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Buy, Sell or Rent Property in the Wigan area through Sapphire Homes Estate Agent & Letting Agent - Telephone 01942 494944
Market Street 80, WN1 1HX, Wigan, United Kingdom
Avoid at all costs! Provide scruffy properties then dare to charge over £100 cleaning fees when you leave even though the property was left just the same as it was on moving it! Staff totally unhelpful and could even get names right on emails!
Date of experience: October 22, 2024
I called early in the week to enquire about 3 units in the same building (Millside, Heritage Way, WN3) that were advertised to rent. One of the 3 apartments (2nd floor) was soon taken and 2 remained.
I proceeded to enquire to the one that was furnished (3rd floor) and I was asked a few questions and was later sent a pre application email filled with questions.
On Wednesday 3 July, I received an email stating “at the moment I don’t have the keys” I’ve been checking the property on the market where it was advertised. Today is Saturday 6 July, I go on the app and I see the property I enquired is “let agreed”. Imagine my frustration.. Why lie? Why give false hope? What happened to honesty? This is such a waste of my time as I cancelled other viewings.. all for this level of unprofessionalism and incompetence.
If I wasn’t in London I’d pop into the branch and demand an explanation.
I am livid!!
If they tell you “im waiting on the landlord and I don’t have they keys” it’s a damn lie, just go elsewhere.
Date of experience: July 03, 2024
Horrible letting agency. Properties are poorly maintained. All for the landlords. Look down their noses at you. Horrible, horrible people. People skills of a dead dog.
Date of experience: October 12, 2023
Dismissive attitude towards concerns, condescending communication, failure to address maintenance issues, coupled with veiled threats of rent increases, reflecting a pattern of poor property management and elitist behavior.
Date of experience: June 18, 2023
Recently sold a property through Sapphire homes. Paul and Holly were very helpful, professional and supportive throughout.
Date of experience: September 01, 2023
Excellent advice throughout the sale.
All staff were customer orientated, helpful and professional. Provided reasons for their advice at the start of the sale that was later found to be accurate. They also appeared to be more knowledgeable than the other agents I approached. I would recommend them for selling property.
Date of experience: June 26, 2023
Would Never ever recommend this company to let from. Please be very careful they care for the landlords only and never believe you when you report bad faults. The way in which my family has been treated to date has been terrible. I have rented many properties and this has far been the worst ever!
They do not care for the tenants at all! Avoid. They even told lies to gain my deposit for which I have full evidence to support and for which today has won me back most of my deposit which the landlord and letting agent tried to take fully for a neglected property that quite frankly wasn’t wanted to be spent on or maintained. I am so glad to be away from the hell hole but how is has effected my family I wouldn’t want another family to have to go through this hence this review. Please avoid for your sanity.
Date of experience: February 02, 2023
Great service / customer care.
Paul was extremely helpful.
Date of experience: December 27, 2022
Absolute joke of an outfit, run by clowns, no thought or care for any of its Tennants, never get repairs done, only interested in the landlords business. Rude and clueless staff. Avoid at all costs!!!!
Date of experience: December 09, 2022
Sapphire gave me the wrong management agreement to sign and did not comply with the terms and conditions in the agreement in their management, did not notify me when various tenants departed without paying outstanding rents, did not obtain my consent or overcharged me for repair and maintenance work, repeatedly threatened to sue me for writing a review on them... my experience with them was horrible!
Date of experience: December 30, 2021
Gang of gobshites! Avoid avoid. Vile greedy pie eating shower of b a s t ards
Date of experience: February 03, 2021
Awful experience with sapphire homes. Ella in particular being the most patronising with constant calls and voicemails left in her monotone Wigan accent. Find them to be a greedy letting agents with only their client (landlord) interests no interest in ensuring happy tenants.
Date of experience: January 22, 2021
Nonchalant Letting agency
It was a terrible experience living in one of their properties that I rented. They had no hold on the type of people they let properties to. They probably don't do a background check on them. The flat mates I lived with were alcoholics and very dirty. I will not be using them again neither would I refer them to anyone.
Date of experience: May 06, 2020
By far the worst company I have ever had the displeasure of using, constant nagging and always something to complain about, the owners attitude is disgusting.
Date of experience: January 10, 2020
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