Parfois Reviews 673

Bought couple of items, waited for them around 2 weeks (shipped to UK). Quality was alright, but not worth the price. Now, I’m about to return them and despite putting 2 separate orders in one box I still have to pay 2 x £2.95 , and still have to print my own label.

Date of experience: March 03, 2025

Received my first order today and I'm thrilled, the care in packaging was really good. I ordered a cabin sized backpack, excellent quality and finish. I also ordered a tote bag and again the quality was amazing, finally I ordered a pair of trainers which were a great fit and looked really expensive on. I'll definitely be ordering again! First class.

I will say however it does take 11 days to arrive which is quite long, I was in no hurry though.

Date of experience: February 24, 2025

I ordered handbags, just delivered. Yeah delivery took a while but the quality of bags really great. I will reorder again keeping in mind it will take 14 days. Thanks 😊

Date of experience: February 21, 2025

Taking forever to deliver. I mean 15 days for a shipping country based in Europe it’s a bit much. Expected a pair of earrings for 2 weeks !!!!

Date of experience: January 31, 2025

Pedido on line en black friday y mes y medio después no se sabia nada de mi pedido y no me devolvían el dineroun fraude

Date of experience: November 28, 2024

My experience has been good at shopping 1�7/h2>

My experience has been good at shopping here
I bought a few items that I had to carry in my hand :(
If I wanted a paper bag, I had to pay 10 cents.

The most interesting thing about this is that jewelry arrives at the store in transparent bags, which employees take off and throw away.
I asked saleswoman for one such bag to protect my purchases, she served me very well and said that they were forbidden to give plastic bags...

Apparently, I conclude that discarding plastic bags directly, rather than reusing them, polutes environment less... Ok
Or it may be more profitable for the company to throw away unused bags and pay 10 cents for their paper bag.

As for the positive experience, I like the design of perfumes! I usually only buy stainless steel products, and I've had a very good experience with them, I've never had any quality issues.

Orders in the online store are usually delvered very quickly, and often delivery is also free.

However, I find this very frustrating: orders are usually sent only in paper envelopes, and especially in the case of jewelry. It may be damaged because of this!!!
Last time I ordered a ring, and it was curved, and it can't be bent back.

Date of experience: January 23, 2025

UPDATE: I got the refund which is great. I still think this company needs a lot of improvements with their customer service to make it more convenient for their clients. There’s so many other online shops with good examples. With this kind of experiece would not order from online again.

I’ve been to their shops before in other countries and always loved it. Last year they opened an option to order to my country. (I believe from Lithuanian warehouse). ordered a couple of clothing items at the end of nov 2024.
I got the package on 14th dec, everything was nicely packed and nothing was wrong with the items, they just didn’t fit and I sent them back the same day to get a refund. Over a month has passed, no refund money and, update e-mails at all from the company. I went to my courier site to check if they have got the order. It arrived in the warehouse on 18th december. So I’ve sent a couple of questioning e-mails to only got the automatic answer back. Right now I feel a bit disappointed with their offered options to reach them. I’m still hopeful to get an answer and a refund back but reading the reviews here now seems like a lot have had a similar experience.

Date of experience: January 22, 2025

I ordered items before Christmas they 1�7/h2>

I ordered items before Christmas they arrived after Christmas. Kept one of the items & I’ve tried to return the others. I can’t generate a returns label as it doesn’t recognise my order number, I’ve emailed them 4 times only to be told they are busy at the moment & will look into it. 3 weeks later & nothing! I’ve tried to ring them & it’s an incorrect number. This company is totally rubbish at customer service. Don’t really know what to do next to get my refund & send the items back.

Date of experience: January 08, 2025

In beyond happiness with my purchases! Despite the low rate in trust pilot, I just wanted to try my chance and I didn't expect this good products. I'm a fan of the brand from now on :)

Date of experience: January 16, 2025

Ordered something online, paid, no confirmation mail. Emailed a week later no answer. They’re either not capable of running a business or they’re just big losers/scammers. Total waste of your money and energy 👎🏻

Date of experience: December 30, 2024

Don't ever remember signing up to their mailing list but they email me incessantly. I have unsubscribed over twenty times and complained but still they keep coming!

Date of experience: December 19, 2024

Thank you Parfois for my bags! I love them!!! I ordered on Black Friday and they have arrived, all intact and nicely packed. The tracking was quite reasonable. I could see where the parcel had got to. I was informed of Royal Mail receipt and the delivery by them was within the business days they allow for their delivery.

Date of experience: December 17, 2024

wish i’d read the reviews before 1�7/h2>

wish i’d read the reviews before ordering and realised the shipment came from abroad
i’ll wait to see if my parcel arrives do have a royal mail tracking no
too long to arrive ordered on 6th december wish they had said it was coming from abroad

Date of experience: December 06, 2024

I wish I’d seen reviews before I 1�7/h2>

I’m relieved I received a refund today.

I wish I’d seen reviews before I ordered a bag online on 12 November 2024.

I emailed Parfois 9 days ago & 2 days ago they responded that the carrier considers the item lost.

Maybe in response to 1 star Trustpilot review 4 days ago.

Parfois phone lines don’t work.

Date of experience: December 10, 2024

First time using this company, customer service is awfull, my order has not arrived absolutely no contact with me. No email replies. I now have a fake tracking number sent to me. Luckily i paid with klarna and will use them to get this resolved, never using them again

Date of experience: December 12, 2024

Very disappointed to see a lady try on pierced earrings, when I mentioned to the sales assistant how unhygienic this is, she agreed but said it was allowed by the company. This should be disallowed immediately.

Date of experience: December 12, 2024

I ordered a couple of bags online which my sister had and I loved. I had never heard of this company and now I wish it had stayed that way. I have still not received my order and after a couple of emails sent they have finally replied to say they will talk to the courier but no acknowledgement that I have paid for products I haven't received. On top of this they keep spamming me with offers of free overnight delivery. My order number is 01128511 if anyone from Parfois is bothering to read reviews

Date of experience: December 11, 2024

I saw all the negative reviews here after ordering for the first time and honestly I was terrified that my package would be super delayed or will not arrive at all- but my order was shipped after 2 days and was sent to my place super quickly!
I dont know if location plays a role (I live in Germany and ordered from German website) but the shipping was quick and all the items look great, so please dont let these negative reviews influence you if you really want to buy something :)

Date of experience: November 22, 2024

DOES THIS COMPANY ACTIALLY WANT TO SELLTHINGS & WANT MY BUSINESS?Not once but twice turned away from 1�7/h2>

Not once but twice turned away from store near to but not passed closing time. Staff seem to have very little customer service training. Young & inexperienced left in charge. Can be abrupt and bolshy. Products lovely but It grates on me to support a company that staff have so little regard for their customers. Do they not realise that if we don't shop there....the company will collapse & their jobs will go? You get paid the same if you're nice as you do if you are uninterested but you'd enjoy your shift more if you were pleasant. Sure give it a try and see why don't you?
I'm referring to their store in Swords Pavilions, County Dublin.

Date of experience: November 05, 2024

Personally had a fab experience with PARFOIS! Their website is super easy to use and got a 10% discount for joining their mailing list. Delivery was free as I bought 2 backpacks and they were shipped within 3 days. Tracking was updated for each leg of my order’s journey from Portugal to the UK. Arrived well within their estimated delivery time and packaged nicely. Both backpacks are of fab quality, I love them 😍❤️ would definitely use again!

Date of experience: October 14, 2024