Visit website

Flipsnack Reviews 175

•
TrustScore 3.5 out of 5

3.6

Online Marketing Agency

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

See what reviewers are saying

Rated 1 out of 5 stars

I tried the Flipsnack tools on the free trial which was basically a teaser. Thinking that it had the functionalities I needed, I upgraded to a paid tier only to discover that the program's capabilities are significantly more limited than implied. I contacted customer service and they very vaguely quoted from their "policy manual." So it's basically a scam. They imply usability and then tie up your subscription fees. After I cancelled future months, they sent me an email asking me to come back. That's just silly since I had already lost confidence in both their integrity and the product.

Response to Flipsnack: Thank you for the sympathetic response and offer to find a resolution. Sadly your good intentions ended there. As of January 22, I have yet to receive direct communication from you, never experienced a fully functional product, and you've made no attempt to honor a refund. Your empty words have only deepened my distrust and disappointment in Flipsnack.

Rated 1 out of 5 stars

The platform seems very glitchy with no online explanations of how to fix the glitches. For example we uploaded our magazine and for no particular reason two of the pages are blank despite the PDF being fine. Also with auto playing video backdrops, you can hide the play button, but then every time you turn a page the play buttons show again, spoiling the effect for the reader.

Rated 1 out of 5 stars

the programs they recommended are quite disappointing. I have found free alternatives online that deliver the same results.
As a result, I will be canceling my subscription. The money I spent on these programs feels unjustified, given that equivalent options are available for free.

Rated 5 out of 5 stars

Beatrice was incredibly helpful and flexible. She's a great representative for Flipsnack. I suggest offering more affordable prices for Brazilian consumers, especially those who won't make a profit from the app. This would make Flipsnack more attractive and reach more people.

Company details

  1. Online Marketing Agency
  2. Media Company

Written by the company

Flipsnack is the fastest PDF-to-flipbook converter on the market. This online publishing solution allows you to bring your PDFs to life, transforming them into life-like publications with a 3D flip-page effect. Alternatively, you can use our Design Studio to easily create engaging flipbooks from scratch. Bring your printed catalogs to digital customers while embracing a more sustainable and cost-effective path for your business. Powerful features like shopping buttons, videos, GIFs, enticing photo slideshows, customizable lead forms, embeds, and many more, will help you stand out amongst competitors. Advanced statistics and branding options are also available to help you offer your readers a memorable experience.

Contact info

Rated 1 out of 5 stars

*LACKING FUNCTIONALITIES AND SUPPORT*

I tried the Flipsnack tools on the free trial which was basically a teaser. Thinking that it had the functionalities I needed, I upgraded to a paid tier only to discover that the program's capabilities are significantly more limited than implied. I contacted customer service and they very vaguely quoted from their "policy manual." So it's basically a scam. They imply usability and then tie up your subscription fees. After I cancelled future months, they sent me an email asking me to come back. That's just silly since I had already lost confidence in both their integrity and the product.

Response to Flipsnack: Thank you for the sympathetic response and offer to find a resolution. Sadly your good intentions ended there. As of January 22, I have yet to receive direct communication from you, never experienced a fully functional product, and you've made no attempt to honor a refund. Your empty words have only deepened my distrust and disappointment in Flipsnack.

Date of experience: January 11, 2025

Flipsnack logo

Reply from Flipsnack

Thank you for taking the time to share your experience with Flipsnack. We sincerely apologize that your experience did not meet your expectations.

We understand how frustrating it can be to feel limited by the features available after upgrading from the free trial. The free trial is designed to showcase our platform's full potential, and we strive to make the transition to a paid plan as seamless as possible. However, we recognize that certain features are available in higher-tier plans, which may create challenges when moving to a lower-tier plan.

Your feedback about the clarity of our plans and functionality is extremely valuable. We are continuously working to improve transparency around plan features so that our users feel confident in choosing the plan that best fits their needs.

We also apologize if our customer service response seemed vague or unhelpful. We will address this internally to ensure that our team provides clearer and more supportive assistance in the future.

Lastly, we truly appreciate your honesty and take your comments seriously. If you'd be open to it, we'd like to connect with you to better understand your needs and explore how we might restore your confidence in Flipsnack. Please don’t hesitate to reach out to us at contact@flipsnack.com

Thank you again for your feedback—it helps us improve for all our users.

Rated 1 out of 5 stars

quie disappointing

the programs they recommended are quite disappointing. I have found free alternatives online that deliver the same results.
As a result, I will be canceling my subscription. The money I spent on these programs feels unjustified, given that equivalent options are available for free.

Date of experience: December 23, 2024

Flipsnack logo

Reply from Flipsnack

Hi Thanasis,

Thank you for your feedback. We're sorry to hear that our programs didn’t meet your expectations. We strive to provide value, and we'd appreciate the opportunity to learn more about your experience. Please feel free to reach out to us at contact@flipsnack.com so we can assist further.

Rated 1 out of 5 stars

The platform seems very glitchy with no…

The platform seems very glitchy with no online explanations of how to fix the glitches. For example we uploaded our magazine and for no particular reason two of the pages are blank despite the PDF being fine. Also with auto playing video backdrops, you can hide the play button, but then every time you turn a page the play buttons show again, spoiling the effect for the reader.

Date of experience: December 11, 2024

Flipsnack logo

Reply from Flipsnack

Thank you for sharing your feedback, Andrew. We sincerely apologize for the glitches you’ve experienced and for any frustration caused.

The issue of blank pages despite uploading a fine PDF is not a common one, but we understand how inconvenient this is. We’d like to investigate this further for you. Could you please reach out to our support team at contact@flipsnack.com with more details about your upload?

Regarding the autoplaying video backdrops and the recurring play button, this is a known issue, and we’re actively working on a solution to enhance the user experience. In the meantime, we’d love to provide a workaround or assist you in optimizing your project.

Your feedback is invaluable in helping us improve, and we truly appreciate your patience. Please don’t hesitate to contact us directly so we can resolve this for you as quickly as possible.

Rated 5 out of 5 stars

Used Flipsnack to make some of our PDFs…

Used Flipsnack to make some of our PDFs more exciting and 100% did the job. Customer service is also very very good

Date of experience: September 26, 2024

Flipsnack logo

Reply from Flipsnack

Thank you for your great feedback! We're delighted to hear that Flipsnack helped make your PDFs more exciting. It’s also wonderful to know that our customer service met your expectations. If you have any more projects or need assistance in the future, we're here to help!

Rated 5 out of 5 stars

Amazing support from the team!

Date of experience: September 24, 2024

Flipsnack logo

Reply from Flipsnack

Thank you for your fantastic feedback! We're thrilled to hear that you received amazing support from our team. Providing top-notch service is a priority for us, and your kind words motivate us to keep it up. If you ever need anything else, don’t hesitate to reach out!

Rated 5 out of 5 stars

Positive Feedback on Flipsnack Support

Beatrice was incredibly helpful and flexible. She's a great representative for Flipsnack. I suggest offering more affordable prices for Brazilian consumers, especially those who won't make a profit from the app. This would make Flipsnack more attractive and reach more people.

Date of experience: August 30, 2024

Flipsnack logo

Reply from Flipsnack

Thank you for your positive feedback! We’re so glad to hear that Beatrice was able to assist you and represent Flipsnack well. We truly appreciate your suggestion regarding more affordable pricing for Brazilian consumers; it's valuable input that we will take into consideration as we continue to improve our offerings. Our goal is to make Flipsnack accessible to as many people as possible. If you have any more thoughts or need further assistance, please feel free to reach out!

Rated 5 out of 5 stars

Flipsnack has the best customer support…

Flipsnack has the best customer support i've come across. Hands down they are top - the level of care is absolutely phenomenal and they are always able to meet me in the middle whenever i need.

The product is simple and intuitive - The best PDF reader on the market for a small price. Well done to the entire team, they are amazing.

Date of experience: July 30, 2024

Flipsnack logo

Reply from Flipsnack

Thank you so much for your incredible feedback! We're thrilled to hear that you find our customer support to be the best you've encountered. It’s wonderful to know that our team’s care and responsiveness have made a positive impact on your experience. We're also glad you find our product simple and intuitive! Your kind words inspire us to keep delivering the best service possible. If you ever need assistance or have any questions, we’re always here to help. Thanks for being a part of the Flipsnack community!

Rated 5 out of 5 stars

FLIPSNACK HAS A QUEEN

Today Beatrice assisted me in solving a problem with my Flipsnack account. She was AWESOME. She knew her product extremely well, made the necessary changes to my account, and did that with professionalism and quickness. Always courteous and showed me the additional options available to me within my account. Customer service like this is hard to find and truly appreciated.

Date of experience: July 29, 2024

Flipsnack logo

Reply from Flipsnack

Thank you for your amazing review! We’re thrilled to hear about your positive experience with Beatrice. She truly is a star, and we’re glad she could assist you with your account and showcase the options available to you. Your kind words about our customer service mean a lot to us, and we’re committed to providing the best support possible. If you need anything else or have more questions, don’t hesitate to reach out!

Rated 5 out of 5 stars

Support was extremely helpful

Support was extremely helpful. We are a nonprofit and they worked with us to find a suitable, affordable plan and then they very patiently walked us through the app basics. And then showed some cool tips as well. The app is very intuitive.

Date of experience: July 23, 2024

Flipsnack logo

Reply from Flipsnack

Thank you for your wonderful feedback! We're so glad to hear that our support team was able to assist you in finding the right plan for your nonprofit and guide you through the app's features. It’s fantastic to know you found the app intuitive and that our tips were helpful. We truly appreciate your kind words and support. If you ever need anything else or have more questions, don’t hesitate to reach out!

Rated 5 out of 5 stars

I’ve been using Flipsnack now for quite…

I’ve been using Flipsnack now for quite sometime and find the flipbooks easy to create. Customer support are faultless and they are always happy to help to resolve queries. Their ‘how to’ guides are very informative and helpful. I would highly recommend Flipsnack 5*****

Date of experience: July 19, 2024

Flipsnack logo

Reply from Flipsnack

Thank you so much for your fantastic review! We're thrilled to hear that you've been enjoying Flipsnack and finding our flipbooks easy to create. It’s wonderful to know that our customer support has been helpful and that our ‘how to’ guides have made a positive impact on your experience. We truly appreciate your recommendation and your continued support. If you ever have more questions or need assistance, we're always here to help!

Rated 5 out of 5 stars

Kind helpers and efficient platform

The employee that helped me was very kind and efficient, and flipsnack itself is beneficial with the type of work it is often used for. I enjoy my time using it and will continue to do so in the future

Date of experience: July 18, 2024

Flipsnack logo

Reply from Flipsnack

Thank you for your kind words! We're so happy to hear that our team was helpful and that you're enjoying your experience with Flipsnack. It's great to know the platform has been beneficial for your work, and we're thrilled you'll continue using it. If you ever need anything, we're always here to help!

Rated 5 out of 5 stars

Flipsnack is an incredible resource for business owners

This is an amazing product and product management system. It was easy to understand and even greater to use when needed by my team and I. I feel the staff working behind the scenes were more than helpful and quick with solutions when we needed them. I highly recommend this service.! 5 stars

Date of experience: July 05, 2024

Flipsnack logo

Reply from Flipsnack

Thank you so much for your 5-star review! We're delighted to hear that Flipsnack has been a valuable resource for you and your team. It's great to know you found the platform easy to use and that our support team was quick to help when needed. We truly appreciate your recommendation and are here for you anytime. Thanks again for your kind words!

Rated 5 out of 5 stars

Wonderful service.

I love this product, I use them to showcase all my books online. Amazing. I needed to adjust the number of pages allowed, and Beatrice handled it right away. Amazing. Honestly I was going to switch due to the restriction but all fixed. THANK YOU!

Date of experience: July 08, 2024

Flipsnack logo

Reply from Flipsnack

Thank you so much for your wonderful review! We're thrilled to hear that you love using Flipsnack to showcase your books online. It's great to know that Beatrice was able to help you quickly resolve the page limit issue – we’ll be sure to pass along your kind words to her! We're happy we could keep you on board, and if you ever need anything else, don’t hesitate to reach out. Thank you again for choosing Flipsnack!

Rated 2 out of 5 stars

Everything that is useful is a paid…

Everything that is useful is a paid add-on. Changing the default font, using a wider color palette, etc. I am so tired of these add-on's when they should be basic options. Bad business model.

Date of experience: June 25, 2024

Flipsnack logo

Reply from Flipsnack

Thank you for your feedback. We understand your frustration regarding the paid features and appreciate you sharing your thoughts. Our goal is to offer a range of tools that cater to both free and premium users, but we recognize that certain features, like advanced design options, are important to many users. We’ll definitely take your input into account as we continue to refine our offering and business model. If you have any specific suggestions or would like to discuss how we can better meet your needs, we’d be happy to chat!

Rated 1 out of 5 stars

Very glitchy if you're designing from scratch

I am a graphic designer and have been using Flipsnack to design a brochure from scratch. I would definitely not recommend this piece of software unfortunately, as it's too glitchy.

Some examples of the issues I've been having are:
- logging back in to see pages have been moved, graphics are missing that were previously there, content deleted
- you cannot link text boxes in columns
- when you click on an asset it moves position rather than staying in situ
- you cannot change the crop of a photo inside a mask
- some of the fonts provided have tracking issues i.e. large spaces between some of the characters which you cannot change
- when you enlarge their set bank of shapes some of them warp so you can't use them effectively

Date of experience: May 24, 2024

Flipsnack logo

Reply from Flipsnack

Thank you for taking the time to share your detailed feedback. We’re sorry to hear about the challenges you’ve experienced while designing from scratch, especially as a graphic designer who relies on precise tools. Your experience with missing graphics, content changes, and other design issues is certainly not what we strive for.

We take these concerns seriously and are continuously working to improve the platform. If you’re open to it, we’d love the opportunity to investigate the specific issues you mentioned, like asset movement and font tracking, to ensure they get resolved. Our support team is here to assist, and your feedback helps us make the platform better for all users. Please feel free to reach out directly either via live-chat or via email at contact@flipsnack.com and we’ll work with you to find a solution.

Rated 5 out of 5 stars

Ticks all the boxes

Superb user interface for creating multi-faceted publications where every interaction is trackable. The customer service has been prompt and super helpful. Love the way they are constantly evolving the many functions that you can apply.

Date of experience: April 25, 2024

Flipsnack logo

Reply from Flipsnack

Thank you for the fantastic review! We're thrilled to hear that you're enjoying our user interface and the ability to track every interaction in your publications. It’s great to know our customer service team has been helpful as well. We're always working hard to evolve and improve, so it’s wonderful to see our efforts being appreciated. If you ever have suggestions or need further assistance, feel free to reach out – we’re here for you!

Rated 5 out of 5 stars

Got back to me quickly

Got back to me quickly, kept me updated with regular emails and a fixed the problem quickly.

Date of experience: April 12, 2024

Flipsnack logo

Reply from Flipsnack

Thank you so much for your kind words! We're glad to hear that our team was able to assist you promptly and keep you updated throughout the process. We always strive to provide the best support possible and are happy we could resolve the issue quickly for you. If you ever need any further assistance, don’t hesitate to reach out!

Rated 1 out of 5 stars

Product experience ended badly

I started using Flipsnack years ago on a free account. It was a bit of a clunky experience, but I liked the end product enough to deal with the less than stellar UX/UI.

Eventually I upgraded to use more features, but I wanted to change my renewal date so I decided to revert back to the free account and figured I would upgrade again later.

I was shocked when I logged in and everything I had created was gone. On the free account you could still use the program, it just had far less features. So I reached out to the service team which was AWFUL. The representative said they had changed their account options and if I wanted access to my previous content I had to upgrade then and there. I asked if I could have access for 24 hours to simply download my previous content and was told no. They kept directing me to messaging on their website but as a customer none of these changes had been communicated directly to me. If I had been warned I would lose all access and they no longer offered free plans I could have prepared, however there was no communication from Flipsnack and zero assistance provided without paying. My intention was to upgrade again but adjust the date simply because I wanted to get all my software renewing at the same time, but after this experience I wouldn't recommend or use them again.

Date of experience: December 18, 2023

Flipsnack logo

Reply from Flipsnack

Thank you very much for sharing your experience with us!

I am truly sorry that you had to go through this and I would like to assure you that our customer support team has been notified about this and we'll work on improving our services for the future.

Regarding the missing work, could you please provide us with some more context about this? If you could send us an email at contact@flipsnack.com then we will make sure to handle all of your queries in a timely manner and I am sure that we'll reach a positive resolution.

Rated 5 out of 5 stars

Love Flipsnack

Love Flipsnack! It simply elevates my work and gives documents that extra WOW factor!!

Date of experience: November 23, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people write reviews about real companies.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look