4.7
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I kept seeing these advertised on Facebook and decided to get one for my husband’s Christmas present. It’s very well made and high quality, my husband absolutely loves it and has already bought one for his brother for his birthday. Definitely recommend!
These drinking vessels are very well made, they look stunning and are completely different to anything else on the market. The shipping is literally first class, and we're shipped faster than advertised. I look forward to many years of happy chuuging !!!!!
So I placed an order online and was advised that the product would be delivered by the 16th of January. Happy to say the product arrived earlier than expected. I was kept updated with delivery and arrival. Now the product it’s self is simply a work of art! Great quality and it’s a great talking piece when I have friends around.
Thanks again Chuug
A really nicely designed and produced product hand made here in the UK. Exceeded my expectations. Prompt tracked delivery using Evri. Excellent customer service and communication. They even brought forward my delivery to meet a deadline for a birthday present.
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, United Kingdom
My wife purchased a CHUUG vessel for me for Christmas, I have to say it is a fantastic piece of craftsmanship.
Everything from the strong rope handle to the vessel itself oozes quality.
I had to contact Chuug over a slight issue, their aftercare/customer service is second to none. Dealt with by Grace who is amazing.
I cannot recommend CHUUG highly enough and would not hesitate to purchase more.
Date of experience: December 26, 2024
Reply from CHUUG
Hi Carl,
Thanks for taking the time to leave us a review.
We’re so happy to hear that your Chuug order was well received and the craftsmanship exceeded your expectations.
Thank you so much for your kind words—they really mean a lot to us. They truly inspire us to continue providing the best service.
Your recommendation truly means the world to us, and we’d be more than happy to craft more Chuugs for you in the future!
Kind regards,
Grace
My two Chuugs came very quickly once ordered and in time for Christmas. My partner and I love them!
My partner was washing mine recently and it did break with the metal inner cup coming away from the Wood - no problem! I asked how I can fix it and what sealant would be needed as I was happy to fix and keep using (I love it), but they actually sent a whole free replacement for me so now I’m doubly happy!
Date of experience: January 06, 2025
Reply from CHUUG
Hi Chloe,
Thanks for taking the time to leave us a review.
We’re so happy to hear that your Chuug order was well received in time for Christmas and that both you and your partner loved the Chuugs!
We sincerely apologise again for the issue with your Chuug, and we truly appreciate your understanding. Thank you so much for your thoughtful feedback and for giving us the opportunity to make things right.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Such a beautiful, sturdy, well crafted tankard, My husband absolutely loved it! Also, outstanding customer service, couldn't recommend them more.
Date of experience: December 25, 2024
Reply from CHUUG
Hi Chloe,
Thanks for taking the time to leave us a review.
We’re so happy to hear that your Chuug order was well received! Thank you so much for your kind words—they really mean a lot to us. They truly inspire us to continue providing the best service.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
A fantastic beer tankard. Beautifully made with fast delivery. Customer Service was second to none. I can't recommend it enough. Superb
Date of experience: December 30, 2024
Reply from CHUUG
Hi Les,
Thanks for taking the time to leave us a review.
We’re so happy to hear that your Chuug order was well received! Thank you so much for your kind words—they really mean a lot to us. They truly inspire us to continue providing the best service.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Bought for husbands Christmas 2024. Absolutely in love with it - amazing quality. All his biker pals are wanting one now he's shown it off! Definitely recommend.
Date of experience: December 25, 2024
Reply from CHUUG
Hi Susan,
Thanks for taking the time to leave us a review.
We’re so happy to hear that your husband loved his Christmas gift and that you’re impressed with the quality of the Chuug.
Your kind words and recommendation mean the world to us—thank you so much for your support!
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
I ordered my CHUUG about a month before Christmas.
However, there were so many orders that it didn't arrive in time. However, this was communicated directly by the support team via email and they even offered a refund if you didn't want to wait any longer. The support team also responded quickly and in a friendly manner within a day.
Now I have it and I have to say it looks exactly like on the images. It is handmade and of unique quality. I use it every day for hot and cold drinks. I really recommend it. An incredibly great product!
Date of experience: December 30, 2024
Reply from CHUUG
Hi David,
Thanks for taking the time to leave us a review.
We’re so happy to hear that your Chuug was well received, that you love it, and that it arrived just as you expected. We truly appreciate your patience and understanding regarding the shipping delay.
Your kind words and recommendation mean the world to us—thank you so much for your support.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Absolutley awful service. Should be ashamed to have this website still live! An utter con and being reported to Trading Standards!
Bought 2 tankards at the beginning of December. Have still not received them and absolutely no response to any correspondence. An absolute sham company who if I didn't know better, would suspect was based in China!! Same scamming methods. No response to request for a refund either. Bet they had a great Christmas with all the money they've scammed from other people too!
Date of experience: December 09, 2024
Reply from CHUUG
Hi S Sense,
Thank you so much for taking the time to leave us your feedback.
I completely understand how disappointing and frustrating it must be to not receive a response about your order inquiry, and I truly apologise for the inconvenience this has caused you. If I had seen your message sooner, I would have responded immediately. Unfortunately, it ended up in our spam folder, and we just discovered it after a few days.
I understand why this might lead you to question our integrity, especially with no updates on your paid order. I genuinely apologise for any distress this has caused, It is truly not our intention for you to feel that way.
When I found your message in the spam folder and checked the status, I was relieved to see that your order has now been delivered.
Thank you for your understanding, and we appreciate your patience during this time.
Kind regards,
Grace
I don’t know if I’m going to drink from it or worship it. Absolutely fantastic drinking vessel, lets all get to Valhalla because if this is what they drink from, that’s a party I want to be at🤘
Date of experience: December 29, 2024
Reply from CHUUG
Hi Consumer,
Thanks for taking the time to leave us a review.
We’re so happy to hear that your Chuug was well received and that you love the drinking vessel so much! Valhalla sounds like an incredible place to celebrate, and we’re so glad to be part of your journey there.
Your kind words truly mean a lot to us, and we’re so grateful for your support.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Seen these at one of the VDub shows and had to had one. Awesome.
Date of experience: December 25, 2024
Reply from CHUUG
Hi John,
Thanks for taking the time to leave us a review.
We’re so happy to hear that your Chuug order was well received! Thank you so much for your kind words—they really mean a lot to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Highly recommend.
I brought two mugs as Christmas gifts. Both recipients loved them. Though I was in two minds on one of the mugs.
Sadly one of the finishes wasn’t quite up to quality. White mark was very obvious (unable to remove it) and the coin holes were so much bigger than the coin.
I’d contacted customer services. Who were very efficient to reply within a good time frame. They offered to switch it out. Send mine back for a replacement. I declined the offer. And told them I just wanted to give you some feedback back. My dad wasn’t bothered in the least about the white on the mug.
In a very generous gesture, they had arranged a new one for me. And keep the imperfect one. Really wasn’t expecting that.
Very much appreciated.
Would definitely shop with Chuug again. And recommend to everyone.
Thanks very much for 100/10 service
Date of experience: December 28, 2024
Reply from CHUUG
Hi Fiona,
Thanks for taking the time to leave us a review.
We’re so happy to hear that your Chuugs order was well received and that both recipients loved them! However, we’re sorry to hear that one of the finishes didn’t quite meet your expectations. It’s great to know your dad wasn’t concerned about the little imperfection, but we want to ensure you’re completely satisfied with everything.
Thank you so much for your thoughtful feedback and for giving us the opportunity to make things right. Your support truly means the world to us!
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Mug looks as good as it does on the video, excellent quality
Date of experience: December 28, 2024
Reply from CHUUG
Hi Mark,
Thanks for taking the time to leave us a review.
We’re so happy to hear that your Chuug order was well received! Thank you so much for your kind words—they really mean a lot to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Superb hand crafted tankard bringing a new experience to Beer/Ale drinking.
Date of experience: December 25, 2024
Reply from CHUUG
Hi David,
Thanks for taking the time to leave us a review.
We’re so happy to hear that your Chuug order was well received! Thank you so much for your kind words—they really mean a lot to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
I ordered 3 as Christmas gifts. Slight delay in arrival but had ordered in plenty of time so not an issue. I only opened one when they arrived but it looked so amazing. All 3 well appreciated and immediately 'Christine's on Christmas morning. Would love to send the pic taken of the skol being made!
Date of experience: December 25, 2024
Reply from CHUUG
Hi Jackie,
Thanks for taking the time to leave us a review.
We’re so happy to hear that your Chuug order was well received! Thank you so much for your kind words—they really mean a lot to us. We’re also glad to hear the slight delay didn’t cause any issues. We genuinely appreciate your understanding.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
The quality of the product is excellent, looks fantastic and brilliant for keeping the beer colder for longer.
Nice touch with having initials or name engraved on a coin in the mug.
It was great to be kept informed what was going on straight away when demand was high to ask if we are ok to wait. With clear, speedy contact we were happy to wait.
Bonus was we didn’t have to wait long.
Date of experience: December 25, 2024
Reply from CHUUG
Hi Dom,
Thanks for taking the time to leave us a review.
We’re so happy to hear that your Chuug order was well received and that you’re pleased with the quality of the product. It’s wonderful to know it’s keeping your beer colder for longer—just as intended!
Your kind words truly mean a lot to us, and we’re so grateful for your support.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
I ordered a Chuug for my husband for Christmas but suspected that it would be utterly awesome so ordered a pair so I could have one too!
Absolutely exceptional. Brilliant communication. A wonderful crafted piece of art which will be well used. Husband loves his, I love mine - thank you SO much
Date of experience: December 25, 2024
Reply from CHUUG
Hi Helen,
Thanks for taking the time to leave us a review.
We’re so happy to hear that your Chuug order was well received! Thank you so much for your kind words—they really mean a lot to us. We’re absolutely thrilled to hear that both you and your husband love your Chuugs.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Do not buy from this company. I almost feel like I've been scammed.£90. Ordered on the 3rd of Decemeber and here we are going into Xmas eve and I have nothing. That's 2 people who will not receive a gift. Even tho Chugg guaranteed me it would be here after it didn't turn up on the 17th. Absoluted disgusting!
Date of experience: December 23, 2024
Reply from CHUUG
Hi Charmaine,
Thank you so much for taking the time to leave us your feedback.
We want to sincerely apologise for the delay with your order. We completely understand how disappointing and frustrating this situation must be, especially since the chuugs were meant for a Christmas gift. It’s truly disheartening for us to think that we have let you down on such a special occasion.
The reason for the delay is that we encountered an unexpectedly high volume of orders, which has impacted our ability to fulfill them on time.
Your feedback is incredibly important to us as we aim to improve our service and avoid such situations in the future.
Kind regards,
Grace
Had a wobble re delivery and Christmas, I emailed them and straight away was reassured it would be. Arrived today and fell in love instantly can't wait to see hubby's face chrimbo morning .. great chuug can't wait to start chuugin
Date of experience: December 23, 2024
Reply from CHUUG
Hi Sarah,
Thanks for taking the time to leave us a review.
We’re so happy to hear that your Chuug order was well received! Thank you so much for your kind words—they really mean a lot to us. We also hope that your husband loves his gift too.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Excellent communication got it in time for Christmas. Beautiful and well made very unique. Thanks
Date of experience: December 23, 2024
Reply from CHUUG
Hi Heather,
Thanks for taking the time to leave us a review.
We’re so happy to hear that your Chuug order was well received! Thank you so much for your kind words—they really mean a lot to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Great product fantastic craftsmanship
Date of experience: December 20, 2024
Reply from CHUUG
Hi Martin,
Thanks for taking the time to leave us a review.
We’re so happy to hear that your Chuug order was well received! Thank you so much for your kind words—they really mean a lot to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Reply from CHUUG
Hi Roland,
Thanks for taking the time to leave us a review.
We’re so happy to hear that your Chuug order was well received! Thank you so much for your kind words—they really mean a lot to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
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