Coinsquare Reviews 110

Bad company!! Nothing worked as expected. So i filed a complaint to the website on my title/headline and got it all back .

Date of experience: December 22, 2024

I am angry at Coinsquare. I have waited 2 weeks for a reply. You don't give phone support. Help support. Your live support can't be found (easily) just your generic answers. Being a Canadian I go out of my way to support Canadian companies(sadly including Quadriga) and the poor customer service never ceases to disappoint.

Date of experience: January 02, 2025

i just spent $650 on the top 5 cryptos just to get locked out of my account .i cant access it by password or email .and if you click lost password ,it locks you out.Its like they closed my account took my investments out of greed and screwed me. and now i have to chase them. anyone else having problems leave a comment.hard to invest without getting ripped of.

Date of experience: December 29, 2024

Cant withdraw crypto or money. I thought it was a reputable broker. Now I submit a service ticket daily in order to get my money out.
STAY AWAY!

Date of experience: December 08, 2024

Extremely Poor Customer Service and Unreasonably High Fees

I have had an extremely frustrating experience with Coinsquare. I’ve been trying to update my home address and close my account and despite several urgent requests, I’ve received zero response. I’m extremely dissatisfied with the lack of communication.
The customer service is almost non-existent,
On top of the poor customer support, their fees for bank transfers are ridiculously high, making the whole process even more frustrating. It’s disappointing to see such a poorly managed platform with no urgency to address critical issues.

I would not recommend Coinsquare to anyone, especially if you are in a situation where you need immediate assistance. At this point, I am considering other options to move my funds out of Coinsquare entirely.

Date of experience: December 16, 2024

They say there is a 72 hour hold on new accounts. What about the XRP I bought a few weeks ago? Again 2 weeks ago, again 5 days ago. Two emails sent, no response, wanted to sell off in a big drop then buy on the rebound, lost a chance under some great advice. Not happy so far.

Date of experience: December 12, 2024

CoinSquare is a reliable and secure platform for trading cryptocurrencies. It’s user-friendly with a clean interface, making it easy to navigate for both beginners and experienced traders. CoinSquare’s customer service is also top-notch, providing support whenever needed. Overall, it’s a great choice for anyone looking to trade crypto safely.

Date of experience: December 12, 2024

Cant withdraw my funds and nobody responds to support tickets! why cant we take our money out? Is this a scam??

Date of experience: December 11, 2024

I cant log into my account and I have sent many emails with not one response ,what the hell is going on here.
All i want is my money

Date of experience: December 05, 2024

Been trying to get an answer from support for the last two days and nothing. Can’t access my account and I keep getting “Contact Support”. How do I contact them if they don’t even get back?

Date of experience: November 27, 2024

Horrendous customer service. Impossible to leave, and the service feels outright fraudulent

Date of experience: November 20, 2024

I wanted to give 0 stars, but the system did not allow me. They are stealing your money when you purchase and sell. They are thief

Date of experience: November 13, 2024

First off I have my secret clearance which makes me an extremely trustworthy canadian citizen. This company withheld my money and started asking random questions before apparently deciding to release the funds. I had already been using the app as normal but out of the blue they wanted details of crypto deposits. They don't notify you about this process before depositing and trading. This is what I call a scam since they take your funds and hold them to do whatever they want. They answer questions with questions every 2-3 days so a simple question will go on for months. They eventually told me that I am not trustworthy of having an account and disabled mine. I am in the top 2% of trusted individuals in this country but go figure. The person who said I wasn't fit was someone named Manuel (it all adds up). Don't waste your time with this company unless you want to lose money and have non canadian residents inform you that you're not trustworthy in Canada. I hope they find these people and deal with them.

Date of experience: September 11, 2024

They have stolen my funds and refuse to do the work to recover them

Date of experience: August 07, 2024

The web site is alright. The pro-trade works well with the few cryptocurrencies allowed to be traded that way.
If you download your monthly statements from the French version of the website, the reports are a bit messed up compared to the English version. The worst is the discrepancies on the dates of order and execution; it's all messed up! If the CRA have a look at their books they'll have terrible headaches for sure!
I even noticed that there was a trade duplicate... in the CSV file they provide.

Date of experience: July 20, 2024

I nearly was wrecked using this site and they proceeded not to do anything about it. I found respite after searching for ways to go about it and I am writing this review for the people who have similar experiences, people that want to do something about their situation.

Date of experience: June 28, 2024

I've been using this app since 2018. You used to get customer support within a day. Now (May 2024) it takes a week, 2 weeks or more. They've held up a recent deposit, citing "new account 72 hr withdrawal hold." Uh, not a new account! Finally after 10 days I get a response from customer service on this issue. They say they need a screenshot of my deposit address to be sure it's mine. Then they said there's unusual activity in my wallet coming from addresses not linked to me that they need to identify. It turns out that's because my "use multiple address" to increase security feature is turned on when receiving deposits. Still, even with that understanding being clarified, funds have not been released.
Twice I've asked for an update since then (over a week ago). Nothing yet. The experience is exasperating.
Once this is resolved, I will never use Coinsquare again.

Date of experience: May 29, 2024

The app sucks.
It makes me log back in after about 30 seconds

Date of experience: May 08, 2024

Joined their Canadian branch in 2022, and back then support would get back to you within hours or a couple of days at most. Now a full month can go by without hearing from then. Last time I had to call them out on LinkedIn to get timely support. Their fees are pretty high, regularly exceeding 2% per transaction. They have a Pro mode with limit trading were you can trade for 1%, but it can take a couple of weeks until your order is executed this way. By then the market is completely different. At two occasions I had these orders partially filled, with less than 0.01% remaining to be filled. It would stay like this for several days, and had to cancel the remainder on one occasion. And the best of all, the option to download transactions in csv format is nowhere to be found on their website. You get PDF only. No tax report, but a 10% discount partnership with cointracker where you have to pay at least $70 to get a tax plan. Deleting my account soon as I moved to another online crypto exchange.

Date of experience: April 17, 2024

I keep getting a 'restriction notice' when I try to withdraw. It keeps telling me there is a 72 hour wait period from your first deposit. I made my first deposit months ago. I'm having the exact same problem as Ranmcn below. This is the worst experience ever. They don't respond to emails. I tried their 'chat', no response. I'm glad I only put in small amount. Never again will I use Coinsquare. Absolutely the worst!

Date of experience: April 17, 2024