Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Internetnord erbjuder konkurrenskraftiga internettjänster till rätt pris och kvalitet; som du vill ha det – när du vill ha det. Vi har from 2024 bytt namn från Internetbolaget till Internetnord då vi växer och även finns i andra länder.
Lings väg 2, 169 70, Solna, Sweden
I needed Internet for an unusual period of time and was given excellent support by Oualid. Very pleasant and good communication as well as flexible support. Many thanks for that!
Date of experience: June 15, 2024
Reply from Internetnord
Hi Martin,
Thank you for your kind words!
Should you require any further assistance in the future, please don't hesitate to reach out.
Many thanks again for your appreciation.
Best regards,
Oualid at Customer service
Certainly! Here’s a refined version:
---
I have been a customer for some time and have never encountered any issues with connection or downtime. Their support team is exemplary in explaining and providing assistance. I especially want to thank Qualid for the great call and the help he provided!
Date of experience: July 04, 2024
Reply from Internetnord
Hi Emil,
Thank you so much for your kind words! It was my pleasure to assist you. I'm glad to hear you had a great experience.
If you need any further help, please don't hesitate to reach out.
Best regards,
Oualid at Customer service
This company genuinely care about their customers. Their customer service is knowledgeable, helpful and pragmatic. A special thanks to Oualid for their outstanding service.
Date of experience: July 04, 2024
Reply from Internetnord
Hi Johan.
Thank you for taking the time to share your experience and leave a review.
It makes not only me but also us as a company delighted to hear about you experience with us.
We always aim to provide our customers with the best possible service in the future to come for further improvement.
Thank you for recognizing the work I do today which helps me to further improve with my job role.
If you have any further questions please do not hesitate to reach out and we will assist you in the best possible way.
Best regards,
Oualid from Customer Service
I've been helped by Oualid twice in the last few months and he has been incredibly professional, quick and ready to go over and beyond what is expected of him. I had invoice and equipment questions and he resolved both issues with kindness and competence. I am very happy with his service.
Date of experience: June 11, 2024
Reply from Internetnord
Hi Karin,
Thank you so much for your kind words!
I'm glad to hear that I could assist you effectively with your invoice and equipment questions. If you need any further help in the future, please don't hesitate to reach out.
Have a great day!
Best regards,
Oualid
my xbox is having some connection issues and i called internetnord.se to see if they can help me, while the problem persisted the man on the other end who tried to help me did his best (Oualid)
He was knowledgable about what was happening and tried all to help with all the solutions he could think of and even checked with his colleauges in a different department to see if anything was wrong on the routers end.
while we didnt solve the problem as even xbox support said this was weird Oualid tried his very best and i am very pleased that he atleast gave it his all,
good customer service
Date of experience: June 04, 2024
Reply from Internetnord
Hello Elder!
Your kind review regarding the support you received really made my day, thank you so much!
I always strive to solve any issues that arise in the best possible way for our customers and to troubleshoot all areas to get it fixed.
I hope the problem with your Xbox is resolved soon, and please don't hesitate to contact me if you need anything in the future!
Best regards,
Oualid from Customer Service
Date of experience: May 14, 2024
Reply from Internetnord
Hello Suman!
We're glad to hear that you found our customer service to be quick and efficient.
We always strive to provide a service that is both fast and satisfactory for our customers.
If there's anything else we can assist you with or if you have any questions, please feel free to reach out to us again.
Kind regards,
Emma from Customer Service
Quilid helped me in a professional way when I switched Internet provider to Internetnord.
Date of experience: May 02, 2024
Reply from Internetnord
Hello dear customer!
We're thrilled to hear that Oualid provided you with professional assistance during your transition to Internetnord.
Our team takes pride in delivering exceptional service to our customers.
If you have any further questions or need assistance, please don't hesitate to contact us. We're here to help!
Best regards,
Zeki from customer service
I switched internet provider to Internetnord and was first given a private IP address. I run my own webserver, SSH server and VPN, so I need an IP address that is reachable from the outside web. After I talked to customer support and they changed the configuration, I had no connectivity at all.
Oualid was knowledgable, professional, and understanding. He promised to check and call me back before lunch, which he did. The problem was with the fiber owner and not with Internetnord, but Oualid made me feel like a valuable customer all the way until the issue was resolved.
Date of experience: April 29, 2024
Reply from Internetnord
Hello Bendik!
Thank you so much for your kind review regarding the support you received from me, it truly delights me!
I am grateful for your understanding and patience while we worked to resolve the issue.
If there's anything else I can assist you with or if you have any further questions, please don't hesitate to reach out to me directly.
Thank you again for your kind review and for choosing Internetnord.
Best regards,
Oualid at customer Service
Date of experience: April 02, 2024
Reply from Internetnord
Hello Ketto!
Thank you so much for your review regarding the support you received from me. I'm glad to hear that you're satisfied with my handling of your inquiry.
You can always reach out to me if there's anything else you need assistance with!
Best regards,
Zeki from customer service
Was in que first, took forever and then I got hanged up on. Called a second time and asked to be called back. That went fairly quickly and once they called it was sorted in minutes.
Date of experience: March 16, 2024
Reply from Internetnord
Hello dear customer!
I apologize for the inconvenience you experienced during your initial call.
It's definitely frustrating to wait in a queue for a long time only to get disconnected.
I'm glad to hear that your second call went smoother and that we were able to assist you quickly once you were connected.
If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help!
With kind regards,
Ilshat at customer service
Date of experience: February 05, 2024
Reply from Internetnord
Hello Kristian!
Thank you so much for taking the time to leave us a positive review!
We appreciate it, and we're delighted that we could assist you smoothly with your matter.
We're always here for you if there's anything else you need help with in the future!
Best regards,
Zeki from customer service
Reply from Internetnord
Hej Morten!
Thank you so much for your positive feedback!
We're thrilled to hear that you found our support fast and easy.
If you have any more questions or if there's anything else we can assist you with, feel free to let us know.
We're here to help!
Best regards,
Ali from customer service
Hi,
- got help with my problem at once
- very professional and helpful support
Thanks for the help!
/Mike
Date of experience: January 16, 2024
Reply from Internetnord
Hello Mike!
Thank you so much for your feedback about us. It delights us that you feel satisfied with the service you received regarding the handling of your matter.
We are always here if there's anything else we can assist you with!
Best regards,
Ali from customer service
Fixed a problem someone else made. Thanks!!
Date of experience: August 28, 2023
Reply from Internetnord
Hello dear customer,
Thank you very much for taking your time and leaving a positive review about us here.
Best regards,
Ali
have had this internet for around a year or two now, sometimes the internet is very reliable and pretty good and other times it's almost unusable, it's pretty overpriced and i'm not the only one experiencing these kind of problems with internetbolaget
Date of experience: January 28, 2021
Reply from Internetnord
Hi! That does not sound OK at all! Have you reported this to our support? If not - please do so we can fix this problem once and for all.
Best regards
Internetbolaget
The most stupid and slowest net which you ever can get.
Date of experience: September 23, 2019
Reply from Internetnord
Hi Sara,
I am sorry to hear this - would you mind elaborate more on what you mean? We do not have any bottlenecks in our network, so the should not be any issues with speed.
Have you contacted our support?
Best regards
Mathias
mathias@internetbolaget.nu
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people write reviews about real companies.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
