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Excellent service
I have been a member of driver guardian 4 years and never had to use until yesterday when had a flat battery on car . With it being 4pm in Christmas Eve I thought this could be a problem but no , seamless call centre process and booking in for someone to come out to my home and assess issue . Within 45 mins of the initial call the car was charged and I was on my way .
Way above my expectations and I will definitely be recommending to others .
Renewed my membership today with Driver Guardian and it could not have been easier. I spoke with Gareth, but our call was interrupted as I had a work issue to deal with. Gareth said he would ring me back in half an hour and he did just that. Gareth was polite and extremely helpful and the renewing of my membership was very straightforward and done very quickly. An excellent service.
Came back after a week away. Went to my car, but couldn't unlock it, no matter how many times I clipped the key to open the door. It wouldn't let me. Eventually got into car, car key would not work. Called out Driver Guardian. WOW came quite quickly, He jumped my battery and car started straight away, we then made our way down to Halfords. The last time I called them out was approximately nearly 7 years ago, I have been with Driver Guardian for about 12 years. Recommend to all my friends Reasonably priced and they give me a discount when I renew. Thank you
Last Saturday I posted an unhappy review on Driver Guardian.
Since then their customer service has been excellent. I have had conversations with two of their team & they were able to explain the events of the evening in question.
Written by the company
Written by the company
We give a 10% loyalty discount to existing members
1 slaidburn crescent, PR99YF, southport, United Kingdom
Excellent service
I have been a member of driver guardian 4 years and never had to use until yesterday when had a flat battery on car . With it being 4pm in Christmas Eve I thought this could be a problem but no , seamless call centre process and booking in for someone to come out to my home and assess issue . Within 45 mins of the initial call the car was charged and I was on my way .
Way above my expectations and I will definitely be recommending to others .
Date of experience: December 24, 2024
Reply from Driver Guardian
Thank you so much Mark for your review we are so pleased you were dealt with quickly and efficiently
We are grateful for your loyal custom and for your future recommendation.
Renewed my membership today with Driver Guardian and it could not have been easier. I spoke with Gareth, but our call was interrupted as I had a work issue to deal with. Gareth said he would ring me back in half an hour and he did just that. Gareth was polite and extremely helpful and the renewing of my membership was very straightforward and done very quickly. An excellent service.
Date of experience: December 09, 2024
Reply from Driver Guardian
Hi Jonathan, it was a pleasure to speak to you, thanks so much for the review.
Thanks
Gareth Halsall
Driver Guardian
Last Saturday I posted an unhappy review on Driver Guardian.
Since then their customer service has been excellent. I have had conversations with two of their team & they were able to explain the events of the evening in question.
Date of experience: November 21, 2024
Reply from Driver Guardian
Hi Mary, thanks for the review, it was a pleasure to speak to you. I am happy we have resolved this for you.
Thanks
Gareth Halsall
Driver Guardian
Came back after a week away. Went to my car, but couldn't unlock it, no matter how many times I clipped the key to open the door. It wouldn't let me. Eventually got into car, car key would not work. Called out Driver Guardian. WOW came quite quickly, He jumped my battery and car started straight away, we then made our way down to Halfords. The last time I called them out was approximately nearly 7 years ago, I have been with Driver Guardian for about 12 years. Recommend to all my friends Reasonably priced and they give me a discount when I renew. Thank you
Date of experience: November 25, 2024
Reply from Driver Guardian
Thank you very much for your lovely review.
We are so pleased we could help you and we are very grateful for being a loyal member and for recommending us to your friends.
Reply from Driver Guardian
Thank you so much for your review and for being a loyal customer we are very grateful.
Top top service!
I have used every other Recovery service there is (as I am a Chauffeur) and I can say Driver Guardian comes up Trumps!
Friendly caring attitude also displayed by the Technician
Exceptional customer service And professionalism
I’d recommend all day everyday !!!
Date of experience: October 29, 2024
Reply from Driver Guardian
Thank you very much for your kind words.
We really appreciate your review and are pleased you would recommend us.
Reply from Driver Guardian
Thank you very much Heather for your review we are pleased you find our services good value for money.
Good experience in connection with renewing membership. Thankfully I have not needed to call upon this insurance.
Date of experience: October 26, 2024
Reply from Driver Guardian
Thank you very much Mr Platts we are very grateful for your review.
Date of experience: October 22, 2024
Reply from Driver Guardian
Thank you so much for your kind comment we are very appreciative.
An excellent level of cover at a great price. I required assistance recently because of an electric/battery issue.
Locally-appointed recovery arrived slightly late (due to traffic!) and resolved the issue and we were on our way in a matter of minutes.
Thank you
Date of experience: September 22, 2024
Reply from Driver Guardian
Thank you very much for sharing your experience with us Mr Ell we are happy you are pleased with our pricing and that your problem was sorted out as soon as we were able.
Date of experience: October 25, 2024
Reply from Driver Guardian
Thank you very much for your review Lewis we are very grateful.
A very annoying feature of D.G. is getting through in the first place.
I have always had a problem in convincing the first layer of reception that I am, in fact, a paid-up member.
For that reason, I keep a copy of the latest letter from in my glove compartment. I shouldn't have to go through this when I am stressed out already with a car problem.
Once I do get on the system, all is well: services arrive on schedule and efficiently get me back on the road.
You really need to look seriously at your 'front line'.
Date of experience: October 25, 2024
Reply from Driver Guardian
Good afternoon, thank you for your review. We do pride ourselves on answering calls and dealing with them quicker than other breakdown providers, so we are surprised that you have had issues.
If you could please email in to info@driverguardian.co.uk and reference this review and also give us details of when you have had trouble and we will then find and rectify the problem you have had.
Please note, our number for anything you need including breakdowns is 01704 225588
Thanks
Gareth Halsall
Driver Guardian
Happy with the overall service driver guardian provides
Date of experience: October 25, 2024
Reply from Driver Guardian
Thank you very much Mohammed it's pleasing to hear you are happy with us.
Had a puncture DG turned up within half an hour changed the wheel. Quick and simple no hassle.
Date of experience: August 10, 2024
Reply from Driver Guardian
Thank you Amanda so much for sharing your experience with us.
We are pleased you had a quick and hassle free puncture repair.
I've only had cause to call them out twice in four or five years and they have been timely and efficient on both occassions
Date of experience: October 22, 2024
Reply from Driver Guardian
Thank you so much for your review Michael
We are grateful for your recommendation and are pleased you were dealt with efficiently.
Easy to use site. Very competitive prices and a lot cheaper than other companies.
Date of experience: October 23, 2024
Reply from Driver Guardian
Thank you very much for your review we are happy you find our site easy to use and we will do our best to continue to keep our prices competitive.
Phone was answered quickly and tge repair man arrived in the time stated
Date of experience: October 22, 2024
Reply from Driver Guardian
We are pleased that everything was dealt with quickly Celestino.
Thank you so much for your review.
I haven't received any paperwork from you for some considerable time.
Date of experience: October 22, 2024
Reply from Driver Guardian
Hi Mick, thanks for renewing and for the review. I have just requested a new pack to go out for you in the post today.
Thanks
Gareth Halsall
Driver Guardian
Easy to renew - competitive pricing hopefully won’t have to use them but peace of mind in case I do.
Date of experience: October 07, 2024
Reply from Driver Guardian
Thank you so much for your review Sharon we are very grateful.
I’ve been with you for 3/4 years have not had a problem
So I’ve not had to call on your services, but the good thing is the price has stayed the same, but I do know people that have and they speak highly.
Date of experience: September 28, 2024
Reply from Driver Guardian
Thank you very much for being a loyal customer Bruce we appreciate your review and should you need us we will endeavour to provide the best service we can.
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