Quick and easy to get a quote, and quick and easy to take out policy. I was looking for simple and affordable, basic home contents cover and I found it with Urban Jungle.
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Making a claim with them is a massive hassle.
Claimed for a television that was damaged during a revamp of the sitting room, still not settled 2 weeks later.
Tried to send an engineer from Glasgow to Orkney (boat or plane needed)
Passed around 3 different departments, ended up cancelling my claim (and my insurance with them) and buying a 2nd hand TV.
It's almost like the make the claims process as difficult as possible to avoid having to pay out!
Honest straight forward insurance.My last company thumped up the policy a whopping 90%.Wondered why I am leaving them.To many operate like this.Once they have got you on there books then up the prices.
Really fast to give quote and purchasing my policy was so easy all done online. Straight forward and simple process
Company details
Written by the company
We make insurance that’s fair to you, your wallet, and the planet. So far, we’ve helped over 300,000 customers get better insurance and become one of the top-rated home insurance providers in the UK. We’re a certified B Corp, committed to building our business ethically and caring for our customers, team and the environment.
Urban Jungle
Written by the company
- Finally, fair home insurance.
- Discover faff-free, flexible home insurance with no hidden fees. Ever. We're a certified B Corp.
Contact info
Brixton Road 1-3, SW9 6DE, London, United Kingdom
- 0800 808 5847
- hello@myurbanjungle.com
- myurbanjungle.com
No claims yet so no opinion
All insurances companies are excellent at taking the premiums. Only when claiming do they show that they are worth. So far no claims
Date of experience: January 10, 2025
A massive hassle and then I gave up!
Making a claim with them is a massive hassle.
Claimed for a television that was damaged during a revamp of the sitting room, still not settled 2 weeks later.
Tried to send an engineer from Glasgow to Orkney (boat or plane needed)
Passed around 3 different departments, ended up cancelling my claim (and my insurance with them) and buying a 2nd hand TV.
It's almost like the make the claims process as difficult as possible to avoid having to pay out!
Date of experience: January 10, 2025
Reply from Urban Jungle
Hi Barry,
Thanks for taking the time to leave a review and I’m sorry you’re unhappy with your claims experience.
To progress any claim, the claims handlers will collect and review evidence on an individual basis about the claim event and your items and/or property. Depending on the complexity and circumstances of the claim, some claims may then require more investigation and take longer to reach a solution.
The claims handlers may also need to work with third-party contractors to resolve your claim, but they will always let you know about this, and you would always be able to get an update on your claim directly from the claims handling team.
If you have any feedback for the claims team then you can share this directly with the claims handler who worked on your claim.
Best wishes,
Jamie
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Simple insurance application process…
Simple insurance application process and great flexible prices - just how it should be!
Date of experience: January 10, 2025
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So easy and fair and reasonable prices.
So easy and fair and reasonable prices.
Date of experience: January 10, 2025
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Delighted with the ease of setting up…
Delighted with the ease of setting up Contents insurance and Direct Debit
Date of experience: January 09, 2025
It is a great way to pay for my home…
It is a great way to pay for my home insurance. Good helpful staff. No problem with the service and ihave recommend the insurance company.
Thats 24months without a problem. Mr James shaw ml42qq.
Date of experience: January 09, 2025
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The price of insurance good
The price of insurance good
Info on line very good
Nice language / manners
Date of experience: January 09, 2025
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Very straightforward process
Very straightforward process, great value cover and flexibility with policy
Date of experience: January 09, 2025
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Well priced product
Needed a cheap but recommend temporary cover for my daughter's flat.
This was easy to use and looks decent value for money.
Date of experience: January 09, 2025
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Better Payment method needed
USE PAYPAL For payments..it would be lot easier/quicker and less time consuming.
Date of experience: January 08, 2025
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My experience
Really quick and easy. Very reasonable price. Well done Urban Jungle.
Date of experience: January 08, 2025
Best of the bunch on comparison site
Straightforward process when buying the insurance. Very competitive price. Seems like an open and honest organisation.
Date of experience: January 08, 2025
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Just a really easy and straightforward…
Just a really easy and straightforward process to add in the policy.
Simple and straightforward with bells on
Date of experience: January 07, 2025
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No problem with purchase
No problem with purchase. Read reviews before buying, particularly those made by people having made claims. Fingers crossed I won't need to, but those that did seem to have gone smoothly.
Date of experience: January 07, 2025
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easy to arrange
Date of experience: January 07, 2025
Such an easy service to use
Keeps you updated.let you know when payments are due and a very easy service to use. Thank you
Date of experience: January 07, 2025
Thankfully
Thankfully, I've never needed to claim but the pricing is great and the rolling payments and no need for annual 'shopping around' just makes life easier than other insurers usually do.
Date of experience: January 07, 2025
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