Easy to implement, quick help from the CS team and they have been effective in getting refunds
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
RefundPros has unlocked easy, no-fuss refunds. As the manufacturer and shipper of our own branded products, I used to have to "make up" invoices with another company for them to submit. This means creating them in Photoshop and then exporting one by one.
RefundPros offered to create them for us, and all I do is sign to acknowledge that it is all correct. It's saved me so much time. Plus, they actually catch discrepancies! Our other company was missing hundreds.
Refunds pros has helped secure me tens of thousands of dollars worth of refunds. My only mistake was not hiring them sooner. I wish I did.
RefundPros reached out to our company and told us that Amazon possibly owes us a lot in refunds that they don't return automatically. They work entirely off commission on refunds they find, so it was an easy decision to take the chance. RefundPros has reclaimed over $15k for our company from our last 18 months of Amazon sales that we would've had no idea how to get ourselves. Their responsive staff and auditing expertise makes them an incredibly easy company to work with. If you are an Amazon seller and aren't sure if you're getting back all the refunds you are entitled to, I strongly recommend working with RefundPros!
Company details
- #1 of 4 best companies in e-Commerce Solution Provider
- #3 of 14 best companies in Business to Business Service
Written by the company
RefundPros uses proprietary software to identify late shipments with Shipping Carriers and a variety of reimbursements from Amazon on behalf of e-commerce businesses. This increases the businesses' profits by recovering their refunds and reimbursements from these Carriers and Marketplace Seller accounts with no additional effort on the part of the business.
Contact info
Canada
- refundpros.com
Easy to use and effective
Easy to implement, quick help from the CS team and they have been effective in getting refunds
Date of experience: December 16, 2024
Reply from refundpros.com
Hi Matt,
Thank you for your kind words! We're so glad to hear you're happy with our service. We take pride in providing quick and helpful support, and it’s great to know we’ve made a positive impact.
If there’s ever anything more we can do for you, don’t hesitate to reach out!
Reply from refundpros.com
Hi Eli!
Thank you for taking the time to leave us a review! It’s wonderful to hear your feedback, and we’re always here to help whenever you need us.
Here's for more refunds to come!
Verified
Very little effort was required from me…
Very little effort was required from me - just what I like!
Date of experience: November 18, 2024
Reply from refundpros.com
Hi Leon!
Thank you for your review! We're thrilled that you found the process easy and hassle-free. We’re always here to make things as seamless as possible for you.
Cheers!
RefundPros are the best
RefundPros are the best! They recovered several thousand dollars in a few weeks and it was super easy. What a great company..
Date of experience: October 28, 2024
Reply from refundpros.com
Hi Doug!
Thank you so much! We’re thrilled to have made the process easy and to have delivered quick results. Here’s to even more savings!
Verified
I wish I hired them sooner
Refunds pros has helped secure me tens of thousands of dollars worth of refunds. My only mistake was not hiring them sooner. I wish I did.
Date of experience: October 18, 2024
Reply from refundpros.com
Hi Tim!
Thank you for your kind words! We're so glad we could help recover those funds, and it’s fantastic to hear you’re pleased with our service. Here’s to more successful recoveries in the future!
I had an amazing experience with…
I had an amazing experience with RefundPros. Their service was top-notch, and they went above and beyond to ensure I was satisfied with my decision. Highly recommend!
I was completely impressed with their professionalism and customer service.
Date of experience: September 02, 2024
Reply from refundpros.com
Hi Inna,
Thank you so much for your kind words! We’re thrilled to hear that you've had an amazing experience with us. Providing top-notch service and ensuring our customers are satisfied is always our priority, so it's great to know we were able to meet your expectations.
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We truly appreciate your recommendation and look forward to continue working with you for a long time!
Verified
This service works well for us
This service works well for us! Thanks RefundPros!
Date of experience: October 02, 2024
Reply from refundpros.com
Thank you for your kind words! We're thrilled to hear that our service is working well for you.
It's always our goal to provide the best experience possible, and we appreciate your support!
Verified
Quality Service
My rep followed up when needed and acted quickly. They also pre-made the packing slips for me, so investigations on my side were quick and easy to verify.
Date of experience: September 13, 2024
Reply from refundpros.com
Hi Christine!
Thank you so much for taking the time to share your feedback. We’re delighted to hear that you were satisfied with the quality of our service and that our team could make the process easier for you.
Should you ever need any additional support we’ll be here to help!
I had been using a different company…
I had been using a different company for years and it was good, but I never really new what was going on. I switched to Refundpros and life is so much better. They are better at getting me reimbursements and keep me in the loop. I am a very happy customer!
Date of experience: September 24, 2024
Reply from refundpros.com
Hi Clayton!
Thank you so much for your kind words and for choosing to switch to RefundPros! We're thrilled to hear that you're happy with the results and that our efforts to keep you informed are making a positive difference.
It's our priority to ensure you not only receive more reimbursements but also have full transparency throughout the process. We're grateful for your trust in us and look forward to continuing to support your success! 😊
As Advertised
RefundPros reached out to our company and told us that Amazon possibly owes us a lot in refunds that they don't return automatically. They work entirely off commission on refunds they find, so it was an easy decision to take the chance. RefundPros has reclaimed over $15k for our company from our last 18 months of Amazon sales that we would've had no idea how to get ourselves. Their responsive staff and auditing expertise makes them an incredibly easy company to work with. If you are an Amazon seller and aren't sure if you're getting back all the refunds you are entitled to, I strongly recommend working with RefundPros!
Date of experience: August 26, 2024
Reply from refundpros.com
Hi Avery!
Thank you for sharing your experience with us! We’re delighted to hear that our services have been valuable to your business.
It’s always our goal to make the reimbursement process as seamless as possible for our clients.
We appreciate your kind words, it’s rewarding to know that we’ve been able to assist you in recovering funds that might have otherwise been overlooked.
Thank you for choosing RefundPros, and we look forward to continuing to support you!
Easy, Reliable Service
RefundPros has unlocked easy, no-fuss refunds. As the manufacturer and shipper of our own branded products, I used to have to "make up" invoices with another company for them to submit. This means creating them in Photoshop and then exporting one by one.
RefundPros offered to create them for us, and all I do is sign to acknowledge that it is all correct. It's saved me so much time. Plus, they actually catch discrepancies! Our other company was missing hundreds.
Date of experience: August 06, 2024
Reply from refundpros.com
Hi Beth!
Thank you so much for your fantastic review! 🌟 Saving our clients time and ensuring accurate reimbursements is our top priority, so it's great to know we've been able to help you.
Catching discrepancies and maximizing your refunds is what we do best, and we're glad you're seeing the benefits. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We're here to support you and your business every step of the way.
Thank you for choosing RefundPros!
Verified
Easy to work with and was able to get…
Easy to work with and was able to get done exactly what I need.
Date of experience: July 09, 2024
Reply from refundpros.com
Hi Chidi!
On behalf of the RefundPros team, we want to thank you so much for your kind review!
Your satisfaction is our top priority, and we’re here to help anytime you need us.
Here's for more refunds to come!
Amazing customer support and phone…
Amazing customer support and phone service hours. Loved my rep’s ability to help get competitive rates for refund commissions and onboard new carriers!
Date of experience: July 08, 2024
Reply from refundpros.com
Thank you so much for your kind words and for taking the time to review us!
We're glad to know we met your expectations! If you need any further assistance or have any questions, please don't hesitate to reach out. We're here to help!
Verified
Great experience
The entire team at Refundpros are great! They were very fast to begin working and effective at communicating everything. I would highly recommend them.
Date of experience: June 17, 2024
Reply from refundpros.com
Hey Aaron!
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a great experience with our team.
At RefundPros, we strive to provide efficient service and clear communication to ensure our clients are satisfied. Your words mean a lot to us!
Verified
Working with RefundPros has been great
Working with RefundPros has been great. They are easy to work with, honest, and work with us to achieve our business goals.
Date of experience: June 06, 2024
Reply from refundpros.com
Hey Mitch!
Thank you for sharing your feedback once again. We deeply appreciate your continued trust in RefundPros. Your loyalty means a lot to us, and we're committed to continually improving our services.
Here's for more refunds to come!
Verified
A wonderful experience
A wonderful experience. We didn’t realize how much money we were losing to Amazon. A win-win for all. Thank you!
Date of experience: May 21, 2024
Reply from refundpros.com
Hi Rob!
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with us. It's amazing how often hidden costs can accumulate, and we're glad we could help you recover those funds from Amazon.
Cheers!
Refund pros has been seamless to…
Refund pros has been seamless to integrate with our Amazon account and has done a fantastic job in getting us refunds that we would have had to hire a team member to do. I highly recommend them to anyone in CPG.
Date of experience: May 22, 2024
Reply from refundpros.com
Hey Matthew!
Thank you for your fantastic feedback! It's great to know that our efforts haven't gone unnoticed and that we've been able to secure your refunds efficiently.
Your recommendation means a lot to us, we'll keep up the good work!
Verified
Amazing Service
Refund Pros delivers next level service! They take the time to sift through countless potential reimbursements that a small team like ours does not have the capacity to do on our own. Saves us so much time and money!
Date of experience: May 21, 2024
Reply from refundpros.com
Hi Jillian!
Thank you for your amazing review! We're delighted to hear that our service has saved your team valuable resources. Your satisfaction is our top priority. If you need any further assistance, feel free to reach out.
Verified
This is a Win-Win
This has been a huge time saver for me and it's awesome to receive money back. I don't have the time to chase down Amazon and fight with them about missing inventory. RefundPros takes this all off my hands. Great service, super easy, and costs nothing unless they are able to secure refunds from Amazon. It's a Win-Win.
Date of experience: May 17, 2024
Reply from refundpros.com
Hi Stacy!
Thank you so much for your fantastic review! We're thrilled to hear that our service has been a huge time saver for you and that you're happy with the results. Taking the hassle off your hands is exactly what we aim to do.
Thank you for your trust!
Working with Refund Pros has been a breeze.
Working with Refund Pros has been a breeze. My company is called Puro Sound Labs LLC. In our first month with them we have already received ~10k in reimbursements from Amazon while barely lifting a finger ourselves. Their back end reporting is highly detailed so it makes it super easy to compare their open cases and refunds with my Amazon reimbursement ledger so I can check line by line everything they have done so far. They have complete transparency so I don't have to second guess anything and their commission pricing is super competitive compared to other refund companies we looked into. I believe we are paying about 7% less in commission fees than what I was quoted out by other companies. Another thing I was impressed with is that thanks to their services, Amazon has found quite a number of missing units that would have otherwise been lost and forgotten about. We did not get charged by Refund Pros for any units found by Amazon due to Refund Pros' open cases. The only thing we are paying for is reimbursements on units from Amazon that could not be found. This in my opinion is just even more added value on an already great relationship with this company. I look forward to a continued relationship with Refund Pros.
Date of experience: May 07, 2024
Reply from refundpros.com
Hi Sam!
Thank you so much for your glowing review! I'm thrilled to hear that working with RefundPros has been smooth sailing for you and that you've already seen significant reimbursements from Amazon despite registering only a month ago!
Our commitment to transparency and competitive pricing is something we take pride in, and we're delighted to know it's been noticed.
We're grateful for the opportunity to continue our partnership and deliver even more value to your company in the future.
Here's for more reimbursements!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people write reviews about real companies.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.