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Natalie, in customer service was very helpful, courteous and freindly. She understood my query and put everything in place. So hopefully others in the Organisation will follow up. She was a pleasure to deal with. Such a difference to past interactions with SCG. Promise the world, rarely deliver. But always invoice on time.
Matt was very quick and efficient at resolving our query.
He looks after our account at our company and is always very friendly and quick to resolve any queries we have! Thank you Matt!!! :)
I have been experiencing problems with one of my tenants for weeks, Matt ( Ticket number 2706833) resolved the issue today for me 5 STARS Matt
George and Barnaby attended our premises to update our phone system. They were polite, friendly and thorough. They were patient when explaining the new software and ensured everything was set up as we wanted.
A god job all in all.
Established in 1965, SCG Connected is a supplier of business-to-business communications products and services. Our objective is simple – to become the preferred technical solutions provider for SME businesses across the United Kingdom, backed up by market-leading customer service. Working to foster long-term relationships with our customers, we believe in a partnership approach to business; carefully assessing our customer’s needs before providing telecoms and data packages best suited to their requirements.
United Kingdom
I have been experiencing problems with one of my tenants for weeks, Matt ( Ticket number 2706833) resolved the issue today for me 5 STARS Matt
Date of experience: January 14, 2025
Matt was very quick and efficient at resolving our query.
He looks after our account at our company and is always very friendly and quick to resolve any queries we have! Thank you Matt!!! :)
Date of experience: January 14, 2025
Gemma was very helpful as always and replies to my emails promptly. Would recommend this company
Date of experience: January 14, 2025
Dilan was very helpful and sorted the problem out straight away.
Date of experience: January 08, 2025
Jak has been great. Quick to help with a number of queries and friendly with it.
Date of experience: January 13, 2025
Louis Champion did a great job in getting everything configured and up and running.
Date of experience: January 13, 2025
Great comms from ashleigh for ticket 2693252
Date of experience: January 13, 2025
The Engineers Knew what they needed to do, and did it
Date of experience: January 08, 2025
Personal responses and follow-up from knowledgeable representatives.
Date of experience: January 10, 2025
Need a DDi from Matt. One was provided quickly. Thanks ref 2708410
Date of experience: January 10, 2025
Natalie was really helpful and very kind. She been so warm and lovely...
Date of experience: January 10, 2025
George was so great - helpful, polite and really knew his stuff. All problems solved.
Date of experience: January 10, 2025
Natalie, in customer service was very helpful, courteous and freindly. She understood my query and put everything in place. So hopefully others in the Organisation will follow up. She was a pleasure to deal with. Such a difference to past interactions with SCG. Promise the world, rarely deliver. But always invoice on time.
Date of experience: January 10, 2025
2701436- Debbie was very helpful regarding a port issue. She kept me up to date as promised and was a pleasure to deal with.
Date of experience: January 08, 2025
Nathalie has been so professional in the way she has dealt with my concern, phoning back when she promised to.
I could not ask for more
A kind and courteous lady.
Date of experience: January 08, 2025
George and Barnaby attended our premises to update our phone system. They were polite, friendly and thorough. They were patient when explaining the new software and ensured everything was set up as we wanted.
A god job all in all.
Date of experience: January 08, 2025
Always a great support, Matt gets it done! Thanks buddy.
Date of experience: January 08, 2025
Quick and Efficient
Matt was excellent at communicating and fixed the problem straight away with ease. Thank you Matt!
Reference: 2702893
Date of experience: January 07, 2025
Great customer service. Helen was extremely helpful and helped to solve the issue with ease
Date of experience: January 02, 2025
Our company landlines went down on Friday 3rd January 2025 8:10 am. Initially I thought it was a telephone update but after waiting 30 minutes I suspected it was something more serious than that. I telephoned our telecoms provider Southern Communications and spoke to Matt Randall who said he would look into it. Matt established that our phone service was ok from the cabinet to our premises and he then confirmed that it was a fault beyond that which BT openreach would have to resolve. Matt was told that it should be resolved by 5pm on Saturday 4th January but it was resolved 24 hours earlier than expected. Thanks Matt for your help and support and also for arranging our calls to be redirected to one of our mobile phones.
Date of experience: January 06, 2025
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