neptuneplay.com Reviews 97

Absolute crooks, withdrew winning 7 days ago, cant get no answer just keep getting told to wait for email by people on live chat! Place has no numbers to call. Avoid like the plague

Update
Is have been chasing most days they told me to wait for email and now disabled my account

Date of experience: October 26, 2024

Like others I am having trouble with my 1�7/h2>

Like others I am having trouble with my withdrawal I have been on live chat the same things said they have the cheek to email me about depositing but not about my withdrawal I seen the bad reviews how they do the same thing to other people, they let me open an account then say account limitations on it after deposting £57 pounds I been waiting five days another bad casino that refuses to paid out and this wrong

Date of experience: November 01, 2024

Still waiting for my withdrawal 1 week 1�7/h2>

Still waiting for my withdrawal 1 week later, not getting any response from anyone. Absolutely livid will be going to GC.

Date of experience: October 30, 2024

AVOID NEPTUNE CASINO This site refuses to payout winnings ( 1�7/h2>

This site refuses to payout winnings ( £1250) using many excuses. The live chat is useless, they cut you off where you log in again and have you holding, they do not have a contact telephone number. PLEASE DO NOT USE THIS SITE. They have been reported to gambling commissioner for withholding funds.

Update 3 weeks post withdrawal. They have still not paid my winning and are now using every excuse under the sun as well as fob off emails with again excuses. Small claims court paperwork has been submitted.

Update 7 weeks later!
They still refuse to payout winnings due to wagering. I wagered the amount required and then they use the  1�7 neptune has to right to revoke winnings but fail to provide these guidelines or the section of the terms and conditions relative to the withholding of funds. They then say I went over the bet threshold yet they still allow you to continue playing with no warnings nor indicators of such terms and conditions. If it was a small amount I would still write a negative review but this is a substantial amount. At this point they have blocked my email and refuse to communicate. AVOID THIS COMPANY AND THE COMPANIES AFFILIATED WITH NEPTUNE INCLUDING MAGIC RED. The company are registered under AG Communications Limited which is owned by Aspire Global Limited, They say on their site they have excellent customer support, I beg to differ. They have no customer services nor the ability to communicate.

Date of experience: October 26, 2024

Absolute scum

Date of experience: October 26, 2024

Once verified withdrawal are supposed to be processed in 48 hours, mine took 7 days. Live chat is pointless, no help at all, just say you have to wait. Finally got my withdrawal once I had filled a complaint. Won't be depositing with them again.

Date of experience: October 18, 2024

Waste of time don't waste your money 1�7/h2>

Waste of time don't waste your money they don't want to give you wins and have rigged it for a bonus to rarely happen and when it does you get next to nothing just find a better site and ditch this one

Date of experience: October 25, 2024

Absolutely disgusting they let me sign 1�7/h2>

Absolutely disgusting they let me sign up deposit money then told me I couldn’t play and now refuse to refund my money this company needs to be looked at scammers DO NOT USE!!!!!

Date of experience: October 23, 2024

Joined and won 450 quid..paid out in 2 1�7/h2>

Joined and won 450 quid..paid out in 2 days...prompt reply to my query. Very happy.

Date of experience: October 17, 2024

Never wrote a review on anything but 1�7/h2>

Never wrote a review on anything but when i signed up to neptune randomly one night and decided to play big bass bonanza.. another first ,but long story short I deposited 20 pounds in total and won around 400 pound ...iv never played a slot that dropped the bonus more ,,to the stage I thought it was a scam 🤣 so I checked them reviews on here and they wasn't good at all so after loosing some money I won I eventually made a withdrawal still nicely up and happy ...but reviews gave me bad feelings that it was too good to be true 👍so I said to my self if i get the money I'll give them a good review. my first ever ..... well just received the money ,it took a few days not the quickest but overall this casino was actually unbelievable!!! I thought it was broken it dropped the bonus that much ........5 star 🤣 play big bass bonanza 😆

Date of experience: October 10, 2024

Absolutely pathetic all the games are 1�7/h2>

Absolutely pathetic all the games are rigged put £5 on zero it landed 26 26 32 32 26 took it off and covered 26 and 32 and guess what zero!! Did the same many times after with different numbers. Should be locked up for fraud, funny they don't reply to bad reviews

Date of experience: October 18, 2024

Been waiting for a withdrawal since 4th 1�7/h2>

Been waiting for a withdrawal since 4th October , £1000. Did anyone actually get there withdrawal ? All i keep getting on live chat is a computer messaging back saying your get a email when your withdrawal is complete ? It’s been 2 weeks and can’t even speak to an advisor.

Date of experience: October 04, 2024

an absolute dreafull site, who mate it impossible to withdraw your money they want bank statements drivers licence utilitie bills , these are all private and confidential documents , they dont ask for these documents when you join and they take your money AVOID AVOID AVOID AVOID

Date of experience: October 14, 2024

THE SLOT MACHINES ARE RIGGED!!!
JUST LIKE ALL OTHER GAMBLING SITES!!

Date of experience: October 14, 2024

I originally opened this account with 1�7/h2>

I originally opened this account with £30.
Played a game I would play usually on other reputable sites and won £100. Withdrawing took daysssssss which I think is ridiculous for any kind of site to do.

Anyway, since I was waiting for my £100 - I’ve then deposited around £500. Chasing, which is why I have deposit limits on the other sites I use, anyway. £500 in deposits and not a bonus. Be warned you will be constantly chasing your money, £10 monthly deposit set and I won’t be using again. Ridiculous site. Rigged.

Date of experience: October 12, 2024

I’d have given no stars if that was an 1�7/h2>

I’d have given no stars if that was an option.
Seems like forever to obtain a withdrawal. Definitely not in line with their competitors.
Customer service is a shambles too. Slow at communicating via email & nobody really responding on what is supposed to be live chat.

Date of experience: October 09, 2024

I've been waiting 5 days for a simple 1�7/h2>

I've been waiting 5 days for a simple small amount of "£20 withdrawal" ive contacted support numerous of times to be told i have to wait for there team..... it dont take 5 days to process a withdrawal!

AVOID!

Date of experience: October 01, 2024

awful awful never play on this casino 1�7/h2>

awful awful never play on this casino you will never win nothing in your life Pls i beg you stay away

Date of experience: October 06, 2024

Shame yer can't give no stars.
Just another Rip off site.
Do not play any roulette games on the site. You lose before you start.
It's a bent algorithm with bent Rgn.
The wheel resets mid spin, or worse it kicks you out so when yer have a large stake on a number it comes in when yer have no stake on it ! Only for it never to return. As it only repeats the same losing numbers.
Absolutely impossible to win against such a corrupt game/site.
LEAVE WELL ALONE!

Date of experience: October 05, 2024

I just want to say this site is 1�7/h2>

I just want to say this site is absolutely fantastic and I don't see how people are calling it a scam. Ok the games might glitch a bit but that's when signal is bad when I'm outside just using wi fi. The withdrawal time is within an hour as long as you have binded with their terms and conditions and sent the right relevant documents. Excluding weekend and UK bank holidays. I overall give this site 5 star. Gavin.P

Date of experience: October 04, 2024