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Had a problem with light switch not working. Booked electrician online. Very simple and easy to follow. Electrician turned up on time and soon identified problem as a broken wire connection. He fixed this and checked the nearby switches to ensure they were all working.
He was very efficient and courteous. Would definitely recommend HomeServe for peace of mind and good service.
Telephone team very helpful at intial cntact about our failed hot water supply -?an airlock. . Arranged for a plumber/technician to come about 2 days later -unfortunately unable to identify/treat the cause. Two more experienced people came the next day, spent some hours sorting out the problem, and left everything in normal working order -we were very pleased.
Just signed up to homeserve today so not been with them long enough to write a review
However they sound good and I thought I'd give them a try Leah spoke to me via the text chat although out chat was short she seemed very pleasant and pointed me in the right direction to sign up for my plan
Boiler Annual Service, Always on time, service as expected. I personally wasn鈥檛 in but my wife said he came got the job done a left after giving some advice that our boiler could do with replacing due to it鈥檚 age but is working fine.
Written by the company
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We're here to help people take better care of their home.
Cable Drive, WS2 7BN, Walsall, United Kingdom
Called to arrange a call out to fix a leaking tap on morning of 30 Dec. Appointment confirmed, but no engineer available to attend for 3 days so had to wait 3 days until 2 Jan with an 8-12 slot. Received a call later that day to say they couldn鈥檛 honour that slot, so had to delay until the afternoon slot. Then at 3pm on 2nd received a further call to say the engineer is too busy with other jobs, so they can鈥檛 honour that slot either. Then to make matters worse, they have no engineers available for another 4 days so I now have to wait until 6th Jan. And the customer services person admitted they can鈥檛 guarantee that they will honour that appointment either in the meantime the leak is getting steadily worse. I am paying over 拢500 a year, with a 拢60 call-out charge and am having to wait over a week for someone to come and look at a leak. The service is sold as 鈥減eace of mind鈥� but there is none of that here - a local plumber would be available much quicker and be much cheaper. I will certainly not be renewing in 2 weeks when the annual contract expires.
Date of experience: January 02, 2025
Reply from HomeServe UK
Thanks for taking the time to get in touch Steve. I appreciate your frustrations with this situation, and I'm very sorry for the inconvenience caused. We're keen to take a look into this further to see what is happening with your job. If you could please take a moment to email the address details to heretohelpteam@homeserve.co.uk, we'll be happy to take a look into this further.
Leah
Here To Help Team
The Engineer was on time and very pleasant and completed the service quickly.
Date of experience: December 09, 2024
Reply from HomeServe UK
Thanks for getting in touch William, we appreciate your 5 star rating.
Leah
Here To Help Team
Fast service and excellent workmanship.
Date of experience: December 12, 2024
Reply from HomeServe UK
Thanks for sharing your thoughts, we really appreciate the 5 stars :)
Leah
Here To Help Team
Like most companies in winter time there is a priority list. Eventually the fault was traced but valve was isolated to allow CH to work. Zone Valve still not working.
Date of experience: January 02, 2024
Reply from HomeServe UK
Thanks for taking the time to let us know Derek, I'm pleased to see this has been sorted for you.
Leah
Here To Help Team
Very easy to contact. Came out quick for any boiler repairs
Date of experience: January 02, 2025
Reply from HomeServe UK
Thank you for rating us so highly Dawn, it's brilliant to see that all went to plan :)
Leah
Here To Help Team
Boiler Annual Service, Always on time, service as expected. I personally wasn鈥檛 in but my wife said he came got the job done a left after giving some advice that our boiler could do with replacing due to it鈥檚 age but is working fine.
Date of experience: December 13, 2024
Reply from HomeServe UK
Thanks for sharing such a great review Alan! To hear how easy you found your overall experience is fantastic :)
Leah
Here To Help Team
Your plumber arrived quickly and was able to find the fault and repair it very efficiently, thank you.
Date of experience: December 11, 2024
Reply from HomeServe UK
You're welcome Ruth, thanks for the 5 star rating.
Leah
Here To Help Team
Reply from HomeServe UK
This is excellent Sharleen, thanks for getting in touch.
Leah
Here To Help Team
Booking easy
Fast response
Drains engineer did a good job and was very personable
Date of experience: December 16, 2024
Reply from HomeServe UK
I'm glad we could help Andrew, thanks for the 5 stars.
Leah
Here To Help Team
Since joining homeserve I have had faultless service, whenever I had a breakdown they were there to fix it in 24hrs or sooner,I would recommend homeserve to family and friends without hesitation
Date of experience: January 02, 2025
Reply from HomeServe UK
This is excellent, I'm glad you can count on us.
Leah
Here To Help Team
As far as l remember I only hd to use Homeserve once in 2024. The repair/replacment of the automatic outside light on the garage.
It .was carried out quickly and efficiently
Excllent service.
PN Bennett
Date of experience: January 02, 2025
Reply from HomeServe UK
Thanks for taking the time to get in touch Peter, I'm glad we could get this sorted for you.
Do let us know if you need any further assistance.
Leah
Here To Help Team
Had a problem with light switch not working. Booked electrician online. Very simple and easy to follow. Electrician turned up on time and soon identified problem as a broken wire connection. He fixed this and checked the nearby switches to ensure they were all working.
He was very efficient and courteous. Would definitely recommend HomeServe for peace of mind and good service.
Date of experience: December 12, 2024
Reply from HomeServe UK
Thanks for taking the time to write a review , it's brilliant to know how straightforward you found your experience :)
Leah
Here To Help Team
Efficient and speedy temporary repairs to our roof following storm Darragh gave us peace of mind that no water ingress was likely.
Date of experience: December 17, 2024
Reply from HomeServe UK
Thanks for sharing a 5 star review . It's fantastic to see that you can depend upon us when you require assistance :)
Leah
Here To Help Team
The problem with the shower drain occurred shortly before Christmas and you dealt with the matter expeditiously and in time for the arrival of visitors. Two engineers came but were unable to clear the blockage and the second one decided that part of the cloakroom ceiling needed to be removed and this was carried out by a specialist firm. Unfortunately this was subsequently found to be unnecessary leaving a section of the ceiling needing repair which we understand is our responsibility. The third engineer "Lee" was brilliant - he repaired the blockage and subsequent leak by taking up a couple of floor boards in the bathroom and put everything back together - a perfect job!.
Date of experience: December 22, 2024
Reply from HomeServe UK
Thanks for taking the time to get in touch, I'm glad we could get this sorted for you.
Leah
Here To Help Team
Just signed up to homeserve today so not been with them long enough to write a review
However they sound good and I thought I'd give them a try Leah spoke to me via the text chat although out chat was short she seemed very pleasant and pointed me in the right direction to sign up for my plan
Date of experience: January 02, 2025
Reply from HomeServe UK
Thanks for sharing your review Laura.
We're so pleased to have you on board!
Alice
Here To Help Team
Date of experience: January 02, 2025
Reply from HomeServe UK
This is excellent Anne, welcome to HomeServe.
Leah
Here To Help Team
Engineer identified issues, corrected them and then reported back.
Date of experience: December 18, 2024
Reply from HomeServe UK
Thank you for sharing your review David.
We're pleased to hear we could lend you a hand!
Alice
Here To Help Team
The engineer was friendly, thorough and called to tell us he would be on time.
Date of experience: December 18, 2024
Reply from HomeServe UK
Thank you for sharing your review Harry!
We're so pleased to know you were happy with your experience.
Alice
Here To Help Team
Engineer was on time and sorted the problem very quickly. He was very pleasant too
Date of experience: December 05, 2024
Reply from HomeServe UK
Thank you for sharing your review.
We're happy to hear we could lend you a hand!
Alice
Here To Help Team
Prompt, efficient service and very nice engineer
Date of experience: December 19, 2024
Reply from HomeServe UK
Thanks for taking the time to let us know Helen, I'm glad we could help.
Leah
Here To Help Team
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