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Holvi is a very user-friendly application and platform. Transferring money, especially for international transactions, is incredibly easy. Additionally, our accountant is highly satisfied with the quality and clarity of Holvi's reports, which makes financial management much simpler for us
Everything works smooth so far.
The interface is convinient. Client support is also great. They always responce fast and assist .
FYI HOLVI only works with the payments from selected countries (SEPA + some extra).
I find Holvi to be incredibly user-friendly and convenient for managing my business finances. The integrated invoicing and expense tracking features save me a lot of time, and the customer service is excellent. I’d confidently recommend it to anyone in need of a reliable financial platform.
Compared to any “traditional” bank I have experienced, Holvi’s customer service is faster, better and on spot. Whole service is easy to use and helps a lot to organize voluntary organizations’ transactions, web sales and accounts.
Think of Holvi as the financial home for small and medium-sized businesses. It’s a business account with an integrated VAT calculator plus invoicing, expense management and accounting tools for tax prep – all in one place. Holvi eliminates the time-consuming distractions of financial management, so small business owners can focus on the actual work.
Written by the company
Berlin, Germany
Holvi is a very user-friendly application and platform. Transferring money, especially for international transactions, is incredibly easy. Additionally, our accountant is highly satisfied with the quality and clarity of Holvi's reports, which makes financial management much simpler for us
Date of experience: January 03, 2025
I find Holvi to be incredibly user-friendly and convenient for managing my business finances. The integrated invoicing and expense tracking features save me a lot of time, and the customer service is excellent. I’d confidently recommend it to anyone in need of a reliable financial platform.
Date of experience: December 27, 2024
Compared to any “traditional” bank I have experienced, Holvi’s customer service is faster, better and on spot. Whole service is easy to use and helps a lot to organize voluntary organizations’ transactions, web sales and accounts.
Date of experience: December 19, 2024
Everything works smooth so far.
The interface is convinient. Client support is also great. They always responce fast and assist .
FYI HOLVI only works with the payments from selected countries (SEPA + some extra).
Date of experience: December 17, 2024
My Negative Experience with Holvi Payment Services
I want to share my deeply disappointing experience with Holvi Payment Services.
My Holvi account for my company is scheduled to be closed on November 4, 2024. During this time, I have received multiple complaints from my clients who did not receive outgoing payments. These payments were marked as successfully executed in the Holvi banking system and account statements.
After being notified about the account closure, I immediately requested an up-to-date account balance and a detailed statement, along with providing my bank account details for the transfer of remaining funds. Despite sending more than three inquiries to Holvi, I have not received a single response, nor have I gotten my funds back.
The business practices of the Holvi team are highly unprofessional and disrespectful to their customers. Moreover, Holvi operates in a dishonest manner, withholding its clients’ money without justification. This company lacks transparency and engages in what I consider deceptive practices.
I am now preparing to report this matter to all relevant law enforcement agencies in Germany and Finland to hold the responsible individuals accountable for what appears to be fraudulent behavior.
I strongly advise anyone considering using Holvi to think twice. Dealing with this group of scammers under the Holvi brand name has been one of the worst decisions I have made. Protect your business and steer clear of their services.
Holvi replied here on Trustpilot for me to contact them, but this answer was as always a show for the public. I have not received any answers to my official requests. Which confirms their fraudulent nature.
Date of experience: November 04, 2024
Reply from Holvi
Thank you for sharing your feedback. We’re sorry to hear about your experience and take your concerns seriously.
We aim to provide reliable service and transparent communication, and we regret that you feel this wasn’t your experience. If you have additional details to share, feel free to contact us directly at https://www.holvi.com/de-en/contact/
I really love their service. Very convenient and smooth
Date of experience: November 12, 2024
Great customer service and service desk 10/10
Date of experience: November 07, 2024
Really bad customer service. I've been their customer for years and when had to reopen the account with new business id they denied to verify it. When I'm ALREADY their customer with the same business owned by the same person. No help no support, just basically saying - go f888ck yourself. Happy to close my account with them and use some better bank (thankfully there is plenty)
Date of experience: November 05, 2024
Reply from Holvi
Thank you for sharing your experience with us. We’re sorry to hear about the issues you faced. This is not the experience we aim to provide, and we apologise for the inconvenience.
We take your feedback seriously and will investigate what went wrong so that we can learn from it and prevent similar issues in the future.
I am using it when I establish my company 2020, actually it was my accountant's recommendation.
Date of experience: September 27, 2024
My German company was scammed by another holvi customer for 16500€. Even though I have reputable company and am long term customer of holvi, their support ignored multiple requests to prevent scammer from withdrawing money from their holvi account.
The scammer is imprisoned now in Germany but the money was already spent when police finally seized his accounts.
Holvi is complicit in thismloss of 16500€.
I cannot recommend them.
Date of experience: September 24, 2024
Scam! We opened up a bank account. It said that they need 2 days to review all the documents. After 4 days they said they need 6 days. After 7 days they said, that they are "checking it" and are going to write me an Email. 2 minutes later they blocked my account. That is just shi**y behavior. I can highly recommend BUNQ or WISE. I am going to share this experience in the social networks.
Don't waste your time with HOLVI!!!
Date of experience: September 19, 2024
Date of experience: August 29, 2024
The user interface is easy to use. Holvi support has live chat with human customer service, fast to get help online. Overall experience is great.
Date of experience: August 27, 2024
Would rate them 0 stars if possible. Their customer service is basically non-existant. We had trouble with a SWIFT payment, and while the problem was obviously with HOLVI, they sent us on a wild goose chase trying to blame everyone else for their mistake.
Their mistake directly cost us about 250 EURO. Plus a lot of time trying to sort out it out, and not being able to pay one of our suppliers on time, which has a cost that's difficult to asses.
But the worst part, they do not own up to their mistake, does nothing to rectify the situation, and it's clear that the same mistake would happen again, because they do not care about sorting out the root cause of the problem.
Update after their reply: They say they take they will take this seriously and will investigate, but basically what they have done is to make me investigate for them. It just gets worse and worse...
New update: They wrote that they would investigate, but absolutely no action has been taken by them 3 weeks after this happened. They answer our emails, but it's clear they don't bother reading the content of them. Horrible customer service that completely ignores the fact that they cost us money.
Date of experience: August 15, 2024
Reply from Holvi
Thank you for sharing your experience with us. We’re sorry to hear about the issues you faced. This is not the experience we aim to provide, and we apologise for the inconvenience.
We take your feedback seriously and will investigate what went wrong so that we can learn from it and prevent similar issues in the future.
From the start, Holvi offered a functional banking solution and have added more useful features ever since. Their customer support is real (caring and helpful) and reasonably prompt. I don't say perfect but for the buck it is the best I've experienced. Has worked super for me in the past five years.
Date of experience: July 26, 2024
I'm not giving star to holvi account because is sheet bank the bank closed account without any reason
Date of experience: July 21, 2024
Reply from Holvi
Hi, thank you for your message. Sometimes we have to close accounts and can’t explain why due to regulatory reasons. We understand this can be frustrating. While we can’t share all the details, we recommend looking at our terms and conditions and usage policies. These documents explain the general reasons behind our decisions.
Holvi has some good services with regards to invoicing and book keeping.
Date of experience: June 28, 2024
please can you tell me what’s wrong what’s the problem why they not open account about my company exactly
Date of experience: June 25, 2024
Reply from Holvi
Hey, thanks for your message. Please get in touch with our customer support. They're happy to help.
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