The company sent me a defective pump, and then refused to honour their warranty. They just delayed and delayed their email responses. There is no one you can actually call so they leave you hanging. This company can not be trusted.
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I was able to find a part I thought would be very difficult to find.
The locking mechanism for my hot water tank access door broke. I found Camco's Cam Lock Fasteners, stainless Steel version sold in pairs. I will be ready to replace the broken one beginning of next season as we're already winterized.
I should also mention the part was in stock and shipped within a reasonable period of time.
I'm very pleased with this experience.
We recently bought a East West 31 ‘ trailer. We wanted to purchase a King Mattress and protector and sheets. This was the only store that had the proper size. We contacted RV Parts Canada because of a Freind referral. We put our order in and received it shortly after. We had several questions that where promptly answered. We received the merchandise in perfect order and feel we received good quality products at competitive prices m. We highly recommend this company and plan to continue to shop there.
Don Switzer
I recently purchased the Splendide laundry detergent for my new Splendide washer/dryer. When ordering there was a note saying the product may take 3 weeks to deliver. I was pleasantly surprised to receive the soap within the first week after purchase. I haven’t used it yet but anticipate a top notch product!
Company details
Written by the company
RV Part Shop offers a wide selection of RV parts and accessories and outdoor lifestyle products for Canadian owners of RVs, motorhomes, travel trailers, fifth wheels, campers, camping trailers and folding trailers.
Contact info
RR2, L4R 4K4, Midland ON , Canada
- 877-607-4446
- rvpartshop.ca
The company sent me a defective pump
The company sent me a defective pump, and then refused to honour their warranty. They just delayed and delayed their email responses. There is no one you can actually call so they leave you hanging. This company can not be trusted.
Date of experience: October 24, 2024
Terrible after purchase customer service
Following their guide, I ordered the wrong pressure for their RV Designer Gas Shocks. I installed one and we were not able to open the door. I inquired to see if we could exchange. I got an RMA number and paid out of pocket to send both gas shock back. I followed up 6 times and they just don't respond. They kept the shocks and didn't refund my money.
Date of experience: August 20, 2023
Verified
The parts Albert ordered are the wrong…
The parts Albert ordered are the wrong size and I sent 2 or 3 emails as I wanted to get an RNA number . I can ship it on my own but I did not know if I need to ship it to Midland.
I sent this email on Feb 28 2024 and have not heard back yet.
I placed an order for Albert Harisson but the items are too small. I tried to call many times and left many messages but have not spoken to anyone.
In order to return the item, I read that I need to get an RMA number and this needs to be marked clearly on the package.
Do you know how much the shipping would cost and what is the address I need to ship it to?
The order number is C 20336 and it was placed on Feb 16th. The total price is 121.63 which includes taxes.
Can you CC my other email at Thank you Carmen
Date of experience: February 21, 2024
Verified
Well I bought these parts and they work…
Well I bought these parts and they work on my trailer thank you for your business. Thank you for the stabilizers
Date of experience: February 21, 2024
Verified
Not delivered
Not delivered. No answer to call or e-mail.
Would never recommend.
Date of experience: February 12, 2024
Could I attribute negative stars
Could I attribute negative stars? One part never arrived, even though I was charged for it, another was returned with no money back in my pocket. Good luck getting a response, email or phone.
KEEP AWAY! THEY ARE TOXIC!
But they have a sense of humour, I was sent an email with a link for feedback, you guessed it, link not found!
Date of experience: February 05, 2024
Verified
Awning Fabric Purchase
Awning fabric arrived promptly on time in good condition. Competitively priced.
Date of experience: January 10, 2024
Verified
Missing items in my shipment
I was missing items in my shipment, created a ticket which I cannot log into to see the status of and have left many voicemails as I can never get ahold of anyone to see what is happening with this. I have spent more than $10,000 with this company and they are loosing a repeat customer over $50.
Date of experience: January 10, 2024
Verified
Great experience
Great experience, would buy from again in heart beat!
Date of experience: January 10, 2024
Verified
advise that the order was in pending…
advise that the order was in pending awaiting for the product to be available
Date of experience: December 13, 2023
Verified
Good delivery time.
Date of experience: November 28, 2023
Verified
Excellent place to get your RV part, although shipping is slow
Everything I ordered arrived in good shape and as expected. Took a full week before the order shipped out.
Date of experience: November 28, 2023
Verified
I had to follow up on a few occasions…
I had to follow up on a few occasions to see when the back orders would be sent out.
Date of experience: November 27, 2023
Verified
Great service!
Good communications regarding preserving and shipping process!
Date of experience: November 16, 2023
Verified
Accuracy
Accuracy, professionalism and friendliness when talking with a parts man...I was unable to order online, likely due to my computer, so I called and was helped with speed and knowledge...I will continue to shop at the RV part Shop Canada...
Date of experience: November 06, 2023
Verified
Only time I've had any troubles with an…
Only time I've had any troubles with an online order from this vendor. The part I ordered was on backorder for about 4 months so I decided to call and check and see what the deal was. It took a few tries and a few messages to get in touch with someone on the phone but once I did, they were able to rectify the situation quickly.
Date of experience: November 01, 2023
Verified
Although parts were out of stock…
Although parts were out of stock initially they kept me up to date and eventually all parts were delivered
Date of experience: October 23, 2023
Verified
Good service all around
Date of experience: October 23, 2023
Verified
Verified
Very good...quick to reply to questions…
Very good...quick to reply to questions via email...shipment was quick.
Date of experience: September 25, 2023
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