Good quality clothes but not worth the asking price. Only on sale its ok. Also mind that they charge postage and fee for returns. So imagine trying to do an exchange. £5 return and another for the new postage. On top of the original postage.
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Purchased two items for my son for Christmas. Order arrived quickly and well packaged. Would definitely buy from Mauvais again.
It took a little bit longer than average to be delivered but worth the wait and every penny.
I ordered 3 trousers from Muavais, they all where a bit too big so I sent back for an exchange, but have not received the exchange package despite receiving an email saying its been delivered! I've not received anything and when i contacted Muavais about this they said they need to do a 30 day investigation, it's been way more than 30 days and now they are ignoring all my emails and not responding at all regarding the missing package that I have not got! Really unhappy and I just want my refund at this point!
If anyone can help my order number is 288159
Update: issue wasn't resolved, and was sent a replacement package but the items do not fit and they are not letting me exchange or send them back so now I've got 3 trousers that are just going to waste as they do not fit
Company details
About MAUVAIS
Written by the company
Discover the latest fashion and trends in Menswear and Womenswear at MAUVAIS. Shop this season's collection of t-shirts, trousers, check trousers, joggers, denim jackets, jeans & more.
Contact info
Unit 6 Manor Mews, PE27 5UW, Cambs, United Kingdom
- support@mauvais.co.uk
- mauvais.co.uk
Good quality clothes but not worth the…
Good quality clothes but not worth the asking price. Only on sale its ok. Also mind that they charge postage and fee for returns. So imagine trying to do an exchange. £5 return and another for the new postage. On top of the original postage.
Date of experience: November 29, 2024
Reply from MAUVAIS
Thanks for your feedback. While we do need to account for carrier costs in shipping and returns, we always looking for ways to improve and provide the best value possible. Your comments are really helpful, and we’ll share them with our team.
The MAUVAIS Team
Verified
Very pleased
Purchased two items for my son for Christmas. Order arrived quickly and well packaged. Would definitely buy from Mauvais again.
Date of experience: November 20, 2024
Reply from MAUVAIS
Thanks so much for your feedback! We're glad your order arrived quickly and you’re happy with it. We can't wait to see what you pick up next😊
The MAUVAIS Team
Top Quality
It took a little bit longer than average to be delivered but worth the wait and every penny.
Date of experience: December 13, 2024
Reply from MAUVAIS
Hey,
Thank you for your feedback! We’re so glad to hear you’re happy with your order, and we appreciate your understanding about the delivery time.
The MAUVAIS Team
Charged £11.10 for Taxes and Shipping…
Charged £11.10 for Taxes and Shipping and £5.00 if you want to return. Be careful when ordering it could cost more than you thought.
Date of experience: December 04, 2024
Reply from MAUVAIS
Hey Sue,
Thank you for bringing this to our attention. Please could you send us an email on support@mauvais.co.uk so we can look into this issue.
Kind regards,
The MAUVAIS Team
£5 to return items is an absolute joke
£5 to return items is an absolute joke.
Returns are usually free and don’t mind a few quid charge now and again but £5 is just ridiculous
Date of experience: December 03, 2024
Reply from MAUVAIS
Hey George,
We understand your frustration, but we take into consideration, return costs can vary based on factors like shipping and handling. While some returns are cheaper a £5 charge might reflect these operational costs.
We appreciate your understand here. Please let us know if there's anything else we can help out with.
Kind regards,
The MAUVAIS team
Terrible Service!
I ordered 3 trousers from Muavais, they all where a bit too big so I sent back for an exchange, but have not received the exchange package despite receiving an email saying its been delivered! I've not received anything and when i contacted Muavais about this they said they need to do a 30 day investigation, it's been way more than 30 days and now they are ignoring all my emails and not responding at all regarding the missing package that I have not got! Really unhappy and I just want my refund at this point!
If anyone can help my order number is 288159
Update: issue wasn't resolved, and was sent a replacement package but the items do not fit and they are not letting me exchange or send them back so now I've got 3 trousers that are just going to waste as they do not fit
Date of experience: November 28, 2024
Reply from MAUVAIS
Hey Cal, we’re very sorry for the inconvenience you've encountered with your exchange order.
We want to assure you that a member of our customer service team has been in touch and is handling your case with urgency. A replacement order has already been dispatched, as requested, and this should be delivered to you shortly.
Please don’t hesitate to reach out if you have any further questions or concerns - we’re here to help!
Thank you for your patience and understanding.
The MAUVAIS team
Would give zero stars if possible.
Would give zero stars if possible.
I ordered my son some shorts which were awful when they arrived.
The material was thick and hard and uncomfortable, nothing like the picture.
It cost me 5.00 to return them and they then also took another 5.00 for the price of delivering them from the refund.
I am now 10.00 out of pocket . I am not in the habit of returning items but these shorts were awful.
Il never order from this site again.
Please be aware of this when you order anything, had I of known I would not have used this site.
Date of experience: November 01, 2024
Reply from MAUVAIS
Hey Tracey,
We sincerely apologise for the inconvenience you have experienced with your order.
Please get in touch with our customer service team at support@mauvais.co.uk quoting 'TP0411' so we can investigate further as to what has happened here.
Again, we're very sorry for any frustration caused.
Kind regards,
The MAUVAIS team
Customer service for this company is…
Customer service for this company is awful. I ordered in August and my order was apparently delivered but the photo was a back gate - I live in a maisonette so don’t have a back gate and this is 100% clear on google maps.
I raised this with them and they told me I’d need to wait 30 days for them to raise a claim with the courier.
It’s been well over 30 days and I’ve not heard from them at all - I’ve had to reach out to them to get any update and all I’ve been told is that they’ve not heard anything from the courier but are chasing it up.
It’s been over a month, Ive not got the product I ordered and I’m £50 out of pocket. All I want is the refund I am owed as their courier did not deliver the parcel to my house which as I’ve said is 100000% clear from the photo the courier has taken of the delivery.
For the 3rd time MAUVAIS - the photo on the delivery is a back gate? I live in a maisonette, I have one door, a front door and the photo is not my front door. Google maps will show this. Why should I have to wait for you to get an update from Royal Mail when it is clear they have not delivered the order to me?
If I don’t have the refund by the end of the day, I’ll be forced to raise a chargeback with my bank as this is becoming ridiculous.
UPDATE - 8th October
AS I EXPLAINED IN AN EMAIL TO YOU THIS MORNING - I do not want a replacement or a gift card from your company when your customer service is this bad.
You can see from google maps - even the Halton council website that I live in a flat/masionette I don’t have a back garden I don’t know how many times I have to explain that to you. The photo Royal Mail have taken is a garden gate - please do explain what proof that is that this was delivered to my address?
For the one millionth time - I do not have a garden. Royal Mail have not delivered this to me. I want my refund. If you don’t refund me by the end of the day, I’ll simply raise a chargeback with my bank because you have been no help.
Date of experience: September 03, 2024
Reply from MAUVAIS
Hey Alana,
We sincerely apologise for the inconvenience you have experienced regarding your missing order.
We have contacted Royal Mail for information concerning your claim; however, it was unfortunately rejected. They provided a photo showing proof of delivery, along with GPS coordinates confirming that the package was delivered to the specified address.
We understand your frustration in this situation. While we have exhausted all options to obtain a favourable resolution, we regret to inform you that we cannot take further action once the package leaves our warehouse. To ensure you are not left without your order, we would like to offer you the choice of resending the exact same order or issuing a gift card of equal value to your original order, allowing you to place a new order at no additional cost.
We hope you understand our policy regarding these matters, and we trust that one of these options will help to resolve the issue.
If you have any questions or concerns, please do not hesitate to reach out to us at support@mauvais.co.uk. We will be more than happy to assist you.
Kind regards,
The MAUVAIS Team
Terrible customer service
Terrible customer service. Will not answer emails
Date of experience: June 04, 2024
Returns Cost
I have to say the product was pretty good but, as it is an online shop and you can’t try it on, I’m shocked that they charge for returns!
Normally I would order 2 sizes of an item as I’m between sizes so that means I want order from them unless that changes.
Date of experience: August 07, 2024
Reply from MAUVAIS
Hey Gavin,
Thank you for your feedback and We're glad you liked the product! We understand that paying to return items can be frustrating, especially when shopping online. As a small company, we have to balance offering quality products with managing costs like carrier fees. We're always looking for ways to improve, and your input is important to us.
If there's anything else we can help out with please don't hesitate to email us at support@mauvais.co.uk
Kind regards,
The MAUVAIS team
Where actually is my order?
Where actually is my order?? It says nothing since the day I ordered it on 24 July! Please update me - number is #1315
Date of experience: August 04, 2024
Reply from MAUVAIS
Hey Clare,
We're really sorry to hear this. We're having trouble finding an order with this number in our system. Could you please email us at support@mauvais.co.uk so we can look into this further for you?
We'll keep an eye out for your email.
Kind regards,
I am going Wednesday to vacation dont…
I am going Wednesday to vacation dont order i am still waiting for my clothes and its still not here
My order ROW5691
Date of experience: July 28, 2024
Reply from MAUVAIS
Hey Gorkem,
We are very sorry to hear about your experience.
Upon checking our system, we can see that your order was placed on the 24th of July with standard shipping, which typically takes 2-4 working days to be delivered, excluding weekends. Please expect to receive your order by the end of July. If you need the tracking number, please email us at support@mauvais.co.uk, and we will be happy to provide it.
If you have any further issues or concerns, please do not hesitate to contact us again. We are more than happy to assist you.
Kind regards,
The MAUVAIS Team
Will not receive goods or response
Ordered a couple of shirts, they were never dispatched or received. Contacted their Customer Service team, waited for 2 weeks and got no response. Left with no choice but to report to credit card company to get a refund
They'll then pop on here, pretend they care and ask for details of your order and then still not get back in touch with you
Date of experience: July 11, 2024
Reply from MAUVAIS
Hey Stuart,
Thank you for your feedback.
We're really sorry to hear this. We've sent over a request for more information about your order, so we can look into this further for you.
We'll look out for your response.
Kind regards,
The MAUVAIS Team
Bad sizing and even worse return policy
I wanted to try out the products on my own instead of believing all these negative reviews, unfortunately I agree with the other reviews now. The shorts I ordered were way too small compared to other ones I own. The return policy is even worse, the price to return is more than the price I paid for the product, which forces you to keep it.. The full product wasn't even visible in the pictures I noticed after receiving the order. The best they could do was offering a 10% discount as a pardon, which is the same discount everyone receives when applying to the newsletter. I don't recommend this shop!
Date of experience: July 15, 2024
Reply from MAUVAIS
Hey,
Thank you for your feedback. We apologise for the sizing issues with the shorts and the inconvenience with our return policy. We're continually working on improving our sizing guides and exploring ways to make international returns more affordable.
We're sorry to hear that the discount offered did not meet your expectations. Your input is valuable, and we are committed to making necessary improvements. If you need further assistance, please contact our customer service team.
Kind regards,
The MAUVAIS Team
Beware: Fraudulent Company - No Orders Delivered, No Refunds Given
Here's a review based on your request:
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I had a terrible experience with this company. They are completely fraudulent. I placed an order and never received it. Despite numerous attempts to contact them for a refund, they never responded and I never got my money back. I strongly advise against doing any business with them. Avoid at all costs!
Date of experience: April 30, 2024
Reply from MAUVAIS
Hey Sarah,
We're really sorry to hear this. Could you let us know a bit more about the issues you've had and quote 'TP1507' when you contact us so we can investigate this further.
We'll keep an eye out for your email.
Kind regards
The MAUVAIS Team
Customer service - appalling!
As you can see from below the customer ratings aren’t great. I will add to this!
I personally have been a customer for a couple of years spending 100s of pounds on Mauvias.
One problem & they have shown their true colours.
Appalling customer service, no help, no resolution and I’ve had to just say forget it.
I was sent an item which was damaged on the material…. After endless emails they still haven’t resolved this. As I say I’ve given up…. Will take my business elsewhere.
Thanks
Date of experience: July 01, 2024
Reply from MAUVAIS
Hey Sam,
We're really sorry to hear this. Could you let us know a bit more about the issues you've had and quote 'TP0807' when you contact us so we can investigate this further.
We'll keep an eye out for your email.
Kind regards
The MAUVAIS Team
Great clothes and customer service
I am so glad i found this clothing brand online. Have ordered numerous items and all of them have been stylish, good quality and a great fit.
Customer service for any questions or returns have been speedy. Only slight gripe I have is the charge for returns which I understand but would be great if this was then credited against future purchases to increase customer loyalty for example.
Date of experience: June 12, 2024
Reply from MAUVAIS
Hey Justin, thank you so much for your feedback!
We're so happy you're loving your items. We'll pass your feedback onto our team who are constantly looking for ways to improve the customer experience.
Kind regards
The MAUVAIS Team
My first time shopping with Mauvais
My first time shopping with Mauvais, disappointed, paid extra for 'next day' delivery, 2 days later still waiting.
Date of experience: June 27, 2024
Reply from MAUVAIS
Hi Susan,
Thank you for your feedback and for trying us out.
We're sorry to hear about your disappointment with the delivery.
We wanted to clarify that orders placed after our 3:30 PM Mon-Fri cut-off for same-day dispatch are sent the next business day. Your order was dispatched the following day and delivered within the Royal Mail 24-hour tracked delivery timeframe, as shown in the tracking details.
This information can be found in the delivery section of our website for future reference.
We apologize for any inconvenience this may have caused and appreciate your understanding.
Kind regards,
The MAUVAIS Team
Speedy and excellent service for me
Speedy and excellent service for me, thanks to Jack who had been dealing with me on this occasion!
Date of experience: June 22, 2024
Reply from MAUVAIS
Hey,
Thank you so much for the kind feedback!
If you need help with anything else, you know where we are.
Kind regards,
Absolutely scammed they did not deliver…
Absolutely scammed they did not deliver my package then blamed Royal Mail after doing nothing for 1 month leaving me without my money or my item, this company is a scam who only want your money and couldn’t care less about its customers
Date of experience: May 16, 2024
Reply from MAUVAIS
Hey,
We’re really sorry to hear about your experience.
When Royal Mail delivers your items, we always request photographic proof of delivery and GPS confirmation from them. If there are any issues with a delivery we always ask our couriers to carry out further investigations, which we can then use to inform us on how to proceed.
It sounds like in this instance Royal Mail informed us that along with proof of delivery, they found no issues when delivering your order.
If you’d like to discuss your order further, we’d recommend reaching back out to our Customer Support, who have been helping you with this.
Kind regards
The MAUVAIS Team
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