If I could leave less stars I would.
I’ve had to call up Rebel every single month about my direct debit. Each time, I’m informed it’s been “set up incorrectly� and that’s it’s why it’s not worked. Which makes me think that they do NOT have the capabilities to do so, or, their incapable staff aren’t told how to do so correctly.
I then paid £161 to pay off the account, which they then couldn’t locate. Which meant I was getting bills through for an overdue payment - when I’d already paid.
I was advised not to pay an additional amount until they located the original payment.
Now, because I’ve not been paying direct debit, I have a large amount to pay off, which I’m finding very stressful.
I also asked to receive email communications rather than postal… and again. This hasn’t happened.
The staff are always friendly when dealing with issues but there have just been so many now it’s absolutely outrageous, and really is unacceptable to provide such a terrible service.
