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Just signed up to Ebico / Rebel energy. Cannot really give a review, as I have just switched over.
But have had very positive communications, spoke with an agent ( De-Juan ), extremely polite, and very good customer service skills.
So all positive at the moment.
Great to be back with Ebico/Rebel energy.....
Any queries and they are straight on it...Human beings who read and understand....Excellent...Graham superquick reply to my problem this morning.....
Not the AI that are unable recognise a word..😂
Dear Rebel Team, thank you for amazing service. Your manager AnthonyB has provided excellent customer service and resolved the issue with overpayments on my account. I am pleasantly surprised by the speed of response to my problem and the high effectiveness of its solution. I hope that the professional work of managers will be adequately rewarded. Thank you. Merry Christmas to Rebel Team!
Been with rebel energy for nearly a year now and I’m hoping I can stay for another year once my new tariff is available. It’s been so easy and Jaydrin was a great help on advice for renewal and refunds.
Rebel Energy is a new breed of energy supplier, providing clean energy to households in the UK at an affordable price. Rebel’s on a mission to address inequality and combat the climate crisis with a benevolent mindset. Rebel with a cause, energy with a difference.
Rebel Energy Supply, Bedford Heights Business Centre, Brickhill Drive, , MK41 7PH, Bedford , United Kingdom
Fastima dealt with my query in a polite and efficient manner
Date of experience: December 19, 2024
Reply from Rebel Energy
We're always happy to help! Thanks for your feedback.
I had quite a lot of questions about my billing, and Danwill helped me get through all of them quickly and easily, while staying friendly and helpful.
This is my second time using Rebel's customer service helpline, and both times it's been a much better experience than I've had with previous suppliers.
Date of experience: December 19, 2024
Reply from Rebel Energy
Hi Sean,
Thanks for your feedback.
We pride ourselves on our customer service and are delighted to hear you've been pleased with the service you've received when you've called. We're always happy to answer questions and Danwill will have been happy to have helped!
Please don't hesitate to get in touch if we can assist you with anything else.
Thanks for being part of the Rebellion!
Thank you, Graham, for your prompt and clear response to my request. I really appreciate your professional and friendly approach. It's always a pleasure to deal with such excellent service!
Date of experience: December 19, 2024
Reply from Rebel Energy
Hi Iryna,
Thank you for your kind words.
Excellent service is what we always strive for and we're so pleased this is what you experienced. Graham will have been happy to have helped you and we'll be sure to pass your lovely feedback on - what you have said will mean a lot!
Shaziah: The Saviour of the Day
I want to express my heartfelt appreciation for Shaziah’s prompt intervention in resolving the mismatched address issue. Thank you for handling it with such efficiency and effectiveness. Keep up the amazing work—you truly excel at what you do!
Date of experience: December 19, 2024
Reply from Rebel Energy
What amazing feedback - we will make sure that we pass it on to Shaziah!
Jayden was was helpful in explaining to me
Date of experience: December 18, 2024
Reply from Rebel Energy
That's great to hear - so happy that Jayden was able to help!
Absolutely fantastic service provided and I’m genuinely impressed by the effort and time that my queries have been dealt with.
Thank you so very much for your hard work and support 😊
I hope you have a wonderful Christmas because you deserve it 🎅🎅🎅
Date of experience: December 19, 2024
Reply from Rebel Energy
Thank you so much - we really do appreciate the amazing feedback. We hope you have a great Christmas too!
Not good customer service. Tried to find the company online to change to another company but does come up.
Date of experience: December 18, 2024
Reply from Rebel Energy
Hi Diane - so sorry if you've been struggling to find our details. Feel free to visit our webpage here : https://rebelenergy.com/ or email us help@rebelenergy.com - someone will be happy to help.
Fast and efficient answer, plus all information needed attached. Thank you very much.
Date of experience: December 18, 2024
Reply from Rebel Energy
Hi Mr Carrasco Armijo,
You are very welcome!
We're always happy to help and are delighted the service you received was worthy of a 5 star review. Please don't hesitate to get in touch if we can assist you with anything else.
Shaziah helped me to resolve my issue quickly, thank you!
I’m still not sure why I was sent multiple emails regarding an upfront “advance� payment taken by direct debit, which I promptly cancelled through my bank, and a request to submit a meter reading, which is what I prefer).
Date of experience: December 18, 2024
Reply from Rebel Energy
Hi there,
We're pleased to hear Shaziah was able to help!
Thanks for your feedback.
Fantastic member of staff. Thorough and efficient! Thank you
Date of experience: December 18, 2024
Reply from Rebel Energy
Hi Adam,
We're so pleased your enquiry was dealt with thoroughly and we're delighted you thought the team member you spoke to was fantastic - that's high praise indeed!
Thank you for taking the time to let us know - we'll be sure to pass your comments on!
Neil S was on the ball with my new account and the savings by using Rebel Energy were significantly better than expected.
Date of experience: December 17, 2024
Reply from Rebel Energy
Hi Guy,
We're pleased to hear this was the case and that the service you received was worthy of a 5 star review! Thanks for taking the time to share your experience - we'll pass your comments on to Neal who will have been happy to have helped!
Spoke on the phone with Orphelia. She understood my request and help me resolve an issue about my bill. The corresponding emails came straight after the phone call and everything was sorted out.
Date of experience: December 17, 2024
Reply from Rebel Energy
Hi Angeliiki,
Great service is what we always strive for and we're so pleased this is what you experienced. Orphelia will have been happy to have helped! Thank you for taking the time to share your experience.
Orphelia from rebel energy has been very helpful each time I’ve reached out with an issue. I am still having ongoing issues with my smart meter but am being supported in these issues by the rebel team
Date of experience: December 17, 2024
Reply from Rebel Energy
Hi Ashleigh,
We're sorry you've had issues with your smart meter but are glad to know this is being looked into.
We're always happy to help and it's good to hear how helpful Orphelia has been, thank you for taking the time to feed this back to us - your comments will mean a lot to Orphelia.
Orphelia was really helpful with answering my queries regarding my bill and how smart meter work and how they read it remotely. Polite and concise.
Date of experience: December 17, 2024
Reply from Rebel Energy
Hi there,
We're so glad to hear Orphelia was able to answer your queries - we'll be sure to pass your comments on. Please don't hesitate to get in touch if we can assist you with anything else - we're always happy to help!
Reply from Rebel Energy
We're always happy to help! Thanks for sharing your feedback, Yvonme!
Quite respond and the response from Siphesihle was polite and she was patient.
Date of experience: December 17, 2024
Reply from Rebel Energy
Hi Gloria!
We're pleased to hear you felt the way you did about the service Siphesihle provided. Thanks for your feedback!
Very helpful and professional service. Ashir helped set up my account and direct debit. Very informative. So easy and straight forward. Have been dealing with a lot of different suppliers recently in closing a business and moving into a new home - and this company was without a doubt the most easiest one to deal with - Thank you!
Date of experience: December 17, 2024
Reply from Rebel Energy
Thank you for taking the time to leave us such a great review, Kevin!
We genuinely try to be that little bit different in our approach; knowing you feel the way you do about us means a lot.
It's lovely to hear how informative and helpful Ashir was when handling your enquiry - we'll be sure to pass your comments on.
Thank you for being part of the Rebellion!
Very quick to answer
Customer adviser was very helpful and polite
Date of experience: December 17, 2024
Reply from Rebel Energy
Hi there Lisa,
We're pleased to hear this was the case and appreciate you taking the time to share your feedback, thank you!
Thank you, Tony, for promptly answering all my questions
Date of experience: December 17, 2024
Reply from Rebel Energy
We're always happy to answer questions! Tony will have been pleased to have helped and we'll be sure to pass your thanks on.
Please don't hesitate to get in touch if we can assist you with anything else.
I've been getting hounded to pay a bill despite it not showing up in my account.
I reached out to support for help as to why the bill wasn't appearing in my account. They said I set up a duplicate account and asked for my email. They said it would be updated.
I looked at my account a few days later and still nothing so I reached out to support. It's now day 5 and I've received no response and no clarity.
Bad service when you're hounding me to pay bills and I can't even access the bills on my account.
Date of experience: December 17, 2024
Reply from Rebel Energy
Hi Julia - thanks for the feedback. I'm so sorry it sounds like you're having some issues with our app. We are in the process of building a new one which should be live next year. I've asked for some more details from you to identify your account - once I have this I can ask one of the team to email you through a copy of the bill.
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