IKEA Reviews 50

Never delivered my order but sent a delivery confirmation.

Called numerous times, for two days. No answer, No call backs. No response to email/ delivery feedback survey.

Website chat, redirects to auto-messages with IKEA Business team phone number.

Website Autoblocked my review, which was my attempt to be contacted.

Bank can't start a dispute for 15 business days.

How do you just not delivery furniture.. and claim it was.

Date of experience: December 05, 2024

A few months ago, I purchased the Vangsta table, which consists of two boxes. However, about a month ago, after moving into a new apartment and starting to unpack and assemble my belongings, I discovered that I only have box 1—the tabletop—but box 2 is missing.

I reached out to the Ikea Richmond and Ikea Coquitlam locations for assistance. At the Richmond location, I was told that they do not have the replacement parts in stock and was advised to visit the Coquitlam store. However, when I went to the Coquitlam location, they informed me that it had been more than three months since the purchase, I just came three days late, so they could not help.

Additionally, I contacted the online customer service center for assistance, but after spending over half an hour communicating with them, I was directed back to the store. At the store, I was told to contact the online support center again, and eventually, I was advised to call customer support by phone. It feels like I am being sent in circles.

I have spent money on this table and would really like to be able to use it. I asked if it was possible to purchase box 2 separately or obtain the missing parts, but I was told that currently, no such option is available. The only suggestion given was to periodically check the clearance section for the table. They also mentioned that I could simply buy a new table if this option didn’t work for me.

However, I have already purchased this table, and it seems like the money has gone to waste. Ikea 365 seems like a typo. It is Ikea 14. And at the end we figure out that legs part numbers that i get from the store is just means nothing. Just useless numbers . IKEA just playing with me.

Date of experience: November 30, 2024

Tried multiple times to get a competent kitchen planning session. I got an appointment with a "planner" who I had a difficult time communicating with (English as a second language) and who left me with a poorly designed kitchen (gaps between cabinets, no hood for the stove...). I made multiple attempts to schedule another, and it was one screw-up after another: given the incorrect time, no planner showing up at appointment, etc. The last attempt, they scheduled me an appointment but didn't send me the link. When I called 45 minutes ahead of the appointment to get the link, they told me that they couldn't send me the link and they couldn't get me in touch with the planner.
If this is how they handle the planning, I hate to think what kinds of problems I would see down the line with actually building my kitchen. No thanks, there are other options-- I'm going elsewhere to build my kitchen.

Date of experience: October 31, 2024

Where to start. Order placed on 08/25. After numerous hours on the phone we are on the 5th version of the order. Still has not been delivered. There is no senior management to deal with. Customer service staff are left to try and explain the incompetence. Constantly requested to review quality of service without improvement. Very frustrated...

Date of experience: September 11, 2024

Entire experience with online shopping from IKEA has been extremely disappointing and frustrating, reflecting a serious lack of respect for customers' time and money. Based on my experience, I would advise against relying on chat for delivery issues—it's better to call IKEA directly. Despite the repeated promises and reassurances that my delivery was on its way, I waited, and no one showed up. I don’t understand how such promises can be made without any certainty.
We purchased furniture from IKEA online. Unfortunately, the delivery did not arrive at the designated time, and we were not informed of any cancellation or delay. I reached out via chat and was told that the delivery was not completed, and there was no prior notification. I don’t believe it’s the customer’s responsibility to track down their order.

The representative in chat rescheduled the delivery, but again, no one showed up. This happened two more times, and despite the repeated inconvenience, no one apologized. I had to reach out via chat two more times, and each time, I was given assurances and a new delivery time, but nothing happened.

Date of experience: September 05, 2024

This review is mostly for the online purchases. I have mostly had good experiences in the store.

I put in an online order for the first time which was expected to be delivered on Aug 30 2024 between 9 am and 9pm. They also stated you will be contacted when they start picking the order but that never happened. When the 9 pm deadline had passed I logged in to see what was going on. It appears that they had not started picking the order until 7 pm on Aug 30. It is now Sept 4th and the parcel is finally scheduled to be delivered today. Due to the extended delay I was forced to buy some of the items elsewhere.

From now on I will be doing in store purchases. Sure they move items around all the time making them hard to find but its still far faster than ordering online.

Date of experience: September 04, 2024

Ikea never has stock! It is so frustrating to try to buy what you want.

Date of experience: August 28, 2024

Bought child's dresser from Ikea and clicked link for their installer Taskrabbit. Item installed and functioned for a while. After their 30 day limit for installation complaints the dresser drawers did not open properly. Upon removal of drawers it appears Taskrabbit's installation was negligent. Both Taskrabbit and Ikea take no responsibility for their own negligence after 30 days even though defect was not noticed within that period

Date of experience: August 15, 2024

Do not try to return anything unless you have a couple of days to wait. Very slow service very poor procedures

Date of experience: August 19, 2024

My wife and I bought a new bed w/ a new mattress when we got married 10 years ago, we noticed now a bulge on one side of the mattress, so we called IKEA’a customer service, they sent us to the department that takes care of warranties. After giving them all they asked for and also finally finding the original receipt, they came back saying that it wasn’t covered because they found a small stain of which had nothing to do with the bulge on the side of the mattress. We don’t have any kids and we never spilled any water on the mattress at all. We were both very disappointed about this and apparently the mattress has 25 year warranty

Date of experience: July 27, 2024

I had a 13 month old table that screws were falling out of. After numerous back and forths with IKEA, way more than i should have had to have, the net result was this - i was asking for 6 screws..here was the net result of their answer. "If you want screws that you installed, no problem, we will send them right over. If you want the screws that we installed (which were the ones falling out), you are one month too late for our warranty so you are on your own." Seriously....i had 3 different customer service people tell me that.....FK you Ikea.

Date of experience: July 07, 2024

My experience was an excellent one thanks to the hard work of the hard work of one your employee in Burlington named Leanne. She was truly professional,
she help with my problem with an excellent result in my favour. Leanne was kind, considerate and worked swiftly on my problem. It made me buy more of your product due to her performance

Date of experience: May 10, 2024

Unbelievable
I'm waiting for one and half for return a small piece
FOR WHAT 😳
OUR TIME ARE VALUABLE

Date of experience: May 09, 2024

Last Sunday I took the time to purchase bathroom furniture and kitchen cabinetry. The IKEA hostess pulled a dirty sheet from the desk to show the bathroom section on the other side of the building. No floor plan. Once there, it was under Reno. Made it up to cafeteria to rethink and no signage where to leave the tray. Cheesecake not on a plate. The “kitchen section� is two furnished kitchens with chairs of 25 sf. Two. Nothing about various styles or sizes. Next, no candles in sight at ground floor register area anywhere. Food store next: two items and the register to be used is the French fries deli, the register to the left. Endless running, and asking, like where is ‘as is section’ (was directed there), trying to get there reasonably. All for nothing. Experienc: not worthwhile.
Felt like a store going out of business. IKEA is a myth from the past.

Date of experience: March 03, 2024

Bad. Just bad. They shipped plates with the whole batch of my order in a big parcel. Obviously it arrived shattered in pieces and I cut myself. No bubble wrap, no separate box. Doesn't take a genius to know how to ship that separately and safely. Besides, the box didn't have any fragile not this side up mention.
Now for the best part, they won't refund because the case is handled by their safety team. Except that mysterious team has never called me and they told me I should expect a call.. at an unknown date and time. People have other things to do than waiting from IKEA to call! When asking for a direct number, a refund, or escalating to a supervisor, my request got denied and they sent the same template all over.
Edit: Feb 26, finally got a call today. Wasted 10 minutes of my time with stupid questions, when asked her name and employee number she replied super fast on purpose. Had to repeat 3 times to finally get it. Lied to me that they attempted 3 times to reach me yet 0 voicemail not entry in the call log. Now gotta wait another call for resolution and eventually a refund.

Date of experience: February 07, 2024

I had a grey table top a while back that was really good! I got another one but white, but the coating is SO THIN that it's already chipping!!!! It's the LAGKAPTEN / ADILS. I use it to pack orders for my small business, what I pack is soft. I've only had it a few months. Super dissapointed.

Date of experience: October 19, 2023

Just tried a first time online order with IKEA. What a nightmare and garbage system. Ended up failing to process my order twice and the system doesn't save shipping and billing info in the session so I had to type it all in again. Not going to waste my time a third time. So my first time $2K order is not happening, I'll take my business elsewhere and never deal with IKEA.

Date of experience: February 12, 2024

To be frank, I’ve had some really really bad experiences with IKEA Etobicoke. However, today was not one of them. After logging in to the customer service portal, I walked over to the pick up counter to see where I should present my issue. An employee listened to my issue and took ownership to see who could assist me(he didn’t have a tag on or I would definitely have mentioned him).

The employee found someone in the back who could assist me with an ill-fitting shelf. He found a chap named Abbas and I explained the issue. Abbas took the shelf, went into the back and within 2 minutes had my problem solved. Abbas was courteous and humble in fixing my assembly issue. And when he handed it to me, a nearby customer service associate asked if I needed a cart not knowing if I had one or not.

The biggest compliment I can levy is that all three employees I interacted with today were amazing - very courteous and helpful. I don’t see across the board teamwork like this in many businesses. Abbas and his two colleagues were simply the best!

Date of experience: February 04, 2024

I had a gift card from my daughter for 100$. It was unopened and the back was not scratched off. The balance the first time I used it was 0$! Customer service representative said that they had a file open on this happening (I'm guessing in store theft?) but then her boss came out and said too bad! It shows that it was used on a date that we were not even in town! So beware of buying gift cards! Very disappointed.

Date of experience: December 27, 2023

Purchased a bed from Ikea, t arrived damaged. To be fair, we didn't open the box right away because of home renovations.
Called Ikea and asked to purchase the damaged headboard.....apparently they can't sell parts. Now we're left with a headboard with a big piece missing.

Date of experience: August 01, 2023