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neptuneplay.com聽Reviews聽97

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TrustScore 2 out of 5

1.9

Online Casino or Bookmaker

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Rated 1 out of 5 stars

Video recorded all of my game play and it鈥檚 shocking how their games never pay in return. Out of almost 拢300 played on 拢1 the game never dropped a major in game bonus. Unbelievable! I tried to talk to customer service about why my account was suspended and my bonuses disabled on my account and they never replied. Can鈥檛 get in to my account with no communication from anyone from their team. Unbelievable that in 2025 almost there are still sites out there like this that get licensed by the gambling commissioner

Rated 2 out of 5 stars

This is ridiculous got a bonus on lion saga and it kicked me off. Then stated I can鈥檛 play any other game until this bonus is played off which I can鈥檛 do. I鈥檝e tried over 50 times but as soon I reload the game it kicks me back to the home page. Waited over an hour for a response from customer service with nothing g then they replied which I wasn鈥檛 aware of and because I wasn鈥檛 active in three minutes closed the chat. It鈥檚 absolutely ridiculous that this is happening. I鈥檝e got my win and the bonus I鈥檓 missing from the game

Rated 1 out of 5 stars

Poor gambling site overall
Poor gambling site overall. Games are full of glitches and kick you out quite regularly saying technical errors. Tried using several Internet browsers but made no difference. A fair few tools in the menu interface don't seem to work on top of everything with the additional poor customer service feed back and automated service. Typical site more interested in your money than providing good customer service in general.

I would also like to mention that, although it's down to luck and could never be proven, the games on this site seem to give the poorest rtp return I have encountered compared to any other site. It seems quite common to end upto staking 35-40x before seeing a return, which is 99% of the time a 1-2x rtp return. This seems to happen even on higher rtp slots of 96% and up. This site seems to drain your credit quickly which unfortunately for some can entice addicts into a chase to win scenario where you could be tempted to deposit more over shorter periods. My advice would be to avoid this site at all costs, good luck

Rated 5 out of 5 stars

Loyalty pays with Neptuneplay. Been with them for a year now and the VIP perks are impressive. Personal account manager and exclusive bonuses make a big difference. Even more, company often has interesting updates and bonuses for the players, but as for me the best their side is pretty high odds rates on e-sprorts events, kindly recommend.

Company details

  1. Online Casino or Bookmaker
  2. Online Sports Betting Vendor

Written by the company

馃寠 Dive into the Excitement with Neptune Play Casino! 馃悹 Neptune Play Casino takes you on an underwater adventure like no other! 馃専 Packed with an incredible selection of games, it鈥檚 the perfect destination for all types of players. Whether you love spinning the reels on slots 馃幇, testing your luck in live casino games 馃帴, or strategizing in classics like roulette 馃帯 and blackjack 馃儚, Neptune Play has it all. 馃幃 Explore hundreds of games from top providers, including video slots, table games, and a fully immersive live casino experience. Chat with real dealers, enjoy thrilling rounds of blackjack, and place your bets on roulette for the ultimate gaming excitement. 馃拵 On top of its exciting games, Neptune Play offers generous bonuses 馃挵, secure payments 馃敀, and 24/7 customer support 馃洜锔� to ensure every visit is smooth and enjoyable. Plus, the site is fully mobile-optimized 馃摫, so you can dive into the action anytime, anywhere. 鉁� Whether you鈥檙e a fan of live-action thrills or classic table games, Neptune Play Casino is the ultimate gaming destination. 馃悮 Start your underwater adventure today and uncover the treasures waiting for you beneath the waves! 馃専馃惉

Contact info

Rated 1 out of 5 stars

Avoid - Scam

Starting playing neptune, got my sign up bonus was great. Site ran perfect, bonuses gave wins. Then I realised to achieve my 拢15 bonus I needed to spend it 拢600 in wagering to cash out. So I played and played was great.
Made a cash out after, then carried on playing slowly the site starts lagging more and more, game errors, bonuses where you don't even win 1p over and over again. Closed account and moved on as they hook you with good starts and then dry out your experience tk claw back their money

Date of experience: June 06, 2024

Rated 1 out of 5 stars

As a new customer I am not impressed

As a new customer I am not impressed. Dead spins after dead spins. Got the scatters in once with 拢80 and it payed peanuts. Rubbish. Won't be playing them again.

Update: tried this casino again thinking perhaps I might of just had a bad run...unfortunately not. This casino is just rubbish in general.

Date of experience: April 29, 2024

Rated 3 out of 5 stars

Their withdrawal process is a lag

Their withdrawal process is a lag, it makes me think I won't get my money, lots of other casino have a much better withdrawal time, to be waiting more than 12 hours for the payment to have not even been issued to me and it's still pending.. they advertise as having instant withdrawals on faster payments service in however that doesn't seem to be the case at all. I wonder how long I will have to wait for my money. They said upto six days which is a joke. I spoke to live chat and they said there is no hold up as documents weren't required, so what's the hold up? Nice site but the withdrawals let it down, with it being relatively new as well I won't recommend it or trust it until I get my money.

Date of experience: April 26, 2024

Rated 1 out of 5 stars

The absolute pits of gambling sites鈥�/h2>

The absolute pits of gambling sites never ever pays out anything nothing but dead spins bonus after bonus on 拢1 and 拢2 spins paying out 拢3.80 and stuff like that, please please do not waste your money on this site, definitely tampering with the slots in comparison to other sites, complete scam

Date of experience: April 02, 2024

Rated 1 out of 5 stars

Absolute rip off website

Absolute rip off website. Don't expect to win anything on this site it's a total joke and should be shutdown. Daylight robbery avoid at all costs please. Use nay other site but this one

Date of experience: March 30, 2024

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