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Love the discount on the holiday gift pack. I would like to be able to buy the 32 oz shampoo separate from the conditioner because as you probably know the conditioner lasts so much longer than the shampoo.
Still looking forward to the leave-in conditioning treatment. Hope it’s like the past “Shine” emulsion product.
It was super easy and I went into my favorite Planet Beauty to pick it up and then I ended up buying a couple products from the store.
Excellence in marketing and customer service. Pricing points help the everyday consumer (that might not be able) to purchase the newest technology in products. Thank you Planet Beauty, BLee
Great Selection, user-friendly website, fast delivery and prices can't be beat. I only wish I had discovered Planet Beauty sooner. : )
When Planet Beauty opened in sunny Newport Beach, California in 1992, we didn’t agree with the definition of a beauty retailer. Rows of little beauty counters crowded inside busy department stores surrounded by mazes of packed parking lots…mega-mall monotony. This was not our definition of beauty. So, we decided to create a curated beauty haven in convenient neighborhood locations. We provided professional beauty brands as well as trending products and innovative newcomers. We developed a structured educational program to ensure the best and the brightest beauty advisors in our stores. And we decided we were going to have our own definition of beauty. And for over 25 years, we’ve done just that. 37 locations and a successful website later, we deliver more than just the best in makeup, skincare, haircare, styling tools, bath and fragrance. We redefined what beauty means to us, and most importantly, to you.
3199 Red Hill Avenue, Suite A, 92626, Costa Mesa, United States
I still didn't receive any shipping information.
Date of experience: January 04, 2025
Reply from Planet Beauty
We understand your frustration with the lack of shipping information. We sincerely apologize for this oversight and the inconvenience it has caused. We know how important it is to receive timely updates, and we're truly sorry that we haven't met your expectations in this regard. We're looking into this matter immediately to determine what happened and prevent similar situations in the future. Your patience and understanding are greatly appreciated as we work to resolve this for you. We value your business and hope to regain your trust.
Ordered an item at the beginning of December for my wife’s Christmas Present. Got an email saying your item has been shipped with tracking number. To this day January 6th the tracking number says label created awaiting item at USPS. When I emailed planet beauty about this weeks ago I’ve gotten no replies. Product still has not even started its journey to my doorstep.
Update: Customer Service Representative reached out and explained the cause for the delay and promptly corrected the issue and shipped immediately. My wife now has her present and loves it. Yes there was an issue but the company took all necessary steps to ensure I was satisfied.
Date of experience: December 04, 2024
Reply from Planet Beauty
We understand your frustration with the delay in receiving your order. We strive to provide timely and accurate shipping information, and we apologize for the inconvenience this has caused. We are committed to resolving this issue and ensuring you receive your order as soon as possible. We see that a member of our customer support team has assisted you in this matter.
You won’t find better deals and faster shipping !!!
Date of experience: January 07, 2025
I still haven't received my package shipped on 12/18, nor have I received a replacement. The customer service department hasn't been helpful. It seems it's not a priority for them to address and rectify the situation.
Date of experience: December 13, 2024
Reply from Planet Beauty
Hello Dear Customer,
Thank you for your review, unfortunately, due to the holidays, the carriers were experiencing some delays, however i see that a member of our customer service team was helping you regarding this issue and reshipped you a new package and i see that the original order arrived as well and i see that a mnember of our customer service team has reached out to you. Please contact us at (949) 752-1885 or email us at info@planetbeauty.com, thank you.
Quick and easy and love that there was a 20% discount!
Date of experience: January 06, 2025
I was told if l put in my email, l would receive 20% off, l could not apply this?????
Date of experience: January 06, 2025
Easy to order. My daughter loves your product so had to try and buy for myself. Anxious to get quickly in the mail.
Date of experience: January 04, 2025
Date of experience: January 05, 2025
I did not like that I signed up for texts and emails to get a discount and then said it was not valid,
Date of experience: January 05, 2025
Itwas easy and quick AND I liked the sale prices.
Date of experience: January 04, 2025
Ordered a curling iron Dec 30. Its now Jan 3 and still no info on when it will be shipped.
Date of experience: December 31, 2024
So easy to find what I was looking for. Fast and easy checkout too!!!
Date of experience: January 03, 2025
I received the wrong product. I message the team and they requested I send in a picture of the items I received and I have not heard back. This has been ongoing for over 2 weeks. I am totally dissatisfied with the customer service.
Date of experience: December 15, 2024
Reply from Planet Beauty
We understand your frustration with receiving the wrong product and the lack of response from our team. We strive to provide excellent customer service and apologize for the inconvenience you've experienced. We're committed to resolving this issue as quickly as possible. We appreciate your patience as we work to address this matter.
Date of experience: January 02, 2025
It was easy to place my order. I liked that the coupon didn't exclude the brand I ordered.
Date of experience: January 01, 2025
This is my first time ordering from planet beauty. Site was user friendly. My items haven’t shipped yet so can’t provide any details.
Date of experience: December 29, 2024
Date of experience: December 28, 2024
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