The jewelry is beautiful! Very happy with my purchase and the customer service team is incredible! They made my day :) would 100% recommend this brand to anyone!
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The customer service at Olive and Piper is fantastic, they truly want to make sure you love your purchases. The quality is excellent, I have bought quite a few pieces for myself and for others as gifts. They are frequently adding new designs so always lots of choices.
I’m so glad I discovered Olive & Piper! Their “Maxine” diamond earrings, set in silver, are SO classy and versatile, I immediately ordered another pair set in gold! Each pair can be worn THREE ways!
I was tired of seeing the “same” jewelry at all the stores and websites … and tired of being treated with total indifference at these same places. But at Olive & Piper, not only is their jewelry beautiful and unique, so are the owners and staff! They truly want you to be happy with your selections.
Olive & Piper is my new favourite jewelry shop and I have been telling everyone about them! I spent weeks deciding which jewelry to buy because every piece is so beautiful… the best way to describe the jewelry is “modern elegance”. There’s something for everyone, guaranteed. Even better, they’re a woman-founded Canadian brand! ♥️
What makes them really stand out however, is their outstanding customer service. There have been two occasions where I reached out to their customer support email and both times I received a helpful response in less than a few business hours. Don’t think twice about supporting this small business!
Company details
Written by the company
Olive & Piper is a woman-founded and women-led, small jewelry brand from Vancouver, designing timeless and classic jewelry pieces that make you feel confident and beautiful. Whether it's for everyday style, or those special moments that create some of life's best memories, we're here for you. Shop a variety of stud earrings, statement earrings, luxe bracelets, pendant necklaces or wedding jewelry for your big day - our pieces are easy-to-wear and versatile…all with our signature touch of luxe!
Contact info
Vancouver, United States
- info@oliveandpiper.com
- oliveandpiper.com
The jewelry is beautiful and great customer service
The jewelry is beautiful! Very happy with my purchase and the customer service team is incredible! They made my day :) would 100% recommend this brand to anyone!
Date of experience: January 14, 2025
Wonderful Customer Service and Quality
The customer service at Olive and Piper is fantastic, they truly want to make sure you love your purchases. The quality is excellent, I have bought quite a few pieces for myself and for others as gifts. They are frequently adding new designs so always lots of choices.
Date of experience: January 04, 2025
Reply from Olive & Piper
We're so thrilled to hear how positive your experience has been with our team! We appreciate you choosing to shop small with us when treating yourself, and picking out gifts too 💖 Happy New Year, Alene! ✨
SO glad I discovered Olive & Piper!
I’m so glad I discovered Olive & Piper! Their “Maxine” diamond earrings, set in silver, are SO classy and versatile, I immediately ordered another pair set in gold! Each pair can be worn THREE ways!
I was tired of seeing the “same” jewelry at all the stores and websites … and tired of being treated with total indifference at these same places. But at Olive & Piper, not only is their jewelry beautiful and unique, so are the owners and staff! They truly want you to be happy with your selections.
Date of experience: November 11, 2024
Reply from Olive & Piper
Your kind words truly mean the world to our team, Colleen! 💖 We're so lucky to have you shopping small with us and are so thrilled to hear how enamored you are with the Maxine Earrings! Don't hesitate to ever connect with us if you need support with an order or product recommendations—we'd be happy to chat more with you ✨
Beautiful products and timely customer service
Beautiful products, true to the pictures (may even be better than in pictures). Very helpful customer service team who helped me with an issue in a timely and very satisfactory manner!
Date of experience: October 24, 2024
Reply from Olive & Piper
We're always so happy to hear that our Customer Happiness Team was able to lend a helping hand! Thank you for the kind words about your experience and better-than-pictured pieces 🥰✨
I love it!!!
Date of experience: October 10, 2024
Reply from Olive & Piper
Thank you so much for taking the time to share your O&P experience, Vince! ✨
Best birthday gift ever 🤗💕
I ordered several pieces for my 60th bday and each piece is more beautiful than the next, really solid and well crafted, bravo!!!!
Date of experience: October 06, 2024
Reply from Olive & Piper
The entire O&P team is wishing you the happiest belated 60th, Joy! We're so happy you got to treat yourself for such a big milestone birthday 💖🥰
Awesome company ♡♡
Have now ordered earrings, bracelet and hair pin from Olive & Piper and all the pieces are stunning! Cannot wait to wear them at my wedding.
Also their customer service is amazing! I placed and order and they had a 20% sale 2 days later. The company honoured the sale and sent me a refund for the difference. Amazing service!!!! Will tell all my friends & family to order from Olive & Piper ♡
Date of experience: October 02, 2024
Reply from Olive & Piper
Hi Nicole,
Thank you so much for supporting our small business! We can't wait for you to receive your Anniversary Sale order and continue to grow your O&P collection 💕 We hope we get to see photos of how beautiful you looked on your big day after the wedding too 💖
A Sparkling Experience
I have purchased O&P earrings for a quite a number of years. I love that they continue to come up with new styles and have refreshed their offerings each season. I have grown to particularly like their demi-fine collection for day to day wear. Knowing that they are a local, women run business has led me to continue to purchase their earrings. Recently I contacted their customer service and they went above and beyond to not only answer my question but also provide recommendations on earrings similar to the ones I wanted to replace. I appreciate that they value their customers and stand by their products.
Date of experience: August 18, 2024
Reply from Olive & Piper
Hi Grace,
What a wonderful way to start our week as we read this! Thank you so much for your kind words 💖 We're thrilled to hear how cherished your O&P pieces are, and that you felt supported by our Customer Happiness Team after your recent reach out! ✨
3 of 4 items ordered were defective and the 4th was cheap quality
I am getting married and ordered 2 pairs of earrings and 2 necklaces. 3 of the four items that arrived were defective and the fourth was dollar store quality. For example, the pearl earrings that I bought were made so that the dangly bit hung in the opposite direction it was supposed to. For the two necklaces, the rhinestones were badly attached to the sockets (either crooked or not enough) thus leaving visible gaps. When I reached out to customer service, they initially wanted to make me pay for the return shipping of their defective items? In addition the customer service rep only offered me a 10% discount code on my next purchase to rectify the situation? I wasn’t impressed.
Date of experience: July 17, 2024
Reply from Olive & Piper
Hi Milada,
We appreciate you sharing about your recent experience with us and your feedback on the pieces you received. Since a return was submitted for your order, a default return fee incurred but we've since replied to your email and come to a resolution for you to receive a full refund for your purchase and offered a discount towards your next purchase should you choose to shop with us again.
If you have any further questions, please reach out to our Customer Happiness Team and they'll be happy to help you out! Thanks again for giving us a try - we really appreciate it :)
Olive and piper is reasonable priced…
Olive and piper is reasonable priced and great quality. I'm wearing a non traditional wedding dress so finding jewlery to match was difficult, but I found the perfect pieces for me, my bridesmaids, and gifts for mom. Any issues I had were quickly taken care of by customer support, not something I can say for a lot of brands.
Date of experience: July 01, 2024
Reply from Olive & Piper
Hi Shannon,
Thank you so much for taking the time to share! We love to hear that our pieces were perfect for what you had in mind for your big day and we're so honored to be a part of it.
Wishing you all the best on this next chapter!
Great customer service!
The bracelets I received were high quality, exactly what I hoped for my bridesmaid's wedding jewelry! While I did decide to make a return because the bangles I purchased were slightly small/tight on the wrist for a few of my bridesmaids, the Customer Success team was quick to reply and answer my questions and successfully helped me to set up my return. I will definitely be shopping with them again.. in fact, I plan to still buy earrings for myself to wear on my wedding day!
Date of experience: July 05, 2024
Reply from Olive & Piper
Hi Mackenzie,
Thank you so much for taking the time to share your shopping experience and interaction with our Customer Happiness Team. We're so glad to be able to help with completing your look for your bridesmaids and are honored to be a part of your special day!
We're so grateful for your support!
Stunning
Wow, is all I can say. Truly blown away by these stunning earrings. I had an issue with a bead falling off and the matter was delt within a few hours. Easy correspondence, I will definitely order again. Such a great company and great quality. Beautiful.
Date of experience: July 04, 2024
Reply from Olive & Piper
Hi Anne,
Thank you so much for sharing! We're so happy you love your new gems and that our team was able to help right away.
We appreciate you choosing to shop small with us!
Olive & Piper… 11/10.
Olive & Piper is my new favourite jewelry shop and I have been telling everyone about them! I spent weeks deciding which jewelry to buy because every piece is so beautiful… the best way to describe the jewelry is “modern elegance”. There’s something for everyone, guaranteed. Even better, they’re a woman-founded Canadian brand! ♥️
What makes them really stand out however, is their outstanding customer service. There have been two occasions where I reached out to their customer support email and both times I received a helpful response in less than a few business hours. Don’t think twice about supporting this small business!
Date of experience: June 27, 2024
Reply from Olive & Piper
Hi Paula
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you are enjoying your O&P gems and that our Customer Happiness Team replied to you promptly. Your support and kind words mean so much to us and as a small business, we are so grateful for you!
Quick to help/Quality pieces!
Customer service was quick to assist me so I could make my purchase. I've made several orders now and am extremely happy with the quality of the pieces. I would gladly shop there again for myself and gift giving!
Date of experience: May 24, 2024
Reply from Olive & Piper
Hi Carol Ann,
Thanks so much for sharing! We're so happy to help you with your purchase and that you love all your O&P gems so far! We're here for your every day styling and big life moments!
We truly appreciate your continued support and choosing to shop small with us!
Outstanding Customer Service
Not only beautiful, high quality, and affordable products, but the customer service is 100/10! Extremely quick responses from real people who are willing to take in the details of each individual situation to determine how best to help you. I absolutely will be shopping with Olive&Piper again, and cannot recommend them enough!
Date of experience: June 18, 2024
Reply from Olive & Piper
Hi Lindsey,
Thank you so much for your kind words! We're glad our Customer Happiness Team was able to help you with your purchase and provide a personalized experience for you!
We so appreciate you choosing to shop small!
Amazing quality !!
So happy to have found this small business! I always struggled finding a place to buy jewelry that is not only beautiful and durable but affordable ! I raved about this business to everyone at my wedding and will continue to show my support in all my future jewelry needs💕
Date of experience: May 18, 2024
Reply from Olive & Piper
Hi Mary,
Thank you so much for sharing! We are honored to have been a part of your wedding and truly appreciate you sharing us with your family and friends!
We are so grateful for your support and choosing to shop small with us!
Amazing customer service team
I had an issue with my order and the quality of my product. I reached out to the company and was greeted with the kindest customer service team! They heard our my concerns and swiftly replaced them and helped me learn how to properly take care of my earrings. I will 100% be shipping here again. I also have bought my wedding jewelry from them and can not wait to wear them!
Date of experience: June 20, 2024
Reply from Olive & Piper
Hi Alexandria,
Thank you for taking the time to share! We're so glad our team was able to send out a replacement for you so you can continue to dazzle in your O&P gems! Wishing you all the best on this next chapter -we're so honored to be a part of your special day!
Speedy and informative reply from the…
Speedy and informative reply from the company, just what I was hoping for! Excellent customer service :)
Date of experience: June 17, 2024
Reply from Olive & Piper
Hi Ashley,
Thank you so much for sharing your experience with our Customer Happiness Team and received a prompt reply! We hope everything is perfect for you!
The earrings and bracelets are … just perfect!
The earrings and bracelets are gorgeous! Simple and elegant, good quality, just the right size, and still affordable. Love the classic look for my recent mother of the groom outfit!
And the expedited shipping came in 2 business days - just in time!
Date of experience: June 13, 2024
Reply from Olive & Piper
Hi Shelly,
Thank you so much for sharing! We're so glad your order arrived in time and that you love your new O&P gems!
We so appreciate you choosing to shop small with us and are grateful for your support :)
Incredibly helpful
Incredibly helpful, beautiful pieces, and amazing high quality!
Date of experience: June 12, 2024
Reply from Olive & Piper
Hi Anna Marie,
Thank you so much for sharing! We hope everything is perfect for you!
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