Refressbrand Reviews 9

I placed my order on 12/7/24. It is 1/4/25 and I have not received it. I have sent 5 emails requesting customer service and there has been no response.
Their order tracking claims it was delivered 1/3/24.
I contacted my credit card company to report the transaction. Cannot find a Dr. Ellaine Marshall dermatologist. Also can't find where any of the beauty magazines on the Refress website actually recommended the Refress product on their websites.

Date of experience: December 07, 2024

Rotten and crumbling product. No invoice with order number or customer service contact. Snake oil.

Date of experience: December 13, 2024

Scam!
No response to emails and cannot get a refund. Package shows in Dongguan for over a month now.

Date of experience: December 29, 2024

Do not buy these shampoo bars! They stink and you can’t return them.

Date of experience: December 27, 2024

I put in an order over two weeks ago (USD60) for 90 day supply of their hair spray never got a tracking number they won't respond to my emails just an automated answer that they received my email. Can't find a phone number. I believe they are a SCAM

Date of experience: December 01, 2024

The shampoo bar took forever to come. In the website it says it was developed in Australia but it comes from China. The scent was so strong I couldn’t even leave it wrapped in my house. I had to put it on my porch. I asked for a refund and never heard back.

Date of experience: April 11, 2024

They say that they have a 30 Day back guarantee, but good luck getting them to respond to you to honor it! I received my package but the smell was intolerable (I had to put it outside!). I contacted them and got an automated response saying they were reviewing it and would get back to me. I've never heard back and have sent an additional 2 email.

Date of experience: June 03, 2024

Tried to follow up with several support requests via email (received a request ID#) and messenger as my package showed delivered, but never got it. The postal service investigated and gave me a claim# to give to Refess. Still no reply after 2 weeks. Will be filling a charge reversal to my CC. Beware, the product comes from China!

Date of experience: December 27, 2023

Scammer! It seems legit at first but once you follow-up on missing items issue & trying to get a refund under their 30-day trial guarantee for an unsatisfactory product, your follow-up emails will be totally ignored. Good thing, I bought thru PayPal and got a refund.

Date of experience: May 14, 2023