to wrap. They were also stuffed into an ill fitting box for delivery so they arrived a bit squashed and after inspecting them I couldn't fit them back in. They were still in brilliant condition though and I would definitely recommend.
Date of experience: December 22, 2011
Very competitive pricing on a range of bird feeding items. Order process fine & delivery was quick (despite using City Link)
My major gripe & what lost them a star was that instead of using 2 medium size boxes seperately they were taped together to make a box that was far too large for the couriers (& me) to handle safely & carefully. A large sack of bird seed was included which was then thrown around inside the box, damaging other items ( fortunately just their packaging). The main box was battered beyond belief, with a large hole in the bottom. So please improve your packing process.
Date of experience: December 22, 2011
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