Company activity
Updated 10 hours ago
This page gives you a detailed overview of how HomeServe UK has used Trustpilot over the past 12 months. Find out where their reviews come from, how their star ratings differ per source, how many reviews they flag, and whether those flagged reviews actually breach our guidelines.
Claimed their Trustpilot profile: December 2023.
Confirmed details
Proof of identity
Proof of identity of a user associated with this account
Contact details
Google My Business account verified and synced
Registered domain name ownership
Domain name confirmed in a third-party database
Bank account
Bank account registered during subscription process
Pays to access extra Trustpilot features.
Asks their customers for reviews — whether positive or negative.
Review sources
Where reviews have come from for the past 12 months
Organic
711
Verified
4,289
Invited
21,493
Redirected
2
Total reviews from the past 12 months
26,495
Star distribution by review source
How star ratings differ by review source from the past 12 months
Reviews over time
How HomeServe UK got its reviews in the past 12 months
Profile merges
How many profile merges happened in the past 12 months
January 25, 2024
One profile merged into HomeServe UK because of rebranding.
HomeServe UK's TrustScore became after this profile merge (previously ).
See detailsReply behavior
How HomeServe UK replied to negative reviews in the past 12 months
HomeServe UK’s flagging activity
How frequently HomeServe UK flagged their reviews in the past 12 months
What's a flagged review?
HomeServe UK may flag a review if they think it's in breach of Trustpilot's guidelines.
HomeServe UK selects the reason(s) they're flagging the review, so we know what to investigate.
We don’t hide flagged reviews that are under investigation, unless they are flagged as having harmful or illegal content (then we blur them out).
Our Content Integrity Team assesses whether the flagged review is in fact in breach of our guidelines. If it is, we contact the reviewer.
If the reviewer is unable to resolve the issue, we remove the review from trustpilot.com.
- HomeServe UK flagged 3 of their reviews a total of 3 times.
- 33% of those cases turned out to be invalid.
What happened to the 3 flagged reviews from the past 12 months?
Reviews still online on trustpilot.com
1
Reviews removed from trustpilot.com
2
Review isn’t in breach of Trustpilot's guidelines for the reason(s) flagged by HomeServe UK
1
Reviewer resolved the breach of Trustpilot's guidelines
0
Reviewer didn't respond to Trustpilot's request to resolve the breach of Trustpilot's guidelines
2
Reviewer didn't resolve the breach of Trustpilot's guidelines