Visit website

Flightcatchers Reviews 10,265

•
TrustScore 4.5 out of 5

4.5

Travel Agency

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

See what reviewers are saying

Rated 5 out of 5 stars

I purchased my plane tickets yesterday on 4 February 2025, and I had the pleasure of being assisted by Mr Bilal Azan. His service was truly outstanding! From the moment I reached out, he was professional, patient, and incredibly helpful. He took the time to understand my needs, provided clear explanations, and ensured I got the best possible deal.

What stood out the most was his friendly attitude and willingness to go the extra mile. He made the entire booking process smooth and hassle-free, which I truly appreciated. It is rare to find such dedicated customer service these days, and I am very pleased with my experience.

Thank you, Mr Bilal Azan, for your excellent assistance!

I will definitely be booking with this company again and recommending it to others.

I wish you all the Best.

Regards,

Muhammad Abdullah Almahmud

Rated 5 out of 5 stars

Mr. Anees was very efficient and ready to help. I got what I was looking for. Flightcatchers has always been very good in providing the best services. Mr. Anees was very courteous and responsive. I would definitely recommend them to get the best deals flight deals. Keep the the good work.

Rated 5 out of 5 stars

A big thank you to sufyan for all his help great customer service helped me with my multi trip booking making it easy and simple for the dates i required.
Would definitely be using flight catchers again thank you again

Rated 5 out of 5 stars

Naeem Khan at customer service department was very helpful and polite. Respectful staff and always patient and understanding about your needs and questions

5 starts
Thankyou Naeem

Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Flights Search Site
  4. Tour Agency
  5. Tour Operator
  6. Travel Aggregator

Written by the company

flightcatchers.com is an e-commerce company offering online travel products and services including flights, hotels and packages. We are a part of Polani Travel Ltd, originally a family-run business established in 1965. Today we have over 50 years of experience and have firmly established ourselves as one of the key players in the UK travel industry. Over the years, we have developed our expertise and negotiated special discounts with our suppliers to provide you with the best customer experience possible at affordable rates. We have recently invested heavily in our technology to ensure that we provide you with a simple and hassle free online experience. However, we also recognise that our customers may want to speak to someone personally about their travel requirements so we have professionally trained staff ready to assist you 7 days a week.

Contact info

Rated 5 out of 5 stars

Great people with great service.

Mr. Anees was very efficient and ready to help. I got what I was looking for. Flightcatchers has always been very good in providing the best services. Mr. Anees was very courteous and responsive. I would definitely recommend them to get the best deals flight deals. Keep the the good work.

Date of experience: February 05, 2025

Rated 5 out of 5 stars

Naeem Khan Top customer service

Naeem Khan at customer service department was very helpful and polite. Respectful staff and always patient and understanding about your needs and questions

5 starts
Thankyou Naeem

Date of experience: February 05, 2025

Flightcatchers logo

Reply from Flightcatchers

Dear Ess Majid,

Thank you for your wonderful feedback! We’re delighted to hear that Naeem Khan provided you with helpful, polite, and patient service. Your kind words and 5-star rating mean a lot to us.

We look forward to assisting you again in the future!

Best regards,
Customer Care Team

Rated 5 out of 5 stars
Verified

Great customer service

Great customer service

Date of experience: February 05, 2025

Flightcatchers logo

Reply from Flightcatchers

Dear Mehwish,

Thank you for your kind feedback! We're delighted to hear you had a great customer service experience with us.

Best regards,
Customer Care Team

Rated 5 out of 5 stars
Verified

Booking Enquiry

Izhan really helped with the booking. Class for the effort!

Date of experience: February 05, 2025

Flightcatchers logo

Reply from Flightcatchers

Dear Muhammad Syahmi,

Thank you for your kind words! We're delighted to hear that Izhan was able to assist you with your booking. We truly appreciate your feedback and look forward to serving you again.

Best regards,
Customer Care Team

Rated 5 out of 5 stars
Verified

Excellent Customer Service – Highly Satisfied!

I purchased my plane tickets yesterday on 4 February 2025, and I had the pleasure of being assisted by Mr Bilal Azan. His service was truly outstanding! From the moment I reached out, he was professional, patient, and incredibly helpful. He took the time to understand my needs, provided clear explanations, and ensured I got the best possible deal.

What stood out the most was his friendly attitude and willingness to go the extra mile. He made the entire booking process smooth and hassle-free, which I truly appreciated. It is rare to find such dedicated customer service these days, and I am very pleased with my experience.

Thank you, Mr Bilal Azan, for your excellent assistance!

I will definitely be booking with this company again and recommending it to others.

I wish you all the Best.

Regards,

Muhammad Abdullah Almahmud

Date of experience: February 04, 2025

Flightcatchers logo

Reply from Flightcatchers

Dear Muhammad Abdullah Almahmud,

Thank you for your wonderful feedback! We’re delighted to hear about your excellent experience with Mr. Bilal Azan. Providing professional, patient, and helpful service is our priority, and we’re glad he made your booking process smooth and hassle-free.

Your kind words and recommendation mean a lot to us. We truly appreciate your support and look forward to assisting you again in the future.

Best regards,
Customer Care Team

Rated 5 out of 5 stars

Professional staff- Ashar was helpful

Date of experience: February 04, 2025

Flightcatchers logo

Reply from Flightcatchers

Dear Iftikhar Ali Rana,

Thank you for your kind words! We're glad to hear that Ashar was helpful and that you found our staff professional. We look forward to assisting you again in the future.

Best regards,
Customer Care Team

Rated 5 out of 5 stars

Very good and friendly service

Very good and friendly service

Date of experience: February 04, 2025

Flightcatchers logo

Reply from Flightcatchers

Dear Saidul Akber,

Thank you for your kind feedback! We're delighted to hear that you had a very good and friendly experience with our service. We look forward to assisting you again in the future.

Best regards,
Customer Care Team

Rated 5 out of 5 stars

Sultan was very helpful and polite on…

Sultan was very helpful and polite on the phone for our booking and was very quick.

Date of experience: February 04, 2025

Flightcatchers logo

Reply from Flightcatchers


Dear Mrs. Bijal Mehta,

Thank you for your kind words! We're delighted to hear that Sultan was helpful, polite, and efficient in assisting with your booking. We appreciate your feedback and look forward to serving you again.

Best regards,
Customer Care Team

Rated 5 out of 5 stars
Verified

Provide useful, constructive feedback

Sarosh Ahmet was very helpful

Date of experience: February 04, 2025

Flightcatchers logo

Reply from Flightcatchers

Dear Ertan,

Thank you for your feedback! We're delighted to hear that Sarosh Ahmet was very helpful. We appreciate your input and look forward to assisting you again in the future.

Best regards,
Customer Care Team

Rated 5 out of 5 stars

A big thank you to sufyan for all his…

A big thank you to sufyan for all his help great customer service helped me with my multi trip booking making it easy and simple for the dates i required.
Would definitely be using flight catchers again thank you again

Date of experience: February 04, 2025

Flightcatchers logo

Reply from Flightcatchers

Dear Subhaan,

Thank you for your wonderful feedback! We're glad to hear that Sufyan provided great support with your multi-trip booking. We look forward to assisting you again in the future!

Best regards,
Customer Care Team

Rated 5 out of 5 stars
Verified

Cheap prices

Helpful customer service cheap prices

Date of experience: February 04, 2025

Flightcatchers logo

Reply from Flightcatchers

Dear Mr. Shamas Tanveer,

Thank you for your kind words! We're glad you found our prices competitive and our customer service helpful. We look forward to assisting you again in the future.

Best regards,
Customer Care Team

Rated 5 out of 5 stars

It’s wonderful experience with Sufyan

It’s wonderful experience with Sufyan

Date of experience: February 04, 2025

Flightcatchers logo

Reply from Flightcatchers

Dear Alia,

Thank you for your kind words! We're delighted to hear that you had a wonderful experience with Sufyan. We look forward to serving you again in the future.

Best regards,
Customer Care Team

Rated 5 out of 5 stars

Kash Tariq - Awesome Customer Care person

I'm disabled person and had some issues. Kash Tariq from Customer Care department was very helpful in getting my gluten free vegetarian meal and wheelchair access sorted out.

Date of experience: February 04, 2025

Flightcatchers logo

Reply from Flightcatchers

Dear Mayur Kotecha,

Thank you for your kind feedback! We are delighted to hear that Kash Tariq was able to assist you with your meal preferences and wheelchair access. Your satisfaction is important to us, and we look forward to serving you again.

Best regards,
Customer Care Team

Rated 5 out of 5 stars

very helpful and responsive staff

very helpful and responsive staff, Jaffer went above and beyond to find us the cheapest air tickets, he is very passionate about his job.

Date of experience: February 03, 2025

Flightcatchers logo

Reply from Flightcatchers

Dear Vijeta Patel,

Thank you for your kind feedback! We're delighted to hear that Jaffer went above and beyond to find you the best fares. We appreciate your support and look forward to assisting you again in the future.

Best regards,
Customer Care Team

Rated 5 out of 5 stars

Izhan

Izhan, was fantastic nice and easy transaction will definitely book here again.

Than you Izhan

Date of experience: February 03, 2025

Flightcatchers logo

Reply from Flightcatchers

Dear Melwyn Dela Cruz,

Thank you for your kind words! We're glad to hear that Izhan provided you with a smooth and easy booking experience. We appreciate your support and look forward to assisting you again.

Best regards,
Customer Care Team

Rated 1 out of 5 stars

Being charged £218.68 for amending a…

Being charged £218.68 for amending a travellers name on the ticket. Bad customer service

Date of experience: February 03, 2025

Flightcatchers logo

Reply from Flightcatchers

Dear Douglas,

We’re sorry to hear about your experience. Name corrections are subject to airline policies and associated fees. If you need further clarification, please contact customercare@flightcatchers.com with your booking details, and we’ll be happy to assist you.

Best regards,
Customer Care Team

Rated 5 out of 5 stars
Verified

Bilal was a great person to speak to…

Bilal was a great person to speak to and was very helpful. A+ Definitely using them again on next booking

Date of experience: February 03, 2025

Flightcatchers logo

Reply from Flightcatchers

Dear Umran Mohammad,

Thank you for your kind words! We're delighted to hear that Bilal was helpful and provided a great experience. We appreciate your support and look forward to assisting you with your next booking.

Best regards,
Customer Care Team

Rated 5 out of 5 stars

Exceptional and outstanding service…

Exceptional and outstanding service offered by Jaffer. Sorted us with great price and was extremely friendly

Date of experience: February 03, 2025

Flightcatchers logo

Reply from Flightcatchers

Dear Shazada,

Thank you for your kind words! We're delighted to hear that Jaffer provided you with exceptional service and a great price. We appreciate your feedback and look forward to assisting you again.

Best regards,
Customer Care Team

Rated 3 out of 5 stars

Received over 6 calls within less than…

Received over 6 calls within less than 24 hours of booking flight to take purchase an extra baggage. Begged for them to stop calling.

Apart from that, great price.

Date of experience: February 03, 2025

Flightcatchers logo

Reply from Flightcatchers

Dear MAJ,

We appreciate your feedback and are sorry for any inconvenience caused by the repeated calls. Your concerns have been noted, and we will work to improve our communication approach. We're glad you found a great price with us and hope to serve you again in the future.

Best regards,
Customer Care Team

Rated 5 out of 5 stars

Good professional standard

Clear and adequae answers to my questions.
my queriers were dealt with in a professional and efficient way.
Kamal Abdul was very patient and attentive.

Date of experience: February 03, 2025

Flightcatchers logo

Reply from Flightcatchers

Dear Marie,

Thank you for your kind words! We're pleased to hear that Kamal Abdul provided you with clear, professional, and attentive service. We appreciate your feedback and look forward to assisting you again.

Best regards,
Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people write reviews about real companies.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look