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I made an order on the 20th of January. It was shipped on January 21. It is now January 28th and still not have me package. There customer service basically gave me the same information as what I can see on the tracking number. They use loomis which is a horrible company. My package was out for delivery for 2 days and now it’s status is missorted. If you want a good reputation use a reputable shipping service.
Natura Market has a great selection of plant based products so it has become a staple in my grocery shopping routine. I’ve placed multiple online orders and delivery is always super quick! I’ve had a wonderful experience every time!
Natura provides a great selection of products, many of which I can not find anywhere else (in store or online) in Canada. Fast shipping & great customer service.
Excellent variety of products. Especially for those mindful of finding products for special diets, or higher health standards. Many organic items. We love ordering from them weekly. Orders arrive quickly and their customer service is top quality of you ever have questions. You speak to a real person. Service feels very individualized. Highly recommend Natura.
Keto, Low-Carb, Paleo, Whole30 Products in Canada
Canada
I love the selection of products that you cannot get in regular grocery stores. Great prices and fast shipping. Everything is always good quality too!
Date of experience: December 30, 2024
Not recommended !
I ordered $100 worth of product from this company and a month later have still not received it. They are blaming the courier and refusing to refund my money. Now I don't need the product any more and the claim to still be chasing down the issue with THEIR delivery partner. This company get a ZERO out of 10 for customer experience ! stay clear is what I suggest !
Date of experience: December 14, 2024
NATURAMARKET HAS A WIDE VARIETY OF PRODUCTS, MANY OF WHICH ARE HARD TO FIND. THEY CATER TO ALL DIETARY NEEDS AND THE PRICES ARE REASONABLE. MY ORDERS ARRIVE QUICKLY AND WHENEVER THERE HAS BEEN A CONCERN THE CUSTOMER SERVICE HAS BEEN EXCEPTIONAL.
Date of experience: January 01, 2025
I love there products. I always buy from them.
Service is great.
Always have special deals. I do Keto and there’s quite a bit of stuff to choose from.
Thanks
Regards
Anna
Date of experience: January 03, 2025
Best non dairy milk product. I've ever used. I've tried almond, oat and soy milk and nothing compares to the pistachio milk.
Date of experience: December 31, 2024
I order a few loaves of bread from this company. I paid for express shipping. It said It would take 3-5 business days to get to me. It took 11 days to get to me. At that point the bread was no good. It even said on the box to freeze the bread if you do not consume it within 10 days of the shipping date. The bread got to me at 11 days so I was obviously unable to consume it within the time frame. I asked for refund since it was obvious the bread was past the date and even too late to freeze it (according to their own guidelines). I could see the bread was hard and not fresh anymore. I have been going back and forth with them now for about five emails and they are refusing to refund me for the stale bread. I will not be ordering from this company again.
Date of experience: December 29, 2024
Wow! I ordered from Natura for the 1st time. I received a confirmation email telling me I would receive an email once my order ships. My estimated delivery date was today and it is near 10 pm. Here is what I received as a response when I inquired about the status of my order:
“ Thank you for your email.
Please note that orders typically take 1-2 business days to process before they ship, excluding weekends and holidays. However, we do reserve 3 to 5 business days to fulfill your order in case any of the items are out of stock due to delayed shipments from our suppliers or during busy seasons.
Kindly note that the delivery date is always an estimate only; delivery times may vary depending on your location, weather conditions, and other factors. It is a customer's responsibility to track the package as it may be delivered sooner than ETA and/or left at your door. Although we collaborate with our carriers to ensure prompt delivery, delivery dates are always an estimate only. Delivery times may vary depending on your location, weather conditions and other factors.
We hope you received your order soon!”
Be careful. Be very careful about ordering from them. They literally repeated 2x the bit about delivery times. This has NOTHING to do with any mail/delivery carriers. I am trying to cancel my order now as their website still says today’s date for delivery AND all of my products were in stock. My order still shows “processing” with an estimated delivery date for today!
Date of experience: December 31, 2024
Natura Market carries a wide variety of specialist foods - I need keto, gluten, and dairy free, which isn't easy to find. They respond quickly to any questions, ship promptly, and always get the shipments correct. Items are packaged well, and safely, too.
Date of experience: December 15, 2024
Such an excellent company! Everything is always well packaged, it arrives so quickly and their prices are competative, if not better.
Date of experience: November 15, 2024
I have been able to find healthy products that are unavailable near me. That alone would be enough to keep me coming back. I appreciate the delivery from Canada post because it can be left inside my building entrance if I am not home. If one spends enough, delivery is free. Customer service is excellent too. Good job NaturaMarket.
Date of experience: December 30, 2024
The products I buy at Natura are products that are difficult or impossible to get elsewhere in the city in which I live. They are also a bit cheaper at Natura. They have a huge variety of items for people with the strictest/most restrictive of diets. Highly recommended!
Date of experience: December 23, 2024
I have been ordering from NaturaMarket for almost 4 years now and will continue to do so. When I started following a grain-free protocol, none of the grocery stores carried any specialty diet products. NaturaMarket carries a wide variety of grain-free products, at a reasonable price. Shipping and delivery is quick and convenient all the way here to Nova Scotia. And every item is packed with care. No issues whatsoever.
Date of experience: December 13, 2024
This online store has been so helpful to my family and I. They carry such a great variety of keto food that we eat and they are also getting new stuff in.
I order from here, at least twice a month for the past few years.
They also carry many other types of food as well.
They always pack my stuff very well and deliver fast, even though I’m on the other side of Canada.
I highly recommend NaturaMarket and always tell others about it.
Date of experience: December 02, 2024
I have been ordering from Natura Market regularly for about the last few months as they have pro-biotic sodas I really like. I have also found some other things I like that are not available in other grocery stores. I have also received my orders quite quickly. The only thing is that I wish they used a courier service that has a location that I can pick up my package as my condo building doesn’t have a concierge where packages can be left. I have had a package stolen from my front door before so I prefer to pick packages up from a location. Even a locker like Amazon would be great.
Date of experience: December 27, 2024
They do not respect the law.
They dont take proper delivery measures and if you dont receive your package they decive you into thinking you cant be reimbursed
Date of experience: December 27, 2024
I've ordered from NaturaMarket for a number of years. There are some things I can only find through them so I keep coming back and then find more items I like.
Grateful for the online shop.
Date of experience: December 19, 2024
I love their products because they are good quality and I can't find them anywhere else.
Date of experience: December 26, 2024
Natura market has a lot of products that I cannot easily get from the supermarkets near me. It is great for this. This overshadows any of the shortfalls.
The delivery is adequeate. If you need something immediately, look elsewhere.
The prices are reasonable and you should expect to pay for the convenience.
Searching on the site could be improved.
I will definitely continue to use Naturamarket.
Date of experience: December 16, 2024
I've always received my order promptly and in good condition. A couple times they did run out of one product and I was refunded. I've been ordering from them for about 3 years since I have kids who had food allergies as infants. I live in a small city in Saskatchewan, so finding food that my kids and I could eat within our restrictions was tough locally. I'm grateful for all the awesome food options!
Date of experience: December 25, 2024
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