Easypark Reviews 11

Easypark is just rent parking lots to scam people only..in final words

Date of experience: March 07, 2025

It is a shame you can't give minus 10 negative stars. The app is absolute garbage. Any council using this app should be fired immediately. Do yourself a favour. If you see the sign for easy park, be assured it will be anything but easy. Park as far away as possible and enjoy a pleasant stroll to where you need to be.

Date of experience: February 23, 2025

If you can park using any other method free or pay with chickens it easier than setting up this app. Both times the customer service had no clue wanted to reset an account that Dosnt exist useless. It’s a shame councils have gone in this direction

Date of experience: January 25, 2025

I recently had an infuriating experience with Easypark that I feel compelled to share. Despite following all the necessary procedures and paying for my parking spot in advance at Lot 66, 1426 Arbutus St, near Kitsilano Beach, I was issued a violation ticket without any justification. This experience highlights not only the company's incompetence but also their sheer disregard for customer satisfaction.

Upon receiving the violation notice, I immediately double-checked my payment confirmation on Google Wallet App, and verified that I had paid for the correct time slot and location. There was no error on my part—the fault lies solely with Easypark. When I reached out to their customer service via their online portal and uploaded a screenshot from my phone, detailing the time of my payment at the parking lot, I was met with what seemed to be an automated response, stating that since they had been unable to find record of my payment, they would continue to pursue payment for said violation, and that the issue would be referred to a collection agency if payment was not received in 90 days. The only time I managed to speak to a representative, their solution was to redirect me to the online appeals process that felt designed to deter customers from pursuing justice.

Fortunately, I did eventually receive an email from them confirming that they had eventually been able to confirm proof of my payment, and would not be pursuing payment of said violation charges.

This level of negligence is unacceptable. Customers should not have to waste hours proving their innocence for a mistake they did not make. Issuing baseless violation tickets and then making it difficult for customers to contest them is both exploitative and unethical.

I strongly urge anyone considering parking with Easypark to think twice. If their system is this flawed and their customer service this dismissive, it’s only a matter of time before more people face the same unjust treatment.

I will not be using their services again, and I hope others are cautious enough to avoid similar frustration. Easypark needs to seriously reconsider their policies and show genuine accountability if they want to retain any semblance of trust from their customers.

Date of experience: October 13, 2024

Beware of Easypark! I parked my car in a lot and the machine would only give me overnight. there was no option for an hourly rate. After trying to bring up an hourly rate, I gave up and surrendered $36.00 for a two-hour gig. I expected that Easypark would refund the money. But no! They had set the rate for all night because there was a game not too far. The lot was virtually empty. I had no offer of compensation despite giving all my details. Shame on you, Easypark! This is a rich company that steals from it's patrons.

Date of experience: November 08, 2024

Used the Zipby app to pay for parking at the Vancouver Public Library in Downtown Vancouver, but ended up with a $79 fine.

Date of experience: August 28, 2024

These people suck, payed to park in the lot, lines were barely visible, parked, got a ticket stating that I didn’t park in the designated lines, what a bunch of clowns. Fine was $150, screw these people, what a shame that they were allowed to purchase this property to screw people on. Rant over.

Date of experience: June 03, 2024

Very disappointed with EasyPark. I paid for parking through the ZipBy app, but a technical error prevented my extension payment from going through. Despite providing proof of payment and reaching out to both ZipBy and EasyPark, they refused to cancel the violation. Their lack of accountability and customer support is unacceptable.

Date of experience: June 25, 2024

If I could give them -5 stars, that's what they would get from me. Very sneaky, very disappointed about their services and unprofessional employees.
Last Wednesday, April 3rd I just parked my car on this lot around 2pm, and I wanted to go to pay for parking , but in meantime I received a phone call and I stayed in my car 2 minutes to finish the conversation. In all these 2 minutes a patrol employee appeared at my car window with the fine ticket. I was shocked because I didn't even turn off my car engine and she already gave me a ticket. I got out of the car immediately and asked her why she gave me a ticket because I just wanted to go and pay for my parking. She said "sorry, I didn't see you in the car and now I can't cancel the ticket, but you can make a complaint online and EasyPark will cancel the ticket".
After that, she showed me on my phone how to go to their website and submit the complaint. Also, this lady asked me to step aside in front of my car so she could take a pictures of my car. My mistake was that I had to take pictures and video to prove that I was there, but I was so stressed an frustrated about what happened.
Starting from last Wednesday, it's already been 5 days that I have email conversation back and forth with EasyPark, and they continue not to accept the truth, telling me that I'm not in the picture submitted by their employee. How can I be in the pictures when their employee told me to step aside? and they are telling me that I have to pay 77$ for the ticket, now I don't know if I don't have to pay even 150$ because if it is noy paid in 32 days, the value increases.
Verry sneaky people, deceitful behavior and unprofessional business.

Date of experience: April 03, 2024

Scum of the earth outfit. I can't believe that the City of Vancouver owns this company. They should be embarrassed and fired.

They do fine on parking. But their customer service is pathetic and punitive.

Date of experience: October 29, 2023