Dear Amy,
Thank you for sharing your feedback. We are deeply sorry to hear that your experience did not meet your expectations. We are committed to professionalism and transparency, and we take your concerns seriously.
We have thoroughly investigated the situation and would like to clarify the following:
Our representative informed you prior to the chat that the meeting would be with our production head, Jay, to ensure you received the most detailed and relevant insights. We regret any misunderstanding regarding Natalia's participation, and we apologize if this was not clearly communicated.
During the meeting, we discussed providing you with a custom dashboard built on Laravel—a highly secure and scalable solution. Both you and your boss expressed agreement and interest in this approach. To ensure your satisfaction and to demonstrate our capabilities, we sent a custom homepage design for your convenience, without requiring any upfront payment. This was a gesture of goodwill to build trust and showcase our commitment to delivering quality work tailored to your needs.
Given these efforts, we are disheartened to see your review and the suggestion that our business is not right. We understand your concerns and respect your right to express dissatisfaction, but we stand by the integrity and quality of the services we offered.
We remain committed to resolving any lingering concerns and would appreciate the opportunity to discuss this matter further. Please feel free to contact us directly at support@logoorweb.com. Our goal is to ensure you have a positive experience with us, and we are eager to make things right.
Sincerely,
Team Logo Or web