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An excellent editing tool, I've been using it for a few years now and I'm more than happy with my professional looking results. I've often spent many a happy hour using it. It's very easy to use with it's user friendly interface. There is loads of exciting stuff to play with.. music/stock footage/stickers etc.
My only grumble with filmora is that when it comes to editing vertical/portrait videos I use something else as I find it easier. Apart from that I love it.
I signed up for Filmore for 1 year. It was meant to be a small once off amount. They have been deducting amounts from my bank account for months. I cancelled my subscription, but still the payments went off on my card. I tried to contact them several times but was unsuccessful in reaching them. I eventually had to contact my bank to cancel my credit card after they have been deducting money from my card for 4 months.
i have used this and good and easy to edit
The software is okayish for beginners. The problem is they don't tell you that once you buy their annual subscription, you won't be able to use their video templates or pictures. You will have to pay an additional $20 monthly to use their features. It would be great if they told you about the additional cost, instead of getting you to buy their annual subscription, which doesn't give you a lot to work with in editing your videos. That seems like scam to me. It is so hard to trust anyone these days. They definitely lost my trust.
And maybe it is a great video editing software. But the fact that they don't tell you upfront about their hidden costs, just shatters their credibility!
Wondershare offers Video Software, PDF Tools, PC Utilities for Mac and Win users to convert & edit videos, photos or PDF files, make photo slideshow etc.
United States
Reply from Wondershare filmora
Thank you for loving Filmora. We're glad to hear that our software has been able to help you achieve your creative goals. We're committed to continuous innovation and improvement, so you can continue to enjoy the best video editing experience possible.
Thank you for your support.
the watermark is too big a can not see the words i put
not helping not convenient for student i dont recommend this application to students too expensive for an average type application
Date of experience: November 20, 2024
Reply from Wondershare filmora
Thank you for your feedback on FIlmora's pricing and watermark on the free version.
Combined with the market and our products, our pricing is reasonable for the price and features of our products. We have reduced the difficulty of video editing and introduced AI to give customers a more relaxed and free creative experience. At the same time, we will review our prices frequently to ensure that it is within a reasonable range so that customers can use them happily and with confidence.
Don't worry - if you have any other questions, please feel free to contact customer_service@wondershare.com. Our team will contact you via email to solve your problems and find a solution to ensure your satisfaction.
steals money from the account AGAIN ANOTHER YEAR !!!!
ABSOLUTELY DISGUSTING !
ABSOLUTELY SCAMMERS !
Date of experience: October 04, 2024
Reply from Wondershare filmora
Thank you for your feedback. We are sorry to hear that you have questions about your bill and renewal plan.
To clarify, our website clearly states that we are a subscription-based plan, and the plan will automatically renew before cancellation. And we will send a renewal email to your email address 15 days before the subscription, with the details of the plan attached, reminding you to manage it.
Please don't worry - our team will contact you by email (please provide your contact email) to resolve your issue and find a solution that ensures your satisfaction. We are committed to resolving this issue for you, and thank you for your patience.
An excellent editing tool, I've been using it for a few years now and I'm more than happy with my professional looking results. I've often spent many a happy hour using it. It's very easy to use with it's user friendly interface. There is loads of exciting stuff to play with.. music/stock footage/stickers etc.
My only grumble with filmora is that when it comes to editing vertical/portrait videos I use something else as I find it easier. Apart from that I love it.
Date of experience: October 01, 2024
Reply from Wondershare filmora
We appreciate your honest feedback and are dedicated to developing user-friendly video editing software that leverages AI to streamline the creative process.
We will pay more attention on the development of the vertical and portrait editing to enrich our customers' experiecne. Thanks for your feedbak.
I signed up for Filmore for 1 year. It was meant to be a small once off amount. They have been deducting amounts from my bank account for months. I cancelled my subscription, but still the payments went off on my card. I tried to contact them several times but was unsuccessful in reaching them. I eventually had to contact my bank to cancel my credit card after they have been deducting money from my card for 4 months.
Date of experience: September 30, 2024
Reply from Wondershare filmora
Thank you for your feedback. We are sorry to hear that you have questions about your bill and renewal plan.
To clarify, our website clearly states that we are a subscription-based plan, and the plan will automatically renew before cancellation. And we will send a renewal email to your email address 15 days before the subscription, with the details of the plan attached, reminding you to manage it.
Please don't worry - our team will contact you by email (please provide your contact email) to resolve your issue and find a solution that ensures your satisfaction. We are committed to resolving this issue for you, and thank you for your patience.
I would definitely not recommend this product. When it works it is actually good, but I found that constant project stopping glitches would suddenly appear from nowhere, and the help you get is dreadful and time wasting. I uninstalled and reinstalled Filmora 3 times, on the instructions of the helpline, all for different glitches. The final glitch was the Audio Ducking not working. I told the helpline (which I am convinced is AI - I asked the question but never got a reply) that I cannot just keep reinstalling. It's a bigger issue. I was spending more time trying to fix issues (or work around to save time) problems then editing for my travel vlog, while on the road. Eventually help gave me instructions to send a compressed log to them. I followed instructions but the log did not automatically compress as it should have, but was repeatedly asked to redo the same thing. To cut a long story short, after weeks of this, I managed to get them what they wanted. The reply was that the technicians claim that the Audio Ducking is working , but I need to make some adjustments. I had already told the helpline that I had previously manipulated those same adjustments, but they did not help. The audio ducking is NOT working, you can hear it on my channel posts (I tried too refer help to that - no interest). I have now given up as I cannot waste more time with useless and time consuming help, and have started to use another program. I will write off the balance of my subscription, and given the time it took to get no help tells me I have absolutely no chance of even discussing a refund. Life is too short.
Date of experience: September 11, 2024
Reply from Wondershare filmora
We are sorry for the problems and poor support experience you encountered when using Filmora. We understand that you spent a lot of time trying to solve the problem, but still did not get a satisfactory result. We are willing to follow up on this matter and provide manual customer support to ensure that you get appropriate help.
We will investigate the Audio Ducking issue you reported and provide a solution as soon as possible. At the same time, we will review our support process to ensure that similar problems do not happen again.
Thank you for providing detailed feedback, we will do our best to improve our products and services.
The software is okayish for beginners. The problem is they don't tell you that once you buy their annual subscription, you won't be able to use their video templates or pictures. You will have to pay an additional $20 monthly to use their features. It would be great if they told you about the additional cost, instead of getting you to buy their annual subscription, which doesn't give you a lot to work with in editing your videos. That seems like scam to me. It is so hard to trust anyone these days. They definitely lost my trust.
And maybe it is a great video editing software. But the fact that they don't tell you upfront about their hidden costs, just shatters their credibility!
Date of experience: September 16, 2024
Reply from Wondershare filmora
Dear Jacinta,
We understand that you are unhappy with our annual subscription and additional fees.
We would like to clarify that our annual subscription does include some basic features, but our premium features, including video templates and images, do require an additional monthly subscription fee. We understand that this may be surprising and unsatisfactory to you.
We will pass your feedback to our development team and sales team to ensure that we can better communicate our fee structure and software features. We hope to regain your trust and provide better service and products.
If you wish, we can do further communication to make up for our mistakes. Please contact our customer support team so that we can discuss this issue further.
Thank you again for your feedback. We value your opinions and hope to improve our services and products.
Absolute scam!! Trash software with no support whatsoever. DO NOT DOWNLOAD!!!
I downloaded this crap program so I could screen record as it was recommended an a google search. I have the program installed on my laptop. I opened it & it updated to the latest version. I chose the screen record option. The screen record dialogue box opened. I started it. It counted down from 3, 2, 1, & started recording (supposedly). After I finished, I could not find my video anywhere & did not see anywhere to stop the screen recording. Thought I did something wrong. Tried again. Same result. Tried a 3rd time. Same result.
After wasting about 1 1/2 hours of my life, I tried to contact customer service. Got the number & called. They said it would be about a 5 minute wait. A little over 4 minutes into the call, a recorded voice came on & said no one was available to help me. The phone hung up. I called back several times but got the same recording telling me no one was available. I called from a different phone & got the original 5 minute wait recording. After a little over 4 minutes, I got the same no one is available recording. When I called back it went straight to the no one available crap.
This program is a total waste of time & there is no customer support. DO NOT DOWNLOAD!!!!!
In regards to Wondershare Filmora's reply. You were not willing to help me until I posted a negative review. Correct the issues & maybe you can assist another customer when they need it. I have uninstalled the program & have no further use for it. This is classic company not providing basic customer service but replying to a complaint to make it appear that they are doing everything they can to help. Nobody is fooled. Consumers see this type of tactic every day. Nice try but goodbye.
Date of experience: August 22, 2024
Reply from Wondershare filmora
Dear Chris,
We have received your question and we are deeply sorry for your unpleasant experience.
We have three ways of customer support: English online, English hotline, and email. We are sorry for the inconvenience caused by the phone call. Regarding your issue, we take your concerns very seriously and we want to ensure that this issue is properly resolved. Do you have any email address or order to share with us? Once we receive your feedback, we will provide further updates. We will arrange for customer service staff to follow up with your email.
Our goal is to provide a transparent and satisfactory experience for all customers. We apologize for any misunderstandings or mistakes in the past.
I wish you a happy life.
Wondershare Customer Care
Thieves, nothing more. I cannot find any other word for their practises.
I did use the tool for one month because i needed to create a movie. But that is all. Of course on the purchase side there is no option to buy access only for 1 month. You have to make it a subscription.
As currently i don't need it any more (i don't create movies on daily bases. I just had one need) i've cancelled the subscription (i have notice today on my bank account that next payment was made)
I've asked the support for refund of the unused subscription. I had such situation multiple times with various suppliers (Amazon, Netflix and so on) and there was no issue. Those companies simply refunded me the unused period as clearly their business model is not about stealing money for service they will not provide (as customer doesn't want it)
Unfortunately this company has it upside down :) So no refund is possible. I will start chargeback procedure as clearly payment is valid only when the product/service was delivered. And the service will be not delivered as i don't want it.
Date of experience: May 24, 2024
Reply from Wondershare filmora
Dear customer,
We apologize for any inconvenience you have experienced with our subscription model. We understand your frustration and we apologize if our refund policy does not meet your expectations.
Our subscription model is designed to provide continuous access to our software and services for customers who require ongoing usage. We apologize for any confusion this may have caused.
Regarding your request for a refund, we understand that you no longer require our services and would like to be reimbursed for the unused portion of your subscription. However, as per our refund policy, we do not offer refunds for partially used subscriptions.
We appreciate your feedback and will take it into consideration as we continue to improve our services and customer experience. If you have any further questions or concerns, please feel free to reach out to our customer support team.
Thank you for your understanding.
Using the software for about a year now with no real issues. Encountered a bit of an upgrade problem after a computer change. Software performed as required but the program no longer received and installed any new software upgrades. Contacted customer support and was provided with a new download link with a newer software version. After installing the upgraded version automatic updates are being received and installed again. Thank You from KassDays for the support and quick resolution.
Date of experience: February 08, 2024
Filmora is a great editing software.
The customer service staff are also very attentive and patient in responding to questions.
Date of experience: March 23, 2024
Once I was able to talk with her things were great. She was kind, Knowledgeable and patient.
Problem was that I was on hold for 27 Minutes before I could reach her and that was not enjoyable.
Date of experience: March 10, 2024
Reply from Wondershare filmora
Hi Tom, thanks for taking the time to write a great review for our support team. We appreciate your recognition, and we will continue to provide you with high-quality service!
Great program, professional features. It makes a lot of fun to create videos with surprising effects especially for amateur-users.
Date of experience: March 22, 2024
I have used this product for 4 years now and have been very happy with the service and guidance needed if there are any issues or questions I need to ask.
I love the product and have found it easy to use and regular updates keep my product up to date at all times with new features. Many of my family members have asked what is the name of the program you use and I will always endorse your product.....thankyou
Date of experience: March 23, 2024
I had a lost email and after tons of security passes I was able to restore it fairly quickly... thanks wondershare.
Date of experience: March 16, 2024
I purchased a lifetime license, but if I update any more, a watermark appears, so I have to purchase the license again, and I was disappointed that there was no sound effects to use in the video.
Date of experience: March 22, 2023
Reply from Wondershare filmora
Hi Katie, thanks for sharing your experience. I understand your confusion and appreciate your support of our software all the time. In line with your concern about the paid upgrade, we'd like to explain it in more detail and then assist you further.
The current Filmora 13 is an amazing new version with AI-related features bringing the tool to a new level. For such versions to launch, it requires our company to invest huge efforts, time, and technicians in the research and development of software. That is why we specified in our license policy that users who have a perpetual license might be charged for a major upgrade. However, users who own a lifetime plan since Filmora9 or an older version can upgrade to the latest version for free.
Please do not worry, the upgrade is not compulsory. The version you bought is still available and can work normally, and we will keep providing technical support for you for free. Here is the link for you to download Filmora's older version if you prefer to stick to it.
https://support.wondershare.com/how-tos/filmora/how-can-i-downgrade-to-old-versions-of-filmora.html
Regarding the sound effects, please go to "Audio-->Sound effect" to find them and select the one you like for using.
Or, if ever you have any other inquiries or concerns, our lines are always open for you 24/7. It’s our priority to continue providing top-notch service for you!
The support team responded me very quickly and solved the problems. Their support went above and beyond my expectations! So I could purchase an annual licence with confidence.
Date of experience: March 16, 2024
The tech support, while not the easiest to get to a live support agent without a serial #, once I found the way, they were knowledgeable and quick to resolve my account information issues.
Date of experience: January 24, 2024
Reply from Wondershare filmora
Thanks for taking the time to write a great review for our tech support. We appreciate your recognition, and we will continue to provide you with high-quality service!
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