CIBC Reviews 1,564

Just the worst bank EVER!
I was coerced then scammed for 800$ by a crypto recovery company called Best Refund. I notified and asked for help from CIBC Fraud Centre of this, told them that the person had seen everything due to a Google Meet call. So they closed and locked my account so no money could come out then opened a new account for me. We'll the account never got LOCKED and money was taken out after, which put me over my overdraft. They also established that because the money was withdrawn by me that they don't have to help and wouldn't help. At this point I didn't feel like continuing our 19 year banking relationship and moved to a different bank. I had and still intend on paying the 800$ overdraft money back but now they've changed the account to a Demand Loan account with a 21% interest rate.
This is a low down dirty move from a bank who I was with for 19 years and never did a thing for me!
RBC, BMO or TD are way better banks...I suggest you use one of them or a smaller provincial bank like ATB.
STAY AWAY FROM CIBC THEY WILL SCREW YOU OVER!!

Date of experience: June 10, 2024

Scammed me into Credit card. Credit card never arrived, not activated or used. two years later realized my credit score is dropping because I have payment due.

Also for mortgage approval. worst experience of my life, they never respond to your emails , ever. when you ask them to redirect to manager than they play sweet and you expect response same day. They wasted my 4 months just to approve mortgage and still didn't do it. I had to go to another bank.

Date of experience: October 01, 2024

0 would be more appropriate I cancelled everything with them
And I’m still getting email communications. A disgruntled ex-client I just had to spend an hour on the phone with them and I closed everything 3 years ago I’m still getting emails about credit card statements but I shouldn’t even have an account - the WORST.

Date of experience: January 26, 2025

Is there an option for negative stars? These people make Rogers Customer support like superheroes. The wait times are over an hour ALWAYS. Not even an option to call you back.

Date of experience: January 25, 2025

I got a cibc credit card a couple years ago. I never activated it. And cibc started to charge me a yearly fee. They said that if i never activated the card i would not be charged. Anyway, i was charged and went to cancel my card again. I was on hold today for over 3 hrs to cancel my credit card that was never activated. I guess i should have just kept paying them the $12 a year and saved 3hrs of my life

Date of experience: January 23, 2025

Lure you in with promotions that never materialize. Costco gift card hasn’t arrived almost a year after opening the chequing account and transferring monthly direct debits as per criteria. Transferred my TFSA AND RRSP accounts from another bank with the 100 free trades promotion. The promotion wasn’t applied to the accounts and I’ve called three times to try and resolve it and it still doesn’t get done. This company is a large scale scam operation. Trust me, avoid them and do not get suckered in like I did.

Date of experience: January 23, 2025

My dad in his late 60s, was trying to make a payment through WealthSimple. CIBC flagged it as fraudulent, which is fine and we call like the text message told him to do.

Here is where I am displeased as well as my father, because while I call for him but give him the phone to explain the problem... The representative hears me in the background helping my dad and demands MY dad not talk with me, his daughter, who is helping him with his accounts.

The man doesn't verify anything, ask anything personal. Recent transactions, nothing he puts us on hold for far too long and demands that my father come into the branch.

He didn't even try to verify if my dad was who he says he was. Simply asking a few specific account information could have easily fixed this problem and not require him to go into the branch. Instead the representative got upset that my dad explained to him that he can discuss his accounts with whomever he wishes in his own house.

Date of experience: January 21, 2025

These customer service have no respect for elderly. We are asking one simple question for amount on visa. So I told them my dad won't able to understand the question . So I gave him the phone to talk to him. I heard the question but like I said he won't understand. You don't need to ask if your on speaker or not. My dad can't hardly hear on the phone that is why he put the speaker. Have some respect for elderly. Or have someone that will speak his language. No one had ask if he needs a translator to talk to him.

Date of experience: January 21, 2025

They took my CIBC credit card I paid up my debt and I only owned 4.17 I did paid they kept charging me interest on the percentage , last week I checked again i owed - 17.00 dollars I paid that amount again . check on Friday January 17/ 25 , they took my card without letting me know about it, not even phone call from the.

Date of experience: January 17, 2025

These guys deserve nothing more than 1 star.
Unable to resolve simple issues.
Waited in the call with customer service more than 1.5 hrs after which the issue wasn't resolved and we were asked to go to the branch which advised to call the customer service in the first place.

Date of experience: January 20, 2025

The worst banking in the world their staff is unprofessional even don’t know how to talk with customers I have been doing banking for last four year now I am very much disappointed never recommend any one to open with this negligence and unprofessional banking

Date of experience: January 17, 2025

Fradualant company. Stole 300 dollars from me before i left them for good.

Date of experience: January 22, 2024

Only one star because you can't leave zeros or negatives. It took me four months to get a technical problem solved with my bank card, despite an endless succession of "service" reps denying there was a problem. Since I received the new card I have used it sparingly. Today I went to withdraw money and after telling me my daily limit is $20.00 which is total nonsense, the ATM kept my card. I then phoned on-line "support" only to be confronted with yet another South Asian who was barely understandable, and needed endless repeats in order that could get any idea of what he was saying. I will now await a new card and see how they manage to screw up this request.
CIBC, when 89% of the reviews are one star it is beyond argument that you have a serious problem. The fact that you allow this to continue shows nothing but contempt for your customers.

Date of experience: January 18, 2025

I'm extremely dissatisfied with their service , my experience been the worst and I would not recommend this bank to anyone

Date of experience: January 18, 2025

CIBC has a worst customer service. It’s been 4 days, l am trying to call but there is no luck, and no one answering the call. This financial Institution just sucks to get money. I wish l could give zero as even this is not deserved for one star.

Date of experience: January 15, 2025

I wish i could give a negative rating for CIBC. On call to get to customer support agent for the past hour and a half!
I am really surprised how banks get away with doing this sort of crap. They should be held accountable. Beyond pathetic customer service

Date of experience: January 17, 2025

I just got off the phone with Customer Service and they do nothing to help. I signed up for an account because there was incentive for a costco gift card of 400, I followed all the rules. They condemn you for getting laid off, they condemn you for changing accounts and when you have to set up authorized payments it takes time through the other party. Things do not just happen overnight. I am not a rich person i really needed this incentive and now they are making up every excuse not to give out the incentive in which was the reason i opened this account. It is very upsetting and especially in this day and age you would think Banks of all places in the world would live up to their word. CIBC does not care what this does to a person. I am beside myself upset about this fraudulent nonsense. CIBC if you in fact care about your customers then do what you say or do not advertise false things. Very upsetting. This experience was the worst!!!! They even have all recordings saying i would get this card and Customer service still not do anything!!!!! There was no option for a NO STAR rating. After reviewing other reviews WOW, I cannot believe this mess. I will write to better business bureau as well, even though they will not say or do anything because it is a bank.....

Date of experience: January 14, 2025

Cibc customer service sucks, not helpful not friendly etc. rude customer service experience. I gonna pull out my accounts and move to a different bank.

Date of experience: January 16, 2025

they will frustrate you. low value. open your a/c somewhere else

Date of experience: January 15, 2025

The worst customer service I ever experienced. Over one hour waiting just to speak with someone oversea.

Date of experience: January 15, 2025