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The horrific abandonment formula they use ruins so many games. Literally 1/5 games ends, with like 5-10 minutes left on my clock, just because my battery saver clicks on or my screen times out for a few moments.
Review quality has also decreased in accuracy, they use a worse default engine now to save compute.
Very buggy interface nowadays, so disappointing.
Used to be a great app for chess but lately cheating has gotten out of control. You will always have cheaters but previously I would receive multiple messages a month stating chess.com has found a previous opponent has been cheating, as such my score has been adjusted. Since cheating has really gotten out of control I no longer receive those messages. Chess.com have simply stopped trying. It's a shame but it's time to look for another platform.
Suddenly a legend forum chat has appeared it has 40+ notifications per every few minutes when you go in and have a look it is full of unacceptable comments..e.g. the n* word, talk about have sex with mother/ each other. Anti semetic/ anti Palestine. general seriously offensive trash talk. I never signed up for this and there is no way to stop it or unsubscribe from it and contacting help is connecting to a bot which says report it. At 40+ notifications every few minutes this is impossible
Never lost a game. Yes, another scumb prog user and chess.com doing NOTHING to clean this site. Shame!
Another STAMPED answer by chess.com, WOKE with CANCEL mentality moderators. Shame on you!
Chess.com is a website dedicated to chess and the millions of chess players around the globe who love the game. It is a place to show who you are, share what you think, improve your chess game, and enjoy every aspect of chess!
Chess.com, LLC PO Box 60400, 94306, Palo Alto, CA, United States
The horrific abandonment formula they use ruins so many games. Literally 1/5 games ends, with like 5-10 minutes left on my clock, just because my battery saver clicks on or my screen times out for a few moments.
Review quality has also decreased in accuracy, they use a worse default engine now to save compute.
Very buggy interface nowadays, so disappointing.
Date of experience: January 29, 2025
Used to be a great app for chess but lately cheating has gotten out of control. You will always have cheaters but previously I would receive multiple messages a month stating chess.com has found a previous opponent has been cheating, as such my score has been adjusted. Since cheating has really gotten out of control I no longer receive those messages. Chess.com have simply stopped trying. It's a shame but it's time to look for another platform.
Date of experience: January 26, 2025
Reply from Chess.com
We're more active than ever in the fight against cheating, and we're always expanding our detection systems. Any account found to be cheating is immediately closed and rating points are returned to opponents. The good news is that since cheating occurs in less than 1% of games, it's very possible to have periods of time where you thankfully face only honest players! If you suspect a player, you can always report it by tapping their avatar, which will quickly trigger further analysis. If you're interested in moderation statistics for Chess.com, we post these in monthly reports:
www.chess.com/article/view/chesscom-update-december-2024#FairPlay
Never lost a game. Yes, another scumb prog user and chess.com doing NOTHING to clean this site. Shame!
Another STAMPED answer by chess.com, WOKE with CANCEL mentality moderators. Shame on you!
Date of experience: January 24, 2025
Reply from Chess.com
We take cheating extremely seriously! We are always expanding our detection systems, and we immediately remove accounts found to be cheating. You can view our moderation stats in monthly reports like this one:
www.chess.com/article/view/chesscom-update-december-2024#FairPlay
Suddenly a legend forum chat has appeared it has 40+ notifications per every few minutes when you go in and have a look it is full of unacceptable comments..e.g. the n* word, talk about have sex with mother/ each other. Anti semetic/ anti Palestine. general seriously offensive trash talk. I never signed up for this and there is no way to stop it or unsubscribe from it and contacting help is connecting to a bot which says report it. At 40+ notifications every few minutes this is impossible
Date of experience: January 25, 2025
Reply from Chess.com
We're very sorry to hear this. Abusive messaging is NOT tolerated on Chess.com: www.chess.com/legal/community. Using both automated detection systems and review from our dedicated moderators, we work to quickly remove any offensive content in forums and to disable associated accounts. It looks like our team has already removed the forum thread in question, but if you're seeing any further problematic content, please let us know in a quick report at: www.chess.com/support. Our team is also working on notifications functionality for the Legends club to prevent such concerns with excessive notifications in the future. For Clubs in general on Chess.com, you can disable notifications by visiting the club's home page, then clicking "My settings". Please feel free to contact us for further assistance: www.chess.com/support
This company has criminal and civil liabilities....
Three year statute, should be interesting.
Date of experience: January 23, 2025
I would not have learned about all the differents without this site and it has great social media and you can even watch chess tv!
Date of experience: January 23, 2025
Reply from Chess.com
We're thrilled that you're enjoying Chess.com and ChessTV. Thank you for your review!
My gripe about Chess.com is that it's pricing information is misleading. Their website advertises a monthly fee which is reasonable, so I was shocked to find that a year's subscription had been charged to my account. Shabby practice.
Date of experience: January 20, 2025
Reply from Chess.com
We're very sorry for the confusion! When purchasing an annual Premium membership, the equivalent monthly cost is highlighted to emphasize the savings that are possible by opting for an annual plan versus a monthly plan. If you wish to cancel and receive a refund, or if you'd like to change your membership plan, that's no problem at all! To contact us, simply click on Support at the bottom left of any Chess.com page, or visit this link directly: www.chess.com/support. To contact our billing team, choose these options in the Support chat: Contact Support > Update or cancel subscription.
The time lag, the useless very few lessons, the time lag. I have noticed that when a game is down to seconds, this program falls apart. I have beaten opponents where we have both used all our time but the game keeps giving more and more time to the loser. Some games my opponent has more time at the end of a normal game, then when it started!!
Date of experience: January 01, 2025
Reply from Chess.com
Sorry for the difficulties! Issues with the game clock can occur due to latency. We'll keep doing our utmost to optimize server connectivity, and you can visit this link for help optimizing your local connection and device for chess:
https://support.chess.com/en/articles/8652402-how-can-i-optimize-my-online-chess-performance.
If your opponent's team is increasing beyond the initial game duration, this would be due to playing an "increment" time format where seconds are added to the clock for each move:
https://support.chess.com/en/articles/8584509-how-do-time-controls-work-on-chess-com
If you’re not a premium member and another user reports you in the forums because they disagree with you, chess.com will mute you indefinitely.
I’ve reported many premium members who were verbally abusive, racist, and violating multiple guidelines, such as having multiple accounts with the same name and commenting on the same post. Yet, nothing happens to those premium accounts.
It seems that if you want to get away with cheating or verbal abuse on chess.com, all you need to do is pay for premium. If you want to silence any free account user you disagree with in the forums, just buy premium. Since premium users are their main source of income, they aren’t banned for breaking the rules.
And if a free account user upsets too many premium members by saying something they disagree with, they’ll get banned. It’s a double standard that makes it harder for non-premium members to express their opinions freely.
I already expect them to respond to this review with a scripted answer to cover themselves.
Date of experience: January 17, 2025
Reply from Chess.com
Membership status does not have an effect on our moderation actions! We will restrict chat or close any accounts that breach our community policies: www.chess.com/legal/community.
Any accounts that breach our fair play policy are immediately closed: www.chess.com/legal/fair-play
We review thoroughly reports of chat abuse and suspected cheating. Please note that we do not inform reporting players when we take action, so it's possible we've already imposed restrictions or closures for accounts you've reported, even if you haven't heard back. You can view our moderation actions in monthly reports like this one:
www.chess.com/article/view/chesscom-update-december-2024#FairPlay
The website, first of all wants you to pay money for a subscription, in fact, most of the features are locked behind a paywall, not to mention, its not good for begginers due to the fact that no matter what you choose, it will always put you with tryhards that are better than you, its a massive disapointment, there are better websites like chess.org
Date of experience: January 17, 2025
Reply from Chess.com
We're sorry to hear this! Mismatches or playing against tougher opponents can happen when starting out on a new account, but as you play a few games your chess rating will quickly adjust so that you soon find players at your level. You can also use the Custom game menu (on the Play page, or by tapping "More" underneath the Play button on the app) to set an opponent rating filter for your future games. It's totally free to play chess on Chess.com and always will be! If you're interested in amazing training tools like video Lessons, Puzzles and Game Review, we offer three different membership plans at monthly or annual rates, a free trial, and a 30-day money back guarantee for new subscribers! Here's a link to our membership page if you'd like to find more: www.chess.com/membership
This is a criminal company. I sent them about 30 mails!! (yes,I did!) NO REPLY!!!!!!!!! I was pissed off and I wrote them a email with a lot of not gentle worlds and than suddenly they closed my account, cause it's violates their terms of use. Now you see the mails? you just ignored it! cause chess com doesnt give a shit about their customers, than I had one more account, they closed it for no reason. They are sick!!!!!! I am waiting for the sick response from chess com to contact them with the support email, which I already did even after account closer multiple times, as usually no respond, no to metion the time it took me to contact them casue the stupid AI bot doest allow that so easy.... I don't understand why, they anyway don't respond tot emails unless they closed somebody's account which is a few buttons to click, and to let them have a clean conscience they worked today!!! I would fire them all and deal with the owner by myself!!!!
sick!!!!!!! chess com should be ashamed of themselves, and not responde to what i say cause anyway they don't answer on email.
Date of experience: January 15, 2025
Reply from Chess.com
We're sorry to hear your Chess.com account was closed. We never wish to close accounts, but we uphold our community policies in the interest of providing a great experience for everyone on Chess.com: www.chess.com/legal/community. Please note that our prior Support mailbox support@chess.com is no longer in use, but you may contact us at: www.chess.com/support. We're handling a record number of requests at this time, so we appreciate your patience. You should receive a response to your request within 3-4 days. However, sending duplicate requests may delay response further, since our team will review all that are received.
Site is nice enough when it's working. Support is extremely slow and general functionality is terrible.
Date of experience: January 14, 2025
Reply from Chess.com
Sorry for the difficulties! We've been handling a record number of requests in the start of 2025. If you contacted us at www.chess.com/support, you should receive a response within 3-4 days! If there seems to be an error on the site, you can also submit a bug report directly to our developer team by choosing the "Report a bug" option at: www.chess.com/support
everyone is using bots and it just ruins the whole experience. Don't bother with this site if you want to play someone who doesn't cheat
Date of experience: January 14, 2025
Reply from Chess.com
We take cheating extremely seriously! We are always expanding our detection systems, and we immediately remove accounts found to be cheating. You can view our moderation stats in monthly reports like this one:
www.chess.com/article/view/chesscom-update-december-2024#FairPlay
Greedy bastards...
They charge a boatload of money and don't bring any value... I wish I had found another platform to play chess before I was trapped in their greedy scum-like yearly payments. Why make a free trial period and then make it so that you will have to cancel that the day before it ends if not to try and trap users in their rat-like business plan?
Date of experience: January 10, 2025
Reply from Chess.com
We're sorry to hear this, but if you want to cancel your Premium membership and receive a refund, you need only contact our Support Team at: www.chess.com/support. Choose the options: Contact Support > Update or cancel subscription.
I go to select a pawn.. it moves my knight.. went from 420 to 200 cause your crap moves my pieces for me!! give me my *blank* score back.. i left the games cause they were wrong.. worst experience as someone who never played chess
I HATE IT
Date of experience: January 08, 2025
Reply from Chess.com
Sorry for the difficulties! Move confirmation can help avoid accidental moves in the game, since it requires tapping a checkmark to confirm each move. This option can be enabled in the Chess.com app's menu: More>Settings>Play>Live Chess. Please visit this link for assistance if needed: www.chess.com/support
The worst chess platform, corporate funded hacks, they manipulate the timer in favor of the opponents, they give 5 minutes extra to the opponent in a fixed 1 minute match, his timer never becomes zero while your timer goes down steadily, they put you against a player of very high rating and don't let you abort the match, they start flashing that "Internet is not connecting" and the game gets abandoned automatically, but the internet works perfectly. Sometimes timer screen doesn't appear for 10 seconds and it results in a guaranteed loss in a 1 minute match, even loss of 5 seconds is disastrous in a 1 minute match. Lichess is 100 times better.
Date of experience: January 05, 2025
Reply from Chess.com
Sorry for the difficulties in your chess games! The game and the game timer are not manipulated in any way. However, latency can lead to troubles with the game clock. Please visit this link for help:
https://support.chess.com/en/articles/8652402-how-can-i-optimize-my-online-chess-performance
Aborting games is limited so that players do not misuse this feature (e.g. playing games only as white). By playing a few more games without canceling any, your option to cancel will come back!
My brother and I both have science degrees. He's got a PhD. We are both computer literate. We can play chess . We are both on modern android phones. And we could not make your app work to play each other in two hours of trying . He could not see my invitations/ challenges . He kept getting directed to games with strangers . I followed the obvious and intuitive process for inviting a friend but it never worked . I'd be interested to have direct contact with someone at chess.com support . Thank you
Date of experience: January 04, 2025
Reply from Chess.com
Sorry for the difficulties starting a chess game with your brother! Please check out our quick FAQ page for the easiest way to start a game in just a few clicks: https://support.chess.com/en/articles/8588467-how-do-i-play-a-friend
As I was playing it wasn't letting me play what move to play a lot so I had to sacrifice myself and move a risky place and lose the game and lose points
Date of experience: January 03, 2025
Reply from Chess.com
One reason for this would be if your king were under attack from an enemy piece, since that would limit the number of available legal moves to play in the game. Please visit this link for assistance if needed: www.chess.com/support
It’s an app that studies your play and you get the feeling you are not playing online with people all over the world. Suddenly you lose lose lose. It’s like an app that enriches itself from players all over the world.
I read your reply but what i am saying is it doesn’t mean chess.com doesn’t apply bots to enrich someone. How can I lose 300 points with in 1hour. Lose streak you mean??? Is that not kind of very very suspicious? You can‘t convince me sorry. I know what I see so save your words mate.
Date of experience: January 02, 2025
Reply from Chess.com
We have tens of millions of monthly active players, so when you play on Chess.com, you're playing chess with real people around the world! You can check out our Members page for more info:
www.chess.com/members. Chess is a very difficult game, and all players go through winning streaks as well as losing streaks. But on Chess.com we have the very best training tools so that you can keep taking your chess skills to the next level, and win more and more. We hope you'll give chess another try!
I can't recommend chess.com for beginners.
I thought I would try playing some chess, so I logged into chess.com.
I proceeded to get destroyed for the next several hours, by players that were evidently much better than me. This despite the fact that I chose the option at the start that I'm a beginner.
I don't know if cheating is prevalent, or if the website simply can't match you against equal opponents, but needless to say this was a very bad experience - I won't be playing again on their website.
Date of experience: December 31, 2024
Reply from Chess.com
Sorry for the difficulties, but don't worry! After your initial games, your chess rating will quickly adjust so that you may find players at your level. The more you practice and play, the more you'll improve your chess. We also offer a free 7-day membership trial which allows you to take advantage of Lessons, Puzzles and Game Review--great for improving your game fast! If you need help on Chess.com, please visit: www.chess.com/support
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