HYPER Reviews 55

Sent a replacement for a fire hazard power bank, but didn’t mark it as a replacement so I was hit with an expensive import fee.

Customer services denied responsibility, so now I’m left coughing up and with the admin headache of taking them to small claims.

Date of experience: January 01, 2025

Over the last decade, I've been buying products from Hypershop and spent well over $2K. Their products were always reliable and worked as advertised.

When I need a hub, charger, or cables, Hyper would be my first stop. Earlier this month, I contacted the customer service because I ordered three cables but only one shipped. They looked into it and concluded that shipped all cables. There is no way for me to show the items that are missing.

I will not be purchasing from Hyper again.

Date of experience: December 29, 2024

Warning - DO NOT purchase Hyper products.

They are an unethical company with lousy customer service.

2 yrs ago, one of their power supplies failed a couple of weeks out of warranty - their response, sorry. I fgured, it happens and went on with life.

Recently while trying to check what freight would be on an item, after one of their other items recalculated freight just prior to payment to be $150 for a less than 500gm product, I accidentally hit proceed, instead of cancel and it pulled obviously stored cc details from the previous order and processed the order. I immediately emailed requesting to cancel. They ignored my emails for 3 days, then responded, 'sorry, shipped.'

Almost 1 month later after multiple 'we will sort this out' then being ghosted for 2 weeks I get an email saying sorry, we have been so busy and the problems are effecting many customers, but basically screw you, we won't/can't do anything.

Date of experience: October 21, 2024

Their products are good, but their customer support, after sales pretty much non-existent.

22 October 2024:
Ordered products and payed a total of $168.98 USD

23 October 2024:
Got a confirmation of the order

After that I did't get any communication. No information about tracking or any updates.

It is November 1st 2024 now and not a single word.
I have contacted them twice and I still didn't get a reply. I'm not even sure if I can get my money back

So I would suggest not to buy anything from their site. If you still want their products, rather buy them from a reseller. But this is a bad VERY bad representation of their brand. SO BEWARE.

Date of experience: November 01, 2024

Please do not buy anything from Hyper. I own a "HyperDrive Dual 4K HDMI 10-in-1 USB-C Hub For M1, M2, and M3 MacBooks" and it doesn't work. I wrote to CS but they suggested an unhelpful solution like restarting my Mac each time before I connect 2 monitors. My 200 dollars is gone for nothing.

Date of experience: May 12, 2024

unfortunately, most of us didn't see this site until we gave them our money. It's been 3 weeks and I haven't even got a tracking number. I'm counting it as a loss, but it's going to cost them more to screw me than to send me my order. I promise.

Date of experience: January 02, 2024

Ordered a SSD Enclosure on 22 November. Didn't hear anything for a week. Submitted a Support Ticket. After ticket issued they Created a Label with FedEx this happened on the 29th of November. Contacted them via their ticket system and got an email from James Jackson in customer support giving me the tracking number and telling me the Item Shipped, I checked FedEx tracking and the item was still listed as "Label Created". Contacted Hyper via their ticket system and received zero response. Current status of order is as of Dec4 is still "Label Created" Cost me $90 to learn the lesson that this is a SCAM Company. My own fault as I didn't research the company before spending my $$. Stay Far Far away from these scammers !

Date of experience: December 04, 2023

I'm regretting my decision to place an order (SH140586) with Hyper. More than a month has gone by, and my order is still incomplete. No cable, no invoice, and worst of all, no communication despite my multiple attempts through their ticket system (#299349).

This isn't just poor customer service; it feels like a complete rip-off. The utter lack of communication and resolution is absurd and unacceptable in today's digital age. I'm left with operational and financial delays, and no way to rectify the situation.

If you're considering Hyper for your tech needs, think again. What looked like a straightforward purchase has turned into a cautionary tale of how quickly a company can cross the line into scam territory.

It's sad how their products feel so high quality while the company itself has such low standard for everything else.

Date of experience: October 10, 2023

These guys ripped me off, ordered a battery pack that turned out to be faulty on a recall.
Instead of replacing it, they issused me a credit gift card, turns out the the the price of the battery pack has a massive increase, and also shipping cost of $90 is as much as the battery pack. Fought with their support team for months and got no where.

Be sure to do a chargeback on them

Date of experience: January 01, 2023

They haven't been great with helping me with problems, I always have to search for things myself. Worst of all they give cop-out excuses in September of 2023 that it "will take longer than usual, and up to a week for them to respond DUE TO COVID" .. At this point in the game, its obvious when companies use cop-out excuses. Do better hyperdrive!

Date of experience: September 13, 2023

Very bad service.
Bought a battery pack which they recalled because of fire hazard. Received a $150 voucher to use on the website. Replacing battery pack costs $249 + $ 30 transport + $ 60 VAT and importtaxes.
Don't ever buy a thing here.

Date of experience: August 02, 2023

The USB ports failed, and the customer support isn't making any effort to resolve the issue.

Date of experience: July 14, 2023

HYPER previously sold a battery pack on Kickstarter that it recently recalled due to being a fire hazard. Despite being a safety recall, they only offered store credit for the product rather than a full refund, which is infuriating on its own, but in addition to that, they don't have any equivalent battery packs available to buy at the same price, meaning a customer would need to spend even more money to get a similar product. They also didn't even provide a store credit for the full value, as they only sent me $149, but their own documents show I paid $159.

They claimed that the lack of communication throughout the recall process was due to their hiring a third party to handle it, but this doesn't absolve them of their responsibilities, and for several months, I received minimal or no communication about my returned item or my expected refund.

In general, this company is extremely untrustworthy, and given their current safety track record, I wouldn't buy from them again and risk another (botched) recall.

Date of experience: February 01, 2023

I ordered two USB-C 100w Battery chargers from their kickstarter many years ago. When they (eventually) arrived they were ‘fine’ although not as sleek or classy looking as the kickstarter promised.

This year I received emails from hyper shop telling me to stop using these items immediately as they are a FIRE HAZARD and should be disposed off immediately. They did not explain how to do this or that it would cost me money.

Their only compensation was to offer a voucher to the value i paid for their kickstarters which could only be used on their website. Not sure if its legal to not bother refunding someone with an offer of real money but whatever, I decided to order a replacement.

They no longer offer the exact model I ordered (no surprise if they EXPLODE I guess) but the current model is well over $250 USD with $30USD shipping, and I only have a $200 USD voucher.

So I paid the difference and shipping to a total of £60 GBP to get a replacement from them and then they UNBELIEVABLY state the value of the order on the shipping at $250USD (paid less than $50usd remember) AND use FEDEX who ‘always’ enforce tax and ask for another £58 GBP($75USD) due on the full amount!!!!

So I just paid well over half the price of my original product to replace my original product from the company that sold me that product and then told me to stop using it because it is a fire hazard. What a joke. Hyper juice, if you sell faulty products, you should refund in cash or replace like-for-like, anything else is dishonourable, disingenuous, and reprehensible - and quite possibly illegal in the UK. Will be looking into that.

Date of experience: June 27, 2023

I ordered two items from Japan. Purchasing from this shop was never pleasant. Here's why.

- It took me about 2 months to finally receive the order confirmation email after placing the order.
- Poor customer communication. They took 2 weeks to finally email me back.
- Each item has been shipped separately.
- Each item had mixed up tracking number.
- I only received one, and the other never reached me. No idea if it's carrier's fault or theirs, but either way I couldn't trust them.
- The item is tiny but packed in way too large box. Maybe it was 100 times bigger.

I'm still dealing with them to get what I paid for, but they seem not want to be held accountable.
Unless you have no choice, waste no time for this shop.

Date of experience: May 19, 2023

Made purchase March 30. Said they got my order but no information after repeated requests. The phone number listed is always busy. Said would email when sent. last order was sent right away.

Will contact my credit card company to get refund. Don't order from this company. Now April 17 still no response but they are looking into it and may take one week to get back to me.

They are still advertising the product for sale

Date of experience: April 18, 2023

Do not shop here. No response to emails. Paid for necklaces using PayPal and never gor a receipt or received my items. Not way to submit a ticket without an order number. No way to dispute because they force you to send $ via friends and family which I did not catch my bad. Terrible!!!!!!!

Date of experience: April 07, 2023

Got a voucher to for a recall battery pack. after the check out and payment. I was prompted to pay for shipping which is 93USD. the gift card for the replacement is 169dollar. and because i top up a cable. i paid 10dollar for nothing. The recall is totally a scam.

Date of experience: February 26, 2023

Non existent customer service. Was sent a faulty battery pack which they later issued a recall for.
All I was given was a measley gift card and no option for product replacement or repair.

No one gets back to you and you just get ignored.

Date of experience: November 16, 2022

Support was unhelpful when Fedex lost the packet for 2 weeks and a half. When I finally managed to get it sorted, I got my charger only to realise Hyper had shipped a european AC power cord instead of the expected North American one.

Date of experience: December 28, 2022