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worse service ever, bought a chair online and send totally different chair, after calling and sending multiple emails not even a single reply. i suggest avoid buying chairs from this manufacture. very disappoint will never buy anything from this company again.
Got one 2 weeks ago. Installed it.
1- The installation instruction is very vague.
2- the handle for the height is not working properly.
3- it doesn't look like an stable chair. When I lay forward it's like gonna raise and flip.
4- only one week after practically using it now the sutures coming off. (Here, it doesn't let me upload picture)
Generally not happy. Specially that I bought almost close to Black Friday, and Id seen many good quality chair in stores having perfect deals,, maybe less expensive than this.
Harassment.
Absolutely appalled. I was looking at potentially buying a chair and for SOME REASON, I keep getting phone calls from 1-289-237-6398, emails AND private text messages when I had never consented to this. This is completely unethical business practice. Do not pursue this company unless you want to be harassed over the phone and pressured into making a purchase without consent. All day long. I wonder what consumer protection/CRTC would say about this.
I advise you to stay away from this company. Their chairs are terrible quality. I bought 2 chairs. One of them is the 300$ supposedly "top" chair they offer.
Parts are bad and don't match, parts are missing, and after 2 weeks of owning my chair is squeeking so loud all the time.
Unacceptable for a 300 dollar chair to start making so much noise right away. The materials are not high quality.
Go somewhere else to buy a better chair, these guys don't even offer refunds, and will only exchange your chair once.
Company: HDCanada ,LLC Phone: 289-237-6398 The global leader in gaming and office seating. Sit Better. Work Harder. Game Longer. For help, email info@hdcanada.ca
worse service ever, bought a chair online and send totally different chair, after calling and sending multiple emails not even a single reply. i suggest avoid buying chairs from this manufacture. very disappoint will never buy anything from this company again.
Date of experience: January 01, 2025
It has been about 4 months since I bought this chair, and it's already useless...
The chair sinks down when it's not supposed to. I googled it, and it's a faulty air/gas canister, and depending on your chair, it's either a pain in the ass to replace, or in some rare cases not possible at all. Not to mention that every now and then whenever I sit in the chair a screw will randomly fall out and need to be screwed back in.
For over a hundred bucks it's a real POS. I do not recommend it...
Date of experience: October 21, 2022
The chair is really great, I am still getting used to it, its my first one. Very few complaints. The big one being the message pillow. Compared to how much they hype it up it is pretty disappointing, the wrong size, not much massage.
That all being said, the chair it self is great and they went above and beyond to get it for me. I would purchase a different model next time, but there will definitely be a next time!
Date of experience: May 26, 2022
Date of experience: May 24, 2022
I advise you to stay away from this company. Their chairs are terrible quality. I bought 2 chairs. One of them is the 300$ supposedly "top" chair they offer.
Parts are bad and don't match, parts are missing, and after 2 weeks of owning my chair is squeeking so loud all the time.
Unacceptable for a 300 dollar chair to start making so much noise right away. The materials are not high quality.
Go somewhere else to buy a better chair, these guys don't even offer refunds, and will only exchange your chair once.
Date of experience: May 15, 2022
Terrible customer service and low quality product
Date of experience: May 03, 2022
High end customer service, good quality.
Recommended for sure!
Date of experience: March 28, 2022
Customer service was excellent, so helpful. The chair was everything I was looking for. Would definitely recommend.
Date of experience: March 28, 2022
I got the Orbit Series and it’s so 🔥🔥🔥 I love it. I had one of those cool ones you put on the floor but it hurt my a**. I was play the other night I fell asleep in it hahaha.
Date of experience: March 28, 2022
The first time I used my new chair, the wheels got stuck on an incline and it was a pain to free them. Fortunately for me there were some helpful folks online who suggested gently smiling at their dog or cat in order break whatever bond had been established between myself and this particular feline! As long as people are friendly enough with animals they'll usually respond well--and quickly- so don't be afraid of taking risks when adopting from shelters."
Date of experience: March 15, 2022
Brilliant experience and love all their products
Date of experience: March 12, 2022
I just received this chair and I put it together right away (some assembly required) :-) This chair, to me, is very well built. Sturdy construction and is easy to put together. Very comfortable to sit in. The recline ability is absolutely awesome and it has a foot rest.
Shipping was fast (ish) and HDCanada sales kept me updated all the way.
Would I buy from HDCanada again... Yes. In a heartbeat.
Would I buy this chair again... Yes. In a heartbeat.
Date of experience: March 08, 2022
the chair was easy to assemble, my only problem is that the chair is hard to move, I would rate it a 4.5. overall the chair is worth of the price
Date of experience: February 20, 2022
Fast delivery, great prices and good quality product. My son absolutely loved his chair and I will definitely be ordering again in the very near future.
Date of experience: January 27, 2022
Great chair . Just wondering if washer go the wheel before they go into the base the chair does not roll on a hard floor wondering if that normal or if I need washer to help . Thanks
Date of experience: January 16, 2022
Great fast service and easy to assemble quality furniture
Date of experience: January 01, 2022
Best chair I have purchased ever. Already looking into getting another possibly 2 more for the family. Back support is top shelf. Finish is nice. Feel of material Ma are strong and durable.
We do recommend them. Thank you.
Date of experience: December 31, 2021
Didn’t know what to get my boyfriend and then I decided on gaming equipment, out of all the gaming equipment I found the white and black 1996 orbit gaming chair I purchased was perfect he loves it and loves the massage feature, money well spent! Thanks again guys, I highly recommend.
Date of experience: December 28, 2021
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