FedEx Reviews 143

The once best -is now THE WORST !
FEDEX FAILS TO PICKUP for our Business,
so we will use every OTHER carrier but them.
shame on you also for off-shoring to 3rd world countries for USELESS support!
happy to rate you "0" but your scale only starts at 1.

Date of experience: January 14, 2025

Have had several Fedex deliveries in past 2 months, they are the only couriers who at least ring the doorbell or knock when they deliver. Much appreciated. Other companies just drop it and run. Have missed seeing deliveries for several hours because of this. Much appreciated FedEx

Date of experience: January 11, 2025

One of the worst companies to have your parcel with. ALL my parcels in the last 3 months have been handed over to Canada post even when the they were on strike eventhough they drive my house. The supervisor on at the time of my call says It's the only company they have a contract with. So if you want a package delivered do not trust fedex.

FYI -> Great experience with StraightShip give them a try 😉

Date of experience: January 10, 2025

you are a pain i am getting really pissed at you guys harrassing me

Date of experience: January 02, 2025

FedEx has gone far beyond being the Worst company I have Ever done business with! Their email they sent with tracking number was said to be a 2day delivery on December 16 2024 and to arrive Dec. 18/2024 by 2pm. Dec 18/24 update was by 8pm, then by 'end of day.' After many attempts to get help the best they offered was a disturbing run-around, to the point of being ridiculous, pure clown world. Today is the 4th of January 2025 and still no sign of my package that's to be delivered from BC, Canada to Ontario...a chuck wagon could have had it here by now

Date of experience: January 04, 2025

Shoutout to FedEx for being reliable and efficient! Unlike Purolator.

Date of experience: January 03, 2025

I sent a Christmas package from California to Toronto in mid December. All the required forms were signed by Dec. 23rd yet the gift continues to sit at the airport. (its Dec. 30th) The agent who received the package went on holiday and they refused to hand it over to another agent. So still it sits there. Hope he's getting back soon (Cesar Murillo). My friend is seriously ill and I'm hoping she'll live to see it.

Date of experience: December 23, 2024

Sent a package from Red Deer, AB to Levis, QC and package was delivered within a week. It was supposed to be delivered on Friday and delivery was delayed until Monday because of weather in Ontario. Package was also tagged as fragile and the box arrived intact at the final destination. Pretty happy of the service and there's nothing they could do about the weather.

Date of experience: December 09, 2024

Fedex delivered my packages to the wrong address - the person who received my packages delivered my items to my address 24 hours later - Fedex said they investigated they still insisted that my packages was delivered to the right address.

Date of experience: November 26, 2024

I order automotive parts from the states because they are always half the price as compared to buying them in Canada! and that includes shipping fees and Canada Tax! Here is the deal you can see parts move through the Fedex system U.S with no issues..however when they cross the border the Fedex Experience STOPS... Fedex should Really, Really consider giving the Canadian higher up management and CEO there Pink Slip..Hell they should go work for Canada Post!

Date of experience: December 04, 2024

I waited at home Friday for my parcel, expecting it to be here. Don’t even let me know, all day goes by Saturday. Get a note saying it won’t be there till Monday. I wait all day Monday till 2 o’clock. Get a note saying it won’t be here till Tuesday, I get a note on Tuesday saying it was just dropped off at the Staples no explanation. Let me sit for
three days I waited at home for the parcel couldn’t even get the consideration to let me know any of the three days that it wasn’t coming. I just waited. 

Date of experience: November 27, 2024

Same complaint as everyone else supposed to get a parcel on Friday it is now Monday so I waited all day at the end of the day. I got told it will be here Monday. I wait all day Monday the time came and went for the delivery and finally heard it won’t be here till tomorrow. What a waste of time waiting for parcels to not come. Thanks for nothing FedEx.

Date of experience: November 22, 2024

Wrong delivery date, package looked to be in a hub for past 2 days. And you wait at home on a saturday for nothing, last time they said they come but did not.

Date of experience: October 11, 2024

What a useless company. Keeps delaying delivery, you wait like an idiot at home for days and for nothing or worst they come, dont ring the bell or leave any notice and pretend you weren't there. If you call, it's the same, useless. I wish I could write a 0 star review ...

Date of experience: November 06, 2024

Had a great and super fast pick up in Winnipeg, Manitoba today 2024-10-24. It took 5 minutes from ordering to pick up. As a business we always use Fedex service and wanted to let Fedex know about this employee/driver, his #6114476. Every time he does excellent job! Very professional! Thank you

Date of experience: October 24, 2024

The company gave me a 4 hour window in the middle of my work day. I made sure I was there in that 4 hr window (9:50am-1:50pm to be exact) They never showed up. I went back to work at 2 and was home by 3:30pm to just to receive a sticker on my window saying they attempted delivery at 3pm. I called to ask if they could deliver after 5pm and their answer was we will put in a request but no promises. I asked if it could be delivered to the local fedex drop centre and they stated they are not able to do that as shipper has to change the delivery location. No matter what i tried to do they refused to cooperate. I asked to speak with a manager not to get someone in trouble but to try to find a solution so I could get my package. The manager left me on hold for over an hour and then I had to call back to be told the manager will call me back later. Terrible experience and will refrain from using in the future if possible

Date of experience: October 15, 2024

Spent a day at home for a failed delivery. Driver didn't have our buzzer number -- but didn't call or text to indicate. Spoke to customer service to reschedule the delivery the next day. The lady couldn't give me a window of time. I asked what the delivery day was. "Let's say 8am - 5pm." Let's say?? Fine.

Partner spends half the day waiting at home, when I check the manifest and see it's still at the pickup point. I go to the pickup point: they have had no communication from FexEx. They tell me that if I send back to FedEx for re-delivery, it could be sent all the way back to the original sender.

So I am stuck manually getting a 20 lb package six blocks up a hill and I am not impressed. Equally unimpressed that the only way to file a complaint is to call -- seeing as that did nothing for my rescheduling.

I don't understand how in this age of GPS and IM that the delivery experience can be so lacking (to say nothing for the customer service, which is ghastly). I'll do my best to avoid FedEx for delivery again.

Date of experience: October 09, 2024

I rated first a star only but sorry about that as i updated my address from 301 to 311 but it was not saved. So the parcel came to 301 and we were searching thought we missed the parcel as it is pampers. Sorry about that.

Date of experience: October 05, 2024

Quick shipment delivery from Hong Kong to canada

Date of experience: September 24, 2024

The workers don't want to work. The guy had my package in his hand and stuck a sticker with the payment and left. (Second day in a row) I've requested to have them drop it off at a location for a whole day and they ignored and insisted to deliver. Other couriers usually, leave it in my mailbox or deliver it to a location first. FedEx drivers like to drive in circles and accomplish nothing I guess.

Date of experience: October 01, 2024