Nice frames and delivery was very super quick
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Update: The day after I wrote this review, I received an email from the poster store stating they received my email and they are mailing me new posters at no cost. Updated my rating.
Love their posters. However their customer service is non existent. I received damaged posters and have contacted them 4 times in the past 2 weeks and have had no response. I've emailed directly and filled out their online contact form. Very disappointing considering I wanted to order even more posters.
Overall very good experience from selection of the posters and delivery. Indeed the best prices offered. However, I felt the paper quality could have been better to make the pictures look brighter.
All in all, good value for money and I am likely to shop again.
Updating my review because they fixed the issue. I love these! They make a room look so upscale. I have been telling everyone about them. I love how on the website you can see different configurations and then use that to switch out pics you want instead. We have it in 2 rooms so far and it looks great! Definitely recommend
Company details
Written by the company
Har du frågor om beställningen, betalningar, leveranstider eller allmänna frågor om Poster Store? Skicka ett mejl till info@posterstore.se och få ett svar inom 24 timmar. (Mån-fre 9:00 -17: 00).
Poster Store
Written by the company
- Premium kvalité
- Vårt sortiment är fyllt med trendiga och vackra posters och ramar av högsta kvalité. Vårt mål är att ha produkter av högsta kvalité, snabbaste leveranstiden och bästa möjliga kundservice.
- Fri frakt
- Fri frakt för ordrar över 349 SEK
- Snabb leveranstid
- Vi levererar inom 1-3 arbetsdagar.
- Inspirerande tavelväggar
- Låt dig inspireras av våra snygga tavelväggar här hos Poster Store.
Contact info
BOX 11025, 100 61, Stockholm, Sweden
- info@posterstore.se
- posterstore.se
Verified
Nice frames and delivery was very super…
Nice frames and delivery was very super quick
Date of experience: December 25, 2024
Do not buy from this company
Do not buy from this company. They promised fast delivery and I still have not received my order for my granddaughter for Christmas. I ordered after Black Friday, now on their website they are promising people if they order by the 18th they will have their order for Christmas.
It takes 48 hours to get a response from them and every time I send them an email I get the same response. Do to high demand delivery service is running longer then expected. No other update except to rate them.
If I could give them a negative rating I would!!!!
Date of experience: December 04, 2024
Reply from Poster Store
Hi Kathy,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
\-Team Poster Store
I ordered two posters a week ago and…
I ordered two posters a week ago and have received no notifications or shipment information. I have tried to contact them and I have received no response.
Date of experience: October 03, 2024
Reply from Poster Store
Dear Julie,
Thank you for bringing this issue to our attention. We are sorry to hear that you have never received your order.
We are very sorry for the lack of response from our side. Sadly I can not find any contact information attached to your review. Would you please reach out to our customer service? This will ensure that we can look together at this matter and hopefully find the best solution.
We wish you a lovely day!
Verified
I ordered 4 big posters and 1 only was…
I ordered 4 big posters and 1 only was somehow okay quality but the rest were awful. I mean I could go to dollar store and get better quality.
Date of experience: September 16, 2024
Reply from Poster Store
Hi Tetiana
thanks for your review. We are very sorry that you are not happy with our prints and our prices. We work hard to offer you a wide range of images and also to inspire you with the newest trends on the market. All of our motifs are a product of an artist or photographer and are therefore protected by copyright.
We wish you a great day!
/ DESENIO
I had a very easy and smooth buy two…
I had a very easy and smooth buy two posters. Very quick with the website.
Will go there again.
Date of experience: August 31, 2024
Reply from Poster Store
Hello Mie,
We just wanted to reach out to you and thank you for your recent feedback. It is really important to us as it helps us serve our customers' needs better. If there is anything we can help with, please get in touch with our Customer Service team.
- Team Poster Store
Bad frame quality and no responsive customer service
I ordered 2 large frames with posers and framing service.Posters are really nice but plastic On those frames is very bad quality and if you look at them from an angle reflection is so bad that you cant even see whats on the picture.I was very disappointed with frames quality but i wanted to keep posters.I e mailed multiple times to customer service and provided phots of frames reflection.Once they got back to me and when I responded that i want refund for frames and i want to send them back i stopped getting responses even i emailed them 3 times after that in a week and didn’t hear once from them.Very disappointing .Order number PS3697202
Date of experience: August 14, 2024
Reply from Poster Store
Hello Aleksandar,
We are very sorry to hear that you are not satisfied with the quality of our frames.
We strive to have the strongest and most beautiful frames and therefore we use acrylic glass which has the same reflective properties as real glass but is shatter-proof, lighter and crystal clear.
Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution.
- Team Poster Store
Buyer Beware
I placed an order believing the delivery within 2-4 business days. My order (3708355) was placed on the 14th, and their automated assistant shows me that the order has still not even been processed. So I requested a cancellation as it won’t arrive in time, and the website states if you wish to cancel before shipping to contact customer service. Which I have done. They are telling me and order cannot be cancelled once it is in transit. However it is not in transit and has not been processed based on the information they are providing me via their automated assistant online. Emails have been replied to, which I appreciate, but they avoid providing me tracking, despite claiming it is in transit, and that is not the same information given by their automated assistant when I request order update.
Be watchful of their online claims for shipping times, and be prepared for difficulty getting consistent/factual information from customer service. If the order was in transit, I would have a tracking number.
Date of experience: August 16, 2024
Unable to contact customer service.
The poster arrived quickly and I am happy with the quality of the paper. However, the colors of my poster are not the same as online. The live chat kept coming up as an error, the email bounced back, and the online form will not submit.. I will keep trying to get ahold of customer service.
Date of experience: August 09, 2024
Reply from Poster Store
Hi,
We are very sorry to hear that you are not satisfied with the quality of our posters.
We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish.
Unfortunately, I cannot find any contact information for your review. Could you please contact our customer service again? Please send it to the following email: info@posterstore.com.
Our customer service will of course look in to this issue and find the best solution for you.
- Team Poster Store
Verified
Great shopping experience
Overall very good experience from selection of the posters and delivery. Indeed the best prices offered. However, I felt the paper quality could have been better to make the pictures look brighter.
All in all, good value for money and I am likely to shop again.
Date of experience: May 06, 2024
Reply from Poster Store
Dear Customer,
Thank you for your feedback.
We are very sorry to hear that you are not satisfied with the quality of our posters.
We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish.
Your feedback is valuable to us so that we can work to provide an excellent experience for our customers! If you have any questions or if there is anything we can help with, please get in touch with our Customer Service team.
Have a nice day!
- Team Poster Store
Mean customer service/ripped off
A poster defaulted to 2 and another poster I did order was missing from the order. I was asked for a photo? I wasted time for an entire week emailing back and forth to 3 different people, the first two were terribly short and rude. I was charged for everything when I asked not to send the missing poster and charged for the 2nd of the same print. Never have I had an experience this terrible. I wanted to cancel the missing poster and send back the double. The link would not let me return anything. Shame on you. People can not afford to pay for your greed anymore. I have no problem paying for a product I order.
Date of experience: May 14, 2024
Reply from Poster Store
Hi Amy,
We are so sorry for your overall bad experience with us. We are also very sorry to hear that you are not satisfied with our customer service. We will ensure that the appropriate coaching is provided to our agent to improve the experience provided to our customers moving forward.
Sadly I can not find any contact information attached to your review. Would you please reach out to our customer service? This will ensure that we can look together at this matter and hopefully find the best solution.
We wish you a lovely day!
Kind regards
Team Poster Store
Verified
good and fast
Date of experience: April 01, 2024
Reply from Poster Store
Kära Keity,
Tack för din recension och dina fina ord.
Vi önskar dig en fin dag!
Med vänliga hälsningar
/Team Posterstore
Verified
Den var jätt bra
Date of experience: January 27, 2024
Verified
Very quick delivery and wide range of…
Very quick delivery and beautiful collection of posters.
Date of experience: December 12, 2023
Reply from Poster Store
Hi Wajeeha,
Thank you for your feedback, it is really appreciated!
If you have any questions you are welcome to contact our Customer Service team.
Best Wishes,
- Team Poster Store
A big waste of time
I tried for several hours on your site and when I had finally decided to purchase I was unable to get the transaction through. No where does it say submit your order. A big waste of my time
Date of experience: December 28, 2023
Reply from Poster Store
Hi Marie,
Thank you for your feedback.
We are sorry to hear about the issues you have experienced when trying to place an order. This is of course not how we would like our customer's experience to be.
Sadly I can not find any contact information attached to your review. Would you please reach out to our customer service? This will ensure that we can look together at this matter and hopefully find the best solution.
Wishing you a lovely day!
/Team Poster Store
Verified
Amazing quality and customer service ❤️…
Amazing quality and customer service ❤️ recommended 1000%
Date of experience: December 17, 2023
Great options and delivery
Reliable, and fast delivery. Not to mention the great prices on their wide selection
Date of experience: November 30, 2023
Be responsive to your customers before scaling promotions
The Poster Store has horrible customer service. Their site is super faulty. I tried weeks ago to escalate a customer service ticket and it did not submit.
I went and wrote in via Instagram with my concerns via a direct DM and never received a reply.
I followed up via an IG post and nothing. I will never place an order again. Highly dissatisfied. Don’t blame your marketing team if they can’t reach goals because you will have to rectify your reputation management first.
Order number reference: 3072970
Date of experience: September 17, 2023
Reply from Poster Store
Dear Charlotte,
Thank you for your feedback.
We are sorry for your overall bad experience with us and that you have had trouble reaching us. This is of course not how we would like our customer's experience to be.
We will ensure that the appropriate coaching is provided to our agents to improve the experience provided to our customers moving forward.
Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution.
Wishing you a lovely day!
/Team Poster Store
Verified
Poster frames
I was not expecting to see 40x30 picture with a white frame included. This means that the picture is in fact 35x25 and now I have double white frame.
Date of experience: October 26, 2023
Reply from Poster Store
Hi Ozan,
Thank you for your feedback.
We are sorry that you are not satisfied with the prints you have ordered. We strive to make our product description as clear as possible and inclusion of a printed white border in the print is included in the product description.
Our customer service team is available to assist you with any concern you might have.
We wish you a lovely day!
/Team Poster Store
Terrible experience
Terrible experience. It’s a shame because the posters are very nice, but the customer service is not working.
I ordered four times with posterstore, and I had a problem with three of my orders. The first time, there were two posters (out of 9) missing. The second time, my order was doubled !! With 2 payments of course. They said I would get a refund within 10 days so we will see but i am not optimistes! The third time, out of 4 posters, they forgot one, and put a different poster than one I initially ordered. When I complained, they sent the missing item, but not the other one (so I Guess it means I will keep the one I never ordered instead ?!).
When you write to customer service, they do not answer so you dont know Whats going on. And there is no number to call.
I paid over 400$ in total to this company and I got stress and disappointment, so i wont order again.
How can I give you my contact privately ?
Date of experience: November 16, 2023
Reply from Poster Store
Hi Boyer,
Thank you for bringing this issue to our attention.
We are sorry for your overall bad experience with us.
Sadly I can not find any information that leads us to any of your orders attached to your review. We hope that you can come back to us with the information here or privately again so we can asses if you have had the correct assistance, we will like to ensure that we can look together at this matters and hopefully find the best solution.
We wish you a lovely day!
/Team Poster Store
Verified
Very good
Item is described. Fast shipping. Well packaged. Would buy again.
Date of experience: October 30, 2023
Reply from Poster Store
Hi Bart,
Thanks for sharing this with us, we are so glad to hear it! If you have any questions or if there is anything else we can help you with, please do not hesitate to get in touch with our Customer Service team.
Have a good day!
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