we bought a table here. after 1 month we have deformation which they argue is our fault. im very disappointed by the customer service and the quality of their product. never buying here again.
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Great buying experience, the chairs are really beautiful and I even got a 10% discount after there was a mix up in the delivery dates. one of the dining chair legs was missing a part and Nimara sent a complete set of legs immediately I informed them without hassle. Good company, great products!
Everything was fine except the delivery. I wasn't at home the first delivery date and the nightmare started. I received an email to set another delivery date but it wasn't possible with the link they sent. I waited at home the other day and no one showed up. Then the next day delivery came again and i wasn't at home. The problem is you don't know when they are going to come and you cannot set a date. I solved it by contacting the customer support but yeah it takes unnecessary effort for a simple delivery. Other than that everything was fine.
Product is as described. It took a bit more than expected in assembling the sofa. Amazing service, the truck driver was very helpful.
Company details
Contact info
M. P. Allerupsvej 47b, 5220, Odense S脴, Denmark
- contact@nimara.nl
- nimara.nl
customer service and product quality is pretty bad
we bought a table here. after 1 month we have deformation which they argue is our fault. im very disappointed by the customer service and the quality of their product. never buying here again.
Date of experience: December 22, 2024
Verified
Verified
The delivery just left the package鈥�/h2>
The delivery just left the package downstairs in the common area there was a big enough lift that the package can be delivered to my door. Sofa was a bit smaller than I thought but easy to bput together
Date of experience: December 16, 2024
Verified
It's such a comfortable cozy sofa
It's such a comfortable cozy sofa, i really like it, easy to install.
Date of experience: December 16, 2024
Damaged order
My order is completely damaged and delivery guy refused to bring it inside the house although we had paid 鈧� shipping fee.
Now even if we get a refund, 鈧� will be lost for receiving a broken table?
Date of experience: December 16, 2024
Verified
excellent service and product + delivery
Date of experience: December 04, 2024
Verified
Product is as described
Product is as described. It took a bit more than expected in assembling the sofa. Amazing service, the truck driver was very helpful.
Date of experience: December 10, 2024
Verified
Change the delivery company pls
Everything was fine except the delivery. I wasn't at home the first delivery date and the nightmare started. I received an email to set another delivery date but it wasn't possible with the link they sent. I waited at home the other day and no one showed up. Then the next day delivery came again and i wasn't at home. The problem is you don't know when they are going to come and you cannot set a date. I solved it by contacting the customer support but yeah it takes unnecessary effort for a simple delivery. Other than that everything was fine.
Date of experience: November 28, 2024
They have such a good quality and price鈥�/h2>
They have such a good quality and price products and they are nice with the customer. I set 4 stars because sometimes the answer to the emails is not as fast as I would like, but the rest, highly recommended!
Date of experience: December 10, 2024
Verified
Furniture is great quality
Furniture is great quality, easy to assemble. Anna who helped from support with a small concern was fantastic. Will purchase again.
Date of experience: December 02, 2024
Verified
Dining chairs order
Ordered 4 dining chairs, the material quality and look is perfect and the delivery was very fast.
Date of experience: November 15, 2024
Verified
Good quality,great price!
Good quality,great price!!
Delivery was on time.
Date of experience: November 22, 2024
Verified
Great buying experience
Great buying experience, the chairs are really beautiful and I even got a 10% discount after there was a mix up in the delivery dates. one of the dining chair legs was missing a part and Nimara sent a complete set of legs immediately I informed them without hassle. Good company, great products!
Date of experience: November 12, 2024
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Verified
Beautiful sofa
Beautiful sofa and seems also good quality. It was a bit annoying to assemble but we managed. Great customer service and fast shipping.
Date of experience: November 11, 2024
Reply from Nimara.nl
Hello,
Thank you for your kind feedback!
We're glad to hear that you're happy with the sofa and its quality.
We understand that assembly can sometimes be a bit challenging, but we're glad you managed to put it together.
It's great to know that our customer service and fast shipping met your expectations. Should you need any assistance in the future, please don't hesitate to reach out.
Best regards,
Nimara.nl
Verified
Nice furniture
Nice furniture, as the photo. Fast delivery and information
Date of experience: October 24, 2024
Verified
Great quality
The order took ages to arrive but I must confess that I am very happy with the great quality of the chairs. I do recommend it if you're willing to wait.
Date of experience: October 30, 2024
Reply from Nimara.nl
Hallo,
Thank you for your feedback!
We apologize for the delay in the delivery of your order, but we're glad to hear that you're very happy with the quality of the chairs.
We appreciate your recommendation and your patience.
If you have any questions or need assistance in the future, please don鈥檛 hesitate to reach out.
Best regards,
Nimara.nl
Already 10 days have passed but i got鈥�/h2>
Already 10 days have passed but i got no response on my order . As mentioned delivery time should be 2-3 days but after 10 days also i am waiting for an update .
Edited: i tried messaging them on their watsapp and finally they processed my order .
Date of experience: October 22, 2024
Reply from Nimara.nl
Hello,
Thank you for your feedback.
Were glad to hear that your order has finally been processed and we apologize for the delays.
If you have any further questions or need assistance, please don鈥檛 hesitate to reach out.
We appreciate your patience and understanding.
Best regards,
Nimara.nl
Verified
Only after contacting customer service鈥�/h2>
Only after contacting customer service order was prepared. Against 48h it took over a week to deliver.
Date of experience: October 09, 2024
Verified
Delivery with ease.
Date of experience: October 14, 2024
Reply from Nimara.nl
Hello Charlene,
Thank you for your feedback!
We're glad to hear that the delivery went smoothly.
If you have any further questions or need assistance, feel free to reach out.
Best regards,
Nimara.nl
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