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Miele Italia Reviews 1,693

•
TrustScore 4 out of 5

4.1

Appliance Store

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Company details

  1. Appliance Store
  2. Appliance Parts Supplier
  3. Vacuum Cleaner Store
  4. Washer and Dryer Store

Written by the company

Da oltre 120 anni combiniamo una costante innovazione con una maestria artigianale per la produzione di elettrodomestici di qualità fatti per durare a lungo nel tempo. Dal 1899, Miele resta fedele alla promessa del suo marchio “Immer besser”. Ciò significa che ce la mettiamo tutta per essere “Immer besser” (sempre meglio) rispetto alla concorrenza nella produzione di elettrodomestici per il lavaggio, la cucina, l'aspirazione e la detergenza.

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Rated 5 out of 5 stars

Marvellous Miele

I am delighted with my multi functional oven and warming drawer. The oven makes cooking simple and a pleasure. One could even do without a hob! (I love my hob too!) However, it does require a careful read of the guide book (and free recipe book) and some practice. True, perhaps, the warmer drawer isn't a fundamental piece of kitchen equipment but it is useful to keep plates/food warm while the oven is being used for steaming/sous vide.
As far as Customer Service is concerned I cannot comment as I have never needed assistance. I would hope it is as good as their products.

Date of experience: January 21, 2025

Rated 3 out of 5 stars

could be better

The display of the various models on the website is a bit confusing.

Great customer service via chat (very quick even on a Sunday!)

For a premium brand like Miele it's ridiculous to not accept American Express for (pretty substantial) payments....

Date of experience: December 15, 2024

Rated 5 out of 5 stars
Invited

The representative was very helpful

The representative was very helpful, knowledgeable and efficient. Thank you!

Date of experience: July 01, 2024

Miele Italia logo

Reply from Miele Italia

Dear Marie,
we are happy to read your beautiful feecback and we will do our best to improve the customer experience on a daily basis.

Best regards

Miele Italia Customer Service

Rated 1 out of 5 stars

Awful customer service

Awful customer service.

Purchased a vacuum cleaner over 3 weeks ago, and it still hasn't arrived. 1st delivery I had no notification, was told DHL was going to deliver it, which was completely incorrect, so missed the delivery as I wasn't notified. After emailing Miele and getting the actual tracking details for the company, I re-booked the delivery.

Second delivery I booked a day off work to make sure I was there for the delivery, they just didn't turn up. Advice from Miele:

'Using the tracking record link I already sent you, it is tped the delivery failed without shown any explanation

In the red bottom on the top of the page, you can reschedule the delivery, we suggest to do it.

I hope this can help.'

Great help 👍

Rebooked the delivery, and now today, it hasn't arrived again. End up calling the delivery company myself, and spend about 2 hours navigating until I talk to CFO of the delivery company. Turns out Miele has put neither the number of my flat, nor my phone number on the delivery.

I have now been promised the delivery for Monday by the delivery company.

Main reason I bought an item from Miele is due to the quality of the customer service. Fair to say I feel it hasn't been remotely worth the money spent so far.

Date of experience: July 14, 2023

Miele Italia logo

Reply from Miele Italia

Dear Mr Coulson, you are absolutely right. This order has several delivery problems and has not respected the standard delivery times. Unfortunately, this was a system error (occasional and localized) and the data were not transmitted correctly to the courier. We could certainly solve the issue better and sooner. We have changed the guarantee start date in our system (17.07). You will receive an additional guarantee certificate by email, activated by us for free. We will monitor the delivery and coordinate with the courier for next week.
We renew our apologies and in few days you will be satisfied with the purchased product.

Miele Italia Customer Service

Rated 1 out of 5 stars

I ordered a tumble dryer from Miele.it…

I ordered a tumble dryer from Miele.it on 1 December and I am still waiting for it. I am not getting any joy from the website who ask how they can help - apparently tracking orders is not their job. The delivery company are not contacting me. Currently Miele.it have €1200 of my money and I have no product and apparently no way of chasing delivery of it. I have reached a dead end.

Date of experience: December 15, 2022

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