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Took longer than id have liked to order the parts in (a whole extra week), however, absolutely delighted with the technician who gave me a call in the morning & arrived exactly on time. Repair took exactly how long he said it would and my phone has been repaired with authentic Samsung components. If anything, it performs better because of the new battery.
Brilliant experience.
Booked in and come a couple of days later, plenty of notification when they are coming time and date etc. Tech called me 20 minutes before arrival letting me know he was on his way.
Everything was all fixed within a hour.
Brilliant service would most definitely use these again
Try some another company
These people are big liars and frauds, they all know how to make the customer angry and that too in such a way that the customer thinks it is our fault.
And whenever we purchase the insurance with this frauds company they never told us anything even they never send as any email wich one show us TEAM AND CONDITION
This is best repaire service even better than Korea samsung service.. They keep promised date and its progress. Also communication was very easy and comfortable. Can I give them 10 stars not only 5 star???
No1 service provided in EU!!!!!
Thanks from my heart.
Written by the company
When your tech goes wrong, Likewize makes it right.
Likewize offers the most comprehensive protection against any technology disruption. Whether a device is lost, stolen, damaged, malfunctioning, in need of an upgrade or the user does not know how to do something, Likewize provides the solution.
We are trusted by the world’s biggest brands, telcos, and banks, to look after approximately 1 billion of their customers. As the world's largest premium technical support provider, we operate in over 30 countries and resolve 250 million problems each year across insurance, warranty, repairs, trade-ins, recycling, and premium tech support.
United Kingdom
Very good service from start to finish, highly recommended. Great company to deal with
Date of experience: January 19, 2025
Took longer than id have liked to order the parts in (a whole extra week), however, absolutely delighted with the technician who gave me a call in the morning & arrived exactly on time. Repair took exactly how long he said it would and my phone has been repaired with authentic Samsung components. If anything, it performs better because of the new battery.
Date of experience: January 17, 2025
They are giving fast service. I am happy to recommend them.
Date of experience: January 14, 2025
Worse warranty company I've ever dealt with. They sent me a phone that was either lost or stolen from a corporation. Refused to send me a replacement. Had to take it to a repair shop where they said it's a device issue that they cannot remove. Then they finally sent me a replacement after 2 weeks 4 hrs on the phone and driving back and forth to a repair shop.
Date of experience: January 18, 2025
The engineer Daniel arrived early, he was very polite and knowledgeable.
The fixed phone is like new.
Thank you
Date of experience: January 16, 2025
Try some another company
These people are big liars and frauds, they all know how to make the customer angry and that too in such a way that the customer thinks it is our fault.
And whenever we purchase the insurance with this frauds company they never told us anything even they never send as any email wich one show us TEAM AND CONDITION
Date of experience: January 14, 2025
I am very frustrated with LikeWise Insurance. They ask for far too many different documents, and each time you submit them, it takes 2–3 days for them to reply, only to inform you that you’re still missing something. This back-and-forth is unnecessarily time-consuming and feels like a tactic to delay or avoid fulfilling claims.
I will definitely switch to a more decent and reliable mobile insurance company, even if it comes at a higher cost. LikeWise seems more focused on minimizing payouts than helping their customers. I would not recommend them to anyone looking for hassle-free insurance.
Date of experience: January 11, 2025
Brilliant repair service great communication my phone was repaired in an hour very happy with the service
Date of experience: December 31, 2024
Reply from likewize.com
Thank you for using NatWest Insurance. We are pleased that you are very happy with the service we have provided, Margaret.
Kind regards,
Anne-Marie.
When I broke my phone, after several failed deliveries Likewize sent me a replacement phone. This was found to fail security standards, and hence could not be used for contactless payments. The phone had been rooted or was running uncertified software.
Once I told them this, they promised to send a perfect phone the next day. It would be double checked.
The phone did not arrive as DPD did not turn up. Likewize promised it would arrive the following day.
DPD did not turn up again and returned the phone to Likewize.
Another phone was then sent and this time, miraculously, DPD managed to deliver.
And the second phone also fails to meet security requirements.
I really have to question
a) where they are getting these phones from, and
b) whether they carry out even the most basic of checks on the phones they supply
c) whether they care at all about the dreadful service they offer.
I have now spent five days waiting in for deliveries of two separate phones neither of which are running the correct Android software.
This service is a total disgrace.
UPDATE:
I have to question whether anyone from Likewize tried to contact me. The call log on my phone shows no record of this. Given the other issues with the phone this may be a phone problem, but other calls received have been logged correctly.
I have now had an email from Likewize suggesting I need to do a factory reset on the phone and check that the software is up to date. I have already done both of these things, and Google Pay/Google Wallet still show the phone as being rooted or running uncertified software. I am not prepared to waste any more time with this.
Date of experience: January 16, 2025
Reply from likewize.com
We are so sorry to hear of the continued shortfall in service that you have experienced, Sandy.
One of our Team Managers did attempt to contact you on the 15th and we will ask that you are contacted again in regard to the ongoing issues you have encountered and to add any further aspects to your open complaint.
All devices are supposed to pass stringent testing before being sent out to our customers and again, we can only apologise that your devices have not been of the standard we would expect for our customers.
Kind regards,
Anne-Marie.
These people are worse than Allstate insurance. They will find every reason and any reason to deny your claim so don’t pay nine dollars a month and then end up getting declined after three years don’t do it.
Date of experience: January 16, 2025
Reply from likewize.com
We are sorry to hear of your dissatisfaction, Jack. We have passed your review to the relevant team and they will respond to your review shortly.
Kind regards,
Anne-Marie.
3 days is an awful long time to review a 'proof of purchase' when you are without a phone and no information provided as to wether if my claim is accepted, what happens as I could already be ordering a new phone and be contactable.
Date of experience: January 16, 2025
Reply from likewize.com
We are sorry to hear that you have been waiting for your proof of purchase to be reviewed for three days, Carine. We understand your frustration. We have passed your claim number to one of the team managers to process, you will be contacted via email this morning with an update.
Kind regards,
Anne-Marie.
Brilliant experience.
Booked in and come a couple of days later, plenty of notification when they are coming time and date etc. Tech called me 20 minutes before arrival letting me know he was on his way.
Everything was all fixed within a hour.
Brilliant service would most definitely use these again
Date of experience: January 16, 2025
Reply from likewize.com
Thank you for using NatWest Insurance. We are delighted that the service you received was brilliant, Declan. We appreciate your feedback.
Kind regards,
Anne-Marie.
This is best repaire service even better than Korea samsung service.. They keep promised date and its progress. Also communication was very easy and comfortable. Can I give them 10 stars not only 5 star???
No1 service provided in EU!!!!!
Thanks from my heart.
Date of experience: January 16, 2025
Reply from likewize.com
Thank you for your review, we are delighted that you found our repair service to be the best.
Kind regards,
Anne-Marie.
Reply from likewize.com
Thank you for using NatWest Insurance. We appreciate your review, Zoe.
Kind regards,
Anne-Marie.
Could get an appointment quickly and easily, regular updates on the visit date and time. Van arrived at time specified and did a great job repairing the screen of my phone. Friendly efficient service
Date of experience: January 14, 2025
Reply from likewize.com
Thank you for using NatWest Insurance. We are pleased that the service we provided to you was friendly and efficient.
Kind regards,
Anne-Marie.
Reply from likewize.com
Thank you for your review, Rene. We are pleased that the service we provided to you was great.
Kind regards,
Anne-Marie.
Quick booking of the appointment. Kept informed of time they were coming and a call just before they arrived. Pleasant and prompt and informative and unobtrusive. Mobile like new
Date of experience: January 14, 2025
Reply from likewize.com
Thank you for using NatWest Insurance. We are delighted that the service we provided to you was first-class and we will pass your praise on to the team.
Kind regards,
Anne-Marie.
Tough to book an appointment online... but very good customer service chat.
Quick and professional fixing of my mobile phone.
Date of experience: January 15, 2025
Reply from likewize.com
Thank you for your review, Pat. We are sorry to hear that the online booking process was difficult, and we will report this to the business. We are pleased that the customer service you received and the repair service provided were very good.
Kind regards,
Anne-Marie.
Clear communication, prompt and efficient service. Before arriving I received text message notifications confirming the date and time of my repair. On arrival, the engineer clearly explained what was involved and how to place my phone in maintenance mode.
The phone was repaired and tested in less than an hour and handed back to me. Very happy with the service.
Date of experience: January 15, 2025
Reply from likewize.com
Thank you for using NatWest Insurance. We are pleased that you are very happy with the service we provided to you, Jesse.
Kind regards,
Anne-Marie.
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