REVOLVE Reviews 1,531

They are very professional team amazing costumer service I bought two dresses they fit small. I returned them. I bought again I love there costumer service

Date of experience: January 20, 2025

biggest dohgs..hit company ever met i returned my order back to them and they wont give me my money back

Date of experience: January 23, 2025

Shitty quality and way too expensive!! I have no clue why they sell these products at absurd high prices, the quality is not better than asos. I would not recommend at all.

Date of experience: January 17, 2025

Amazing products and customer service! Revolve has good product selection. I purchased a couple of items from them, the quality of products are very good. Even more importantly, the customer service was great. I needed help with return of a product, the customer service agent has gone out of their way to help me. I have only good things to say so far :)

Date of experience: January 14, 2025

Pretty expensive products but the customer service is outstanding. I ordered the Tower 28 spray which I could not get anywhere else. Unfortunately the package never arrived, I contacted the customer service and they refunded me all my money, including shipping (from the US to Portugal) within the same day.
They were also very quick to answer, and it did not seem like the "AI slop" you see spouted by many companies today.

Date of experience: January 09, 2025

Had to order and return multiple dresses trying to find the perfect dress for my daughter’s wedding. They were all beautiful, and the customer service went above and beyond working with me on the returns and refunds.
I can’t wait to order something from Revolve again!

Date of experience: January 03, 2025

Revolve sells faux leather bags which have a dangerously high level of toxic chemicals. These include dimethylformamide, chromium, arsenic and lead, which can be absorbed through the skin with repeated use. The bag I ordered was so saturated with toxic chemicals that the fumes spread throughout the house on opening the package. This bag had to be moved outdoors immediately and customer service did not respond. Consequently, this will be brought to the attention of both state and federal agencies who may initiate a recall of these products from Revolve. Buy from Revolve at your own risk, as this can happen with real leather handbags as well. Even if you purchase clothing or other items, expect that customer service will not respond to your requests, which makes all ordering risky at best. Caveat emptor.

Date of experience: January 01, 2025

Revolve has the best customer service out of any store I have ever seen. Had some packages stolen and they are so sweet and respond and help immediately. Literally so rare nowadays to have such attentive and helpful customer service

Date of experience: January 02, 2025

I have been charged for an order that I haven’t receive confirmation or order number. I want my money back.

Date of experience: January 02, 2025

It was my first time ordering from Revolve and the last time. I paid 437€ for a dress who arrived completely ripped off. Now I understand why they had on their site no return of the dress. It’s unbelievable how they have no shame to send a dress like that for this amount of money.

Date of experience: December 30, 2024

Great selection of products and seamless returns. Customer service is amazing. Thank you Revolve!

Date of experience: December 03, 2024

still needs to be improve . some of the product you can buy much much cheaper than that company you need to check somewhere else

Date of experience: October 25, 2024

I really love ordering from Revolve, I have got lots of items I really wanted I can't get in the UK. The shipping is so fast and reliable, and if I have an issue with an item or the box for whatever reason customer service is always very helpful and efficient. One of the few places I genuinely really look forward to buying from.

Date of experience: December 16, 2024

Was a bit sceptical after some of the reviews but they had the Tower 28 spray my daughter wanted for Christmas that I couldn’t get anywhere else. I placed my order Wednesday 11/12/24 and have just received it this morning Saturday 14/12/24. I did pay for express delivery. Great service will definitely use this site again

Date of experience: December 14, 2024

Absolutely furious with how Revolve has handled my situation regarding a lost return package. Despite being a massive company with the resources to resolve such issues, they have done nothing but pass the blame and leave me, the customer, stuck in limbo.

I followed their return process exactly as instructed, using the return label they provided and their chosen logistics partner, Homerr. When the package went missing, Homerr confirmed that only Revolve could initiate a package investigation. But instead of taking responsibility and starting the investigation, Revolve outright refused to help, claiming they couldn’t act because I filed a chargeback with Klarna.

Even Klarna has told me that no further action is needed on my part and that this matter needs to be resolved between Revolve and Homerr. Yet Revolve continues to ignore their role and refuses to collaborate. Their response? Initially, they told me I couldn’t make any more orders until the issue was resolved. After I pushed them to do the right thing, they offered me a 15% discount code for my next order—as if making another purchase would somehow fix this! All I wanted was for them to take responsibility and follow the clear advice given by both the logistics company and Klarna.

This is not what I expect from such a well-known company. Revolve has all the resources and ability to handle this, but they refuse to take accountability and instead leave their customers hanging. This experience has completely shattered my trust in their service. If anything ever goes wrong with your order, don’t expect any help from them—you’ll be left to deal with everything yourself.

Save yourself the stress and shop somewhere else, where the company actually values its customers and takes responsibility for their processes. Revolve’s behavior is disgraceful.

Date of experience: December 02, 2024

My review was for Revolwe (a company selling surfing equipment), not Revolve. There may be a few others who made this mistake.
I've edited this review because I never had any interaction with RevolVe.
I just put 5 stars out of kindness for my mistake.
Please see my RevolWe review. It's under revolwe.com

Date of experience: November 29, 2024

Received wrong item and they didn’t have it in stock anymore. Very disappointed.

Date of experience: November 28, 2024

I love that they offer things in europe we cant really get anywhere else. I have bought a lot of times and had always a really good customer service but they last so much in getting the returns. I have waited more than a month for my order to be refunded and they dont take responsability. They make you sign a "lost package" document where says that if this happens again they wont refund you anymore. Its incredible how they put the responsability to the client. Not any company I have bought from has done this to me. So I dont recommend buying here.

Date of experience: November 26, 2024

I love this site!!! They have wonderful customer service as well!!! :)

Date of experience: November 10, 2024

TOTAL SCAM, BUYERS BEWARE. Placed an order 4 days ago, confirmed my email and answered phone call verification call within minutes of the order. Order still on hold, not shipped. Called customer service and they said even though the transaction cleared my credit card, I would need to place a second order using PayPal So I can be charged twice, really?

Date of experience: November 18, 2024