NBN Australia Reviews 32

41 days still no internet 🛜 😒 clowns 1¤7/h2>

41 days still no internet 🛜 😒 clowns running a circus over here.
Finally had a call from a case manager who sounded defeated but not surprised working for a circus like this, said he needs another week to get this sorted. Lets see what happens next Monday.

Date of experience: December 03, 2024

Terrible contractor, leaving a whole in my driveway and an above ground cable which an animal has been caught in.

Date of experience: November 01, 2024

Have been experiencing issues with my speeds for months. Contacted Telstra numerous times to resolve and got nowhere. Happened upon an NBN community info session advertised online and went along. Found it helpful and understand my issue was with my ISP.

Date of experience: June 01, 2024

My insalation on NBN FTTP box was installed by Matt and Josh who works for NBN on 27th August in Reedy Creek they did a fantastic job.My home been 2 storey house. Got the cable threw the wall to the second floor. Great job guys.

Date of experience: August 27, 2024

Those People who work for NBN have zero 1¤7/h2>

Those People who work for NBN have zero Common Sense, because when a customer explains to them that an estate with around 1200 homes are all eligible for FTTP, apart from 1, common sense would usually predict that someone within NBNs Eastern States Offices has made a Cock Up, given that 1 home has been overlooked, especially when that home owner had their own NBN Contractors check and confirm that they could actually upgrade to exactly the same as the other 1200 homes, but nope NBNs answer was to make a song and dance about the word Cock Up, they saw this as a swear word, but a Cock Up is when there has been a stupid oversight, nbn has made several Cock ups over the years the roll-out was slow and terrible and as I've aged I hate dealing with companies or people that have NO COMMON SENSE

Date of experience: August 16, 2024

My experience with NBN has been very bad and I wish I had never changed from copper to fibre. I had copper which was fine, in fact having done many zoom meetings on 26Mbs I never once froze or dropped out. Since I got 100Mbs on the fibre, zoom meetings are a pain, as I constantly drop out and freeze. The fibre is too sensitive and prone to this. I wish that I had never let go of the copper connection as it is so stable. It has also been totally inconvenient losing my landline phone from the central area of the house too. The NBN modem can only be connected at a certain point in your house at the front, so the landline has to be at front of house, which is really annoying. If I had the money to waste, I would immediately cancel NBN and get back my old copper connection.

Date of experience: June 23, 2024

Taxpayers spent billions and ended up 1¤7/h2>

Taxpayers spent billions and ended up with a third-rate service—it needs resets constantly, wet weather kills it in our street, 3rd-world speeds, and entitlement worse than the banks. Support from my service provider is good, but they can’t fix the underlying condition of the network. It's a real disgrace.

Date of experience: July 28, 2024

This review site is so unfair ! Why can`t we give NBN zero stars ? I'm not sure ^#* even exist as I have been waiting nearly EIGHT months, yes I did say 8 months for connection. I have emailed 2 complaints BUT their complaints web page just happened to be 'down' and non functional on both my complaint attempts.. Their automated text message machine has now literally spewed out dozens of "Our technician is on their way, so be home from 1 - 5pm". ..( Yep, I'm still waiting)...
I really think that ^#* as an overall business is either a pathetic joke or a Nigerian scam (or both) or it's a rather very $ expensive figment of some former prime minister's imagination. During my 8 months waiting, a 'technician' has actually turned up 3 times and stood there with his hands in his pockets, mumbled an excuse, then left. Simple as that ! Just exit stage left and disappear off the face of the earth (maybe went back to Nigeria ) Oh, I forgot to mention that he did tell me on two of the visits to "just do the job yourself" ! The 3rd visit he actually said " I'll send the boys to connect "..but that was 3 weeks ago..

Date of experience: June 09, 2024

A fibre to the house upgrade left me with no proper internet for 3 days. Mobile backup only. It has been an unbelievable saga of masterful incompetence and lies by omission. Free upgrade offer? don't be tempted.

Date of experience: April 17, 2024

I found out a few weeks ago NBN did not 1¤7/h2>

I found out a few weeks ago NBN did not activate my NBN service at their end although the ISP told me they did theirs. They will send the technician onsite for troubleshooting this week and they will attempt to try the remote activation again. What happens?

Date of experience: April 02, 2024

"NBN CO's Fiber Fiasco: A Comedic Tale of Invisible Boxes and Vanishing Technicians"

NBN CO's Fiber to the Premises saga is less about getting connected and more about mastering the art of patience with a side of slapstick comedy. Our journey started with the hope of joining the 21st century, but quickly turned into a three-month-long sitcom without a laugh track.

Appointment times became a mythical concept, where "1pm to 5pm" meant "Let's see how quickly we can cancel." Not once, not twice, but three times they left us hanging, perfecting the art of the last-minute cancellation. The few times technicians graced us with their presence, they either forgot their equipment or ran away at the first sign of non-existent rain.

Then came the plot twist: the invisible outside box. Claimed to be installed while we were "out," it must have been crafted from the finest air, visible only to NBN CO's eyes. When technicians finally acknowledged its absence, they installed an inside device that, surprise, doesn't connect us to anything. It's modern art, really.

As we wait for another chapter in this endless saga, one can't help but wonder: will it be alien technology next, or perhaps a magical internet connection will just appear?

NBN CO has turned a simple task into a comedy of errors, showcasing an unparalleled talent for inefficiency and ghosting. If you're after a reliable internet service, look elsewhere. But if you enjoy invisible installations and scheduling roulette, NBN CO is your go-to.

Date of experience: April 06, 2024

Didn’t turn up, no communication. Just a text to say they were arriving and a text to say the job was complete. All lies.

Date of experience: March 12, 2024

NBN were contacted by me about a cable hanging low from a pole after storm damage.I was contacted within an hour and a temporary fix was done.Now today they have sent a technician for a permanent fix and we (locals) are very appreciative of the ongoing contact from case manager (Priyanka) and the work completed today and other times of n the past to do with this storm damage.Personally also the nbn is great for my landline and internet.cheers

Date of experience: March 11, 2024

NBN is a good service. I am somewhat happy with it and I have no issues with their reliability and hasn't failed me during COVID times. BUT NBN cannot claim in their own website that they can provide and support speeds up to 1000/50 Mbps speed for an address in their website and any reseller website if they don't have the infrastructure to push that speed out to the residential address. In Wantirna (VIC), NBN has claimed that they provide up to 1000/50 speed in all the address searches in my property and all other properties in few other streets in their own website and in reseller website and I understand all about the typical evening speed. I signed up on a reseller website for the 1000/50 speed and I do not get more than 520 / 40 speed anytime of the day or night. So please do not claim that you can provide 1000/50 If you cannot keep up the promise.

Date of experience: September 06, 2023

Absolutely disgraceful. Tenant had NBN installed without consulting me. NBN should have safe guard measures in place requiring consent of landlords. They Installed the NBN by drilling through my timber window frame at the front of my home. Contacted their complaints department and told the contractor is no longer working for them so nothing they can do about it. I can have it moved at a cost but they are not responsible for the damage caused!

Would strongly encourage people not to utilise this service!

Date of experience: July 26, 2023

Service just abruptly stopped working, NBN dither around testing the NDT for weeks with no resolution in sight and have thus far refused to send out a technician. In the meantime I’m expected to continue paying for a service they’re not providing. Awesome business model.

Date of experience: April 25, 2023

Most useless company think they have 1¤7/h2>

Most useless company think they have the right to change your provider without your permission borderline criminal

Date of experience: February 20, 2023

The technician was meant to come out but 1¤7/h2>

The technician was meant to come out but said the weather is bad, apart from being overcast and a slight breeze what a load of crap. Worst decision that a government made putting this shiiit in.
And I still have no internet at home.

Date of experience: February 08, 2023

Nbn Australia was very helpful , Odesa was clear with the instruction :)

Date of experience: August 17, 2022

SHOULD BE ZERO STAR I am currently 1¤7/h2>

SHOULD BE ZERO STAR

I am currently working in the telcos sector and acutely aware of the public resentment but customers have so far directed their frustration at telcos instead of NBN Co.

The NBN scandal should be an embarrassment for the federal government who owns NBN Co. Instead of showing dissatisfaction with their retail service providers customers should contact their local MP and/or the Federal Minister for Communications and demand his government to intervene in the whole NBN scandal.

Date of experience: May 21, 2022