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It's a big scam. They put lien on the house if you get their services. They promise for lot of things but you won't get anything. Still waiting for the rebate that was promise 3 years ago. When I started my service I was paying $40 by weekly but all of the sudden my payments went upto $81 by weekly, from 2.99% it went up to 11.99%. Please avoid this company.
Hi already got scammed by them, how to get rid of that.
Any suggestions please
This company made promises and they didn't follow through on. It takes many tries and perserverance to finally get a hold of anyone and all you get is the run around and empty promises. They owe me an $8,000.00 rebate wich I have on paper and when I do get to talk to someone they say that the rebate section is working on it and someone will call me. I have had my work done going on 1.5 years and still no rebate.
Customer service agent name PRACHI NANAVATI was such a sweet person .she listen the problem carefully and assist properly i send her the video of leaking filter .now waiting for the response from company!!!! but she listen the complaint very nicely.good job needs more people like her As customer service representative and as the team
Find Smart Home Automation and HVAC solutions that work with your budget, needs, and requirements. Integrity and service matter to us, so we back all our work with some of the industry’s best guarantees. Our vision is to see families and consumers use efficient technology that is economical and environmentally friendly. Homes and buildings contribute 13 percent of Canada’s emissions. We believe that members of our community should play their part in helping reduce greenhouse gas emissions.
1243 Islington ave, Ontario, M8X1Y9, Etobicoke, Canada
Hi already got scammed by them, how to get rid of that.
Any suggestions please
Date of experience: November 16, 2024
It's a big scam. They put lien on the house if you get their services. They promise for lot of things but you won't get anything. Still waiting for the rebate that was promise 3 years ago. When I started my service I was paying $40 by weekly but all of the sudden my payments went upto $81 by weekly, from 2.99% it went up to 11.99%. Please avoid this company.
Date of experience: January 01, 2025
Scam! Scam! Scam! They scammed me 24000 and disappeared! I was told 10 years interest free and up to 9000 rebate, but after one year i am charged 14.99%. 14 months later, I still haven’t received my rebate! Let’s suit the company!
Date of experience: February 29, 2024
This company made promises and they didn't follow through on. It takes many tries and perserverance to finally get a hold of anyone and all you get is the run around and empty promises. They owe me an $8,000.00 rebate wich I have on paper and when I do get to talk to someone they say that the rebate section is working on it and someone will call me. I have had my work done going on 1.5 years and still no rebate.
Date of experience: December 30, 2024
There is no heat in my house with the thermostat stopped. I tried calling several times the customer but there is no answer. Even the agent who sold me the service doesn't take my calls. So bad...
Date of experience: December 20, 2024
Assuming it s possible to give this company a -5 stars I would. Please beware of Provincial Smart Home. It’s a scam company. They will scam you and run. They would promise a government rebate, scam you of your hard earned money and flee. We are a victim and it’s very painful.
Date of experience: December 14, 2024
This company is a scam. I have been trying to call but no answer. the thermostat is shot and I am getting no heat. I see lots of scam report regarding this company. I urge that we all get together and approach the Goverment
Date of experience: December 12, 2024
This company has scammed so many people and has got everyone in debt over their heads with Fanciest who has doubled the monthly payments and nothing was explained just hurried everyone to sign up.
We are lost and don't know where to go with this, now their phone # is no longer in service and we have collection agency after us for not paying the buy out of 2200.00
Date of experience: November 11, 2024
I got scammed by this company I’ve been contacted with this company guy name KARTIK came to me and I was promised to get 10k. and numerous others I can see they got scammed too.i got heat pump and furnace and door camera and some other stuff and was told that I will get a rebate from the government it was done back in September 23.we had done some kind of inspection and they told us it will be in process after that, it’s been a year Since then I’m not able to contact anyone I’ve been contacting the company and they was keep saying my rebate is in process till June 2024 they have answered then since now there is no way I could get a hold no email response no physical address of this company the address showed on the website it was a call centre . My systems need service and I am completely lost also I now owed 26000$ I was told that everything should be under 15k and now financit company they are collecting payment they have increased my payment amount it supposed to be 100$ and now im paying 240 $ bi weekly . Which I wasn’t told , I contacted financeit they rolled the ball we can’t do anything, if you can’t do anything then who you shouldn’t approved loan this company ?? I’m completely lost who should I call where to go. I can’t afford this mess please help me
Date of experience: June 10, 2024
"Provincial Smart Home" This company is a complete scam! Everyone should take note of this and never get prey to these predators!! I was promised to receive a CAD 10k rebate within 3 months, which was never paid it's one year now. There is no customer care number that you can reach out to if there is any issue with equipment or any complaints you may have. I'm up to join forces and sue these scammers!!
Date of experience: November 21, 2024
FRAUDS
Hello all!
I am thinking of taking this scam to a local MP. Please let me know your thoughts.
I live in Sarnia, anyone living in same area interested to join please reach out to me at 5195722937. Please text me. Thanks!
Date of experience: November 01, 2024
OUR Z
Ok, I guess we are another couple that got scamed by this company. When my husband was contacted by phone by Adelle Javid 647-594-7770 He agreed to have them come out to see him.
The person explained everything on a piece of paper saying that we would get a 10,000.00 rebate from the Government and then only have to pay 160.00 per mth. for the heat pump water tank and doorbell. My husband agreed and sent a void check to a company as he was told. We were to have a government auditor come to inspect our home to see if we qualify for the rebate.
The next day, Provincial came to our home to dimantle and replace the equipment we have to the above mentioned appliances.
At 2:00 that same afternoon an government inspector showed up and was not please that Provincial was already setting up the new equipment.
It took 3-1/2 months to receive this information. In the meantime, we continued to call provincial concerning the interest free loan info that was to be suppled but to no avail. Now the phone number we call Adelle Javid goes immediately to voicemail
This company is operating a scam on people and need to be stopped. We will be contacting the Fraud line for the OPP but we are still left with a 19,000.00 plus interest of 10-1/2 % over 10 years which will end up being over 32,000.00 for this equipment. Buyer beware is all I can say. The company who Took on this Loan, Vault pay says there is nothing they can do as they took on this loan in good faith. They also told us that they have had many of the same calls of this nature and that they are sorry for our trouble.
Date of experience: July 18, 2024
There is a group trying to get things arranged to go after these fraudsters.
There is also an MCoulter doing a piece on these crooks for the Toronto Star. We need to get together en masse and make things ugly for these thieves so they don't get to scam any more people
Date of experience: March 11, 2024
I am on the same boat
My contact number is 705-970-3520
They promised me to pay $3000 and I have proof in an email
I have issues with equipment from
Couple of months
Kindly someone advise how can we take legal action against them
Date of experience: November 09, 2024
Criminals!
They signed us up for a loan and then disappeared and never met any of the conditions of the contract.
I'm seeking legal council.
Date of experience: November 08, 2023
SCAM SCAM SCAM. It's been more than a 11 months Dec 2023, since they have installed the equipment of $25,000 and said I will receive a rebate of $8960. Its been almost a year and I haven't received the rebate plus I have 24k loan that has to be paid off. THEY now no longer have phone number and website is down too, contact number is not reachable.
WHAT CAN WE DO HERE...so many people have been scammed by this company.
Date of experience: November 06, 2024
Provincial Smart Home services installed a tankless water heater in my home, on March 3, 2024. Had no hot water on August 25/24. After many, many phone calls I finally got someone on the phone. They promised a technician would come within a day. After many more calls, and no hot water, I finally had a service technician on September 9/24 who got it working, but he said I needed a new mother board and it would be ordered right away. Finally September 12 he showed up and installed the mother board. Now upon looking closer, my heat exchanger has mold and moisture. Says I need a new unit. Plus the fact that this dangerous. Now, after many more calls - between Sept. 16 and Oct 14th - promises, promises - never fulfilled. It was supposed to be delivered on October 10th. for sure. Nope - not delivered - no message about a different date. NOTHING - Now when I call the company, it says this number is not in service. So they have scammed me with a defective tankless water heater - never did received my Enbridge pay out, or my Bill Credit.
Always promises, promises, but no action. Also, you can't email them because they never answer an email. What a scam!!!
Date of experience: September 16, 2024
Hi All,
Everyone submit a case against this company. This is fraud company and there website and phone number not working. We need to catch them this type of fraud companies. My carbon filter not working and I called this company from the last two months but no one responding.
Submit a case against them
Contact us: Ontario government service standards
Date of experience: October 28, 2024
I was scammed as well. It's been more than a 11 month since they have installed the equipment of $25,000 and said I will receive a rebate of $8500. Its been almost a year and I haven't received the rebate plus I have 24k loan at 14% interest. Provincial smart home have shut there office down and there contact number is not reachable.
Date of experience: December 05, 2023
This company is a fraudulent company and a scam. There phone are not working and put on a finance that is now $317 a month with no services of maintenance. I am reporting them to the police and sue them.
Date of experience: October 24, 2024
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