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It's my first refurbished product and I was a bit skeptical before I received my order. The description and details were so clear about the product but I was still like "we will see.." . The watch arrived super fast and everything was as described. I couldn't be happier with my experience and watch. I'll be coming back for my future purchases as well. Definitely turned me into a a regular customer
I ordered a tablet with a stylus for my daughter to use for drawing. The tablet arrived sooner than promised but without the stylus. The disappointment on my daughter's face!
I contacted customer service immediately and they sent us the stylus within 24 hours.
Both items are in perfect condition, and I am absolutely impressed by the customer care and their prompt action. Daughter is now happily drawing next to me as I am writing this :).
I am 100% sure that I will get my next phone from them as well.
Arrived quickly and the model I ordered was in brand new mint condition, very happy with it no issues at all and saved myself some money.
I have dealt with Refurbed in the past and I do highly recommend them. I did have an issue with this shipment which WAS resolved to be fair. However, Refurbed take no part in the resolution of the issue apart from acknowledging your query/complaint. This was resolved through contact with Klarna, who were excellent, and the store Ma Fabrik, who were also excellent in getting this resolved. Just for the fact that they more or less stand back when issues arise rather than getting involved in the process is the reason for 4 rather than 5 stars.
I will still purchase from them again though.
Your trusted online platform for everything refurbished, from smartphones, tablets and laptops, to home appliances, sports equipment and much more. All refurbed products work just like new with a minimum 12-month warranty and free 30-day trial period. So you have nothing to worry about! refurbed products are also up to 40% cheaper compared to new and far more sustainable. We have millions of satisfied customers across 12 markets in Europe. Don’t be a stranger! If you have any questions our award-winning customer service team is here to help you Rethink New.
Written by the company
Jakov-Lind-Straße 7, 1020, Wien, Austria
If there was an option to give ZERO STAR, I would have given this company a BIG ZERO.
They sent me broken laptop ( SCREEN totally damaged) and clear marks and scratches on the computer. I paid for the computer because there was an info that the laptop would be LIKE NEW.
And I ordered WINDOWS 10 but they sent me with Windows 7. I sent them back 10 days before and till today i have no any info about the product i ordered.
I do not recommend !
NEVER EVER AGAIN !!!
Date of experience: December 07, 2020
Reply from refurbed
Hello,
thank you for your order on our online marketplace and your trust in us. We really appreciate it ♻️
We are very sorry that you were so disappointed in the course of your order. We don't want that and we have to apologise sincerely for that.
We are of the opinion that something like this should not happen and would like to inform the refurbed seller about this mishap. Therefore we need your refurbed Order ID. Please send it to us at: wecare@refurbed.com.
As we don't want to lose you as a customer, we would like to have a look at your customer history in detail and try to reconcile you with us. Because every single customer is important to us.
LG, your refurbed team
I was about to order an iPad and was about to process payment and just taught I’d had a look at the reviews and because they are so bad regards shipping, I didn’t proceed unfortunately, thank god I read the reviews
Date of experience: November 28, 2020
Reply from refurbed
Hello Ross,
thank you for your feedback. We always want to know what our customers think and why some of the potential ones do not order from our online marketplace 🙂
Our overall complaint rate is in the 1-digit % range. We are very proud of this, as our sustainable concept also includes excellent customer service. ♻️
In case of a question/problem you can easily contact the refurbed customer service. Either by phone on 0800 - 700 12 10, by e-mail to service@refurbed.at, in chat or by clicking on the button 'Ask Refurbed for help' in your account on our website.
We are always there for our customers and never let them down! Happy customers are very important for us and we are committed to each and every one of them. This is a matter of course for us 🙂
Best regards, your refurbed team
Ordered a Phone around 20.09.
it's 24.11 and didn't receive a thing no money and no Phone.
Hopefully it is going to arrive around Christmas or before 2021 :)
Date of experience: November 24, 2020
Reply from refurbed
Update:
Hello Mr. Sourki,
would you please login in to your account on our platform? We've already contacted your refurbed seller and have received an answer with regard to the delivery date. Please help us to solve your problem. Thank you so much!
Best regards, your refurbed Team
Hello Mr. Sourki,
thank you for telling us about your experience. We are very sorry that you are disappointed. This should never be the case and we want to sincerely apologise.
In your account on our website you will find the following in a rectangular box in the upper right corner, below your e-mail address: ASK REFURBED FOR HELP.
When you click on this button, we know that you need our assistance. We will then mediate between you and your refurbed seller, take care of the communication and stay at your side until your complaint is resolved, ideally successfully.
We have tried to find your order and hope that we have been successful. A colleague from the Special Support will contact you shortly and make sure your order arrives. We are very confident that we can help you and that your opinion of us will change again. 🙂
Best regards, your refurbed Team
Absolutely awful ordered two iPhones for Christmas and got them the next day I was so happy until I turned one on to see that the screen is damaged and has green spots all over it I wasn’t sent a receipt and now they won’t get into contact with me I don’t recommend to anyone keep your money 600 euro down the drain
Date of experience: November 19, 2020
Reply from refurbed
Hello Shane,
thank you very much for contacting us. We are very happy that we were able to successfully assist you in resolving your issue 🙂 Please feel free to contact us directly if you need us. We are happy to be there for you.
Best regards, your refurbed team
Hello, This is one of my worst experience with Refurbed. I ordered a laptop since 20 days back. They couldnt able to deliver my product.
There is answer is all time sorry sorry. I lost trust and i recommend other guys to be careful before buying your stuff. I purchased Laptop for urgent professional use but i suffered a lot. Till now they havent delivered.
Very Bad.
he wrong address was corrected on 3/11/2020. After i spoke to Refurbed customer service 6 times and they assured me that they have already updated my new address and delivery will be possible by next few days. This was repeatedly happened.
I have a question now? If the Delivery address cant be changed once the item is shipped why customer services redelivered with the wrong address. Are they not aware that they have to re ship instead of sending. Your Customer service team has assured me 6 times that delivery will be done in the next few days as they have updated the address to the shipping merchant company. This morning i had a message that they have to re ship.
I certainly not happy with the excuse given.
I had a big loss. I bought a laptop for Professional work and i lost the freelancing job due to this irresponsible delivery service.
Date of experience: November 18, 2020
Reply from refurbed
Hello Kumar,
we are very sorry if you are disappointed in us. But we must reject the accusation that we made a mistake.
On October 30th you received the tracking link from your refurbed seller by mail. On November 4th you contacted us by phone to announce your new address. At this time your delivery was already returned to the refurbed seller due to undeliverability. Refurbed merchants are not obliged to correct your address afterwards due to data protection reasons.
We are sorry, if you have got difficulties because of this. We cannot take any responsibility for this, because neither we nor our refurbed dealer made a mistake. With the request for fairness. Many thanks!
Best regards, your refurbed team
Products do not arrive - weeks trying to establish where the product is. Repeatedly being told "to have more patience" when the products are weeks late is infuriating - we are not impatient children. We purchased a product worth a lot of money, the tracking status was never updated, it was meant to be delivered over a week ago, not one person can tell us where the product is, but do not worry, they are able to tell us to "have patience". Have just been offered a refund, however must send a scanned copy of my ID and other items for the refund. In the run up to Christmas during current times, I know a lot of people will be turning to online shopping. I hope this review will encourage you to take your money elsewhere. If you order items from this site for Christmas, you might be lucky to receive them for mid-January - save yourself the time and effort, I know we wish we had!! - FYI this is a follow on from the below complaint. And four days later, trust me, our complaint has not "vanished into thin air" - instead we still do not have any idea of where the product is or when it can be expected to be received.
Date of experience: November 17, 2020
Reply from refurbed
Hello Eolin,
thank you for your feedback. We are very sorry that you have not yet had a positive buying experience with us. We sincerely regret this and we can't apologise enough.
We are very sorry if your delivery has disappeared. This happens from time to time, as mistakes are made even with our shipping service providers, who are all well known and of good reputation.
We work very hard to meet the needs of our customers. Our overall complaint rate is in the 1-digit % range, i.e. we all work very reliably, thoroughly and above all trustworthily. The fact that a mistake happens now and then is human.
Please cooperate with us, then your refurbed seller will quickly arrange for a refund of the purchase price. Like you, we want you to have no reason for annoyance and frustration. Please believe us. Thanks a lot!
Best regards, your refurbed team
Terrible experience so far. Be warned Refurbed outsource the sale of the items on their websites to merchants that cannot be trusted. Order an iPhone 8, 9 days later the merchant or Refurbed have no idea where it is and the delivery provider say it was never provided to them. Delivery was “guaranteed” to be completed 5 days ago and yet Refurbed or Prime-Recycle have no idea where is it and have asked to “have more patience”. Absolutely despicable behaviour, in any correspondence I’ve had with Refurbed they’ve passed the blame to Prime-Recycle (the merchant) and have offered no assistance in resolving the problem, why can you not cut out this below bar merchant and organise for me to get the product from a reliable merchant? Prime-Recycle quite obviously never had that phone in stock and are back tracking trying to find one. No due diligence done on the merchants they have on their platform, AVOID if you actually want to receive your order!!
Date of experience: November 13, 2020
Reply from refurbed
Hello Aisling
we are very happy that the refund of the purchase price could now be made quickly. Thank you very much for your cooperation.
Kind regards, your refurbed team
Very positive experience! I had an issue with the device (some scratches but the device itself is working 100% fine), but this was promptly solved by the support team and the merchant. They answered my questions and catered to my request. Plus - I planted a tree!
Date of experience: November 04, 2020
Reply from refurbed
Hello Trixie,
we’re so pleased that you are enthusiastic about both your refurbed product and our concept. ♻️ That's really great! Part of our concept is also to fix small errors as fast as possible. Enjoy your refurbed product!
Best regards, your refurbed team
I would definitely recommend this website
Date of experience: November 02, 2020
Reply from refurbed
Hello Dalia,
that's great! We’re very happy 🙂. Enjoy your refurbed product ♻️.
Best regards, your refurbed team
I recently purchased an iPad Pro from refurbed, and I can’t fault them in any way. The delivery was extremely quick as I received the iPad only 3 days after placing my order. The iPad was in absolutely perfect condition, exactly like new. There was not one sign that it had been pre owned and it performs like a new device as well. I would recommend thinking of a refurbished device as the quality is no different from a brand new one and you’re saving a considerable amount of money.
Date of experience: October 30, 2020
Reply from refurbed
Hello Jack,
that's great! We’re very happy 🙂. Enjoy your refurbed product ♻️.
Best regards, your refurbed team
Horrible! I had to change my phone twice. Very bad service worst experience ever with a company
Date of experience: October 30, 2020
Reply from refurbed
Hello TLV,
thank you for your open feedback. We understand that you are upset and would like to sincerely apologise.
In your account on our website you will find the following in a rectangular box in the upper right corner, below your email address: ASK REFURBED FOR HELP.
When you click on this button, we know that you need our assistance. We will then mediate between you and your refurbed dealer, take care of the communication and stay at your side until your complaint is resolved, ideally successfully for all parties involved.
Please contact us with your order details (refurbed Order ID, e-mail address you used for your order or invoice name) at specialsupport@refurbed.com.
We would like to look at your complaints in detail. Satisfied customers are part of our sustainable concept, so we would be happy to do our part to achieve this. ♻️
Best regards, your refurbed Team
Good quality refurbed phone. I'm very pleased with that. However, original headphones and charger would be appreciated.
Date of experience: October 30, 2020
Reply from refurbed
Hello Grażyna,
thank you for your great feedback. We are very pleased that you are satisfied and that everything went well. 🙂
It is correct that no headsets are included as standard, as they are not renewable and not essential for using a smartphone ♻️. We also know from experience that many of our customers, like you, have headsets and use them until they are defective.
We hope you enjoy your refurbed product 🙂.
Best regards, your refurbed team
Hello, I have 1 question, will I get an original charger and cable in the package?
Date of experience: October 22, 2020
Reply from refurbed
Hello LynXXX,
thank you very much for your question. With regard to the spare parts used in the renewal process, our website lists the following:
Are original spare parts always used in the refurbishment?
Original certified (OEM) spare parts are always used. An exception is made for Apple products: In this case the accessories may also be Mfi-certified. Mfi means: Made for iPhone/iPad/iPod
If you have any further questions, please call us on: 0800 - 700 12 10 or write an e-mail to: service@refurbed.com. Thank you so much! 🙂
Best regards, your refurbed team
Highly recommend this site, ordered a phone yesterday and it arrived today!! Was the best price I could find and believe I searched a lot! The phone is in excellent condition and my daughter was super impressed there'll be a tree planted as a result 😊
Date of experience: October 07, 2020
Reply from refurbed
Hello Leanne ,
we’re so pleased that you are enthusiastic about both your refurbed product and our concept ♻️. That's really great! 🙂
Best regards, your refurbed team
Just bought an iphone 7 and its basically brand new no scratches chips or dents perfect condition, really good price and came very fast too! love this website will definiantly recommend to others! Thanks a mill guys 😄
Date of experience: October 03, 2020
Reply from refurbed
Hello Megan,
we are very happy that you like your refurbed product and that it works great ♻.️ Thank you for doing your part in helping to conserve our planet's resources. We appreciate your trust and positive feedback 🙂
Best regards, your refurbed team
Had to give 1 stat because I had a question . Do we get ear buds with an iPhone
Date of experience: September 22, 2020
Reply from refurbed
Hello Mudit,
thank you for your feedback. We are very sorry that you did not have a positive buying experience with us. We sincerely regret this and we can't apologise enough.
No headsets are included as standard, as they are not renewable and not essential for using a smartphone ♻️. We also know from experience that many of our customers have headsets and use them until they are defective. Don't hesitate to contact us directly. Our phone no: 0800 - 700 12 10. We hope you enjoy your refurbed product 🙂
Best regards, your refurbed team
I am very satisfied with my phone, it works like a brand new phone and I have no problems whatsoever.
Date of experience: August 05, 2020
Refurbed.com is an informative, easy-to-use, beautifully made website that facilitates buying refurbished smartphones among other devices. I am very happy with the entire experience of buying a phone with them. The device itself seems brand new and I have had no problems so far. Generally a very good concept, and I hope it encourages more people to buy refurbished electronics.
Date of experience: August 04, 2020
Reply from refurbed
Hello Praveen,
thank you for your great feedback. 🙂 We are very happy to hear that everything went to your best satisfaction. That should always be the case and we are committed to this every day.
With your purchase you make this planet a little bit greener. We are very happy that you like our concept and have decided to purchase a sustainable refurbed product. ♻️
Best regards, your refurbed team
I have ordered the Iphone7. It really looked like new and is working perfectly. I do recommend.
Date of experience: July 28, 2020
Reply from refurbed
Hello Remigiusz,
thank you for your great feedback. 🙂 We are very happy that you are very satisfied with your refurbed product. This spurs us on to do our best every day. We hope you enjoy your refurbed product. ♻️
Best regards, your refurbed team
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