Customer service is excellent.
Prices are very good.
Products are wonderful.
Silk Pharmacy Reviews 87
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4.0
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Everyone was very helpful to me. I also received my prescription in a timely fashion.
Delayed delivery was an Issue. Ordering process was was a bit involved but sales person was knowledgeable and assisted me.
Fast Service, great prices, excellent customer service, arrived within the 10-20 days (work days) great follow up on email too!
Company details
- #9 of 10 best companies in Online Pharmacy
Written by the company
Our prices are always lower than Co-pay. Lowest price guaranteed or your order is free.
Contact info
651 Lacolle Way,, K4A 5B6, Orleans, Canada
- 1-888-646-0898
- info@silkpharmacy.com
- silkpharmacy.com
4.0
Great
87 reviews
Replied to 60% of negative reviews
Typically replies within 1 week
Verified
Customer service is excellent.
Customer service is excellent.
Prices are very good.
Products are wonderful.
Date of experience: February 11, 2025
Verified
Everyone was very helpful to me
Everyone was very helpful to me. I also received my prescription in a timely fashion.
Date of experience: February 17, 2025
Verified
Verified
Delayed delivery was an Issue
Delayed delivery was an Issue. Ordering process was was a bit involved but sales person was knowledgeable and assisted me.
Date of experience: February 07, 2025
Verified
Fast Service
Fast Service, great prices, excellent customer service, arrived within the 10-20 days (work days) great follow up on email too!
Date of experience: February 11, 2025
Verified
Verified
First purchase. Silk delivered as they promised they…
Silk delivered as they promised they would. I am very pleased with our relationship.
Date of experience: February 05, 2025
Verified
Great pricing for product but customer service needs training to place order and expedite delivery.
It was difficult to reach someone to order my prescription. After several attempts the order was placed It took 3 weeks for delivery which is an absorbent amount of time to receive my prescription. Pricing is great.
Date of experience: January 31, 2025
I think this company is a scam
I think this company is a scam. They don't accept credit cards and do not have a physical address in Canada. BEWARE
Date of experience: February 19, 2025
Reply from Silk Pharmacy
Sure! Here's a polished and professional rephrased version:
"Hello Lee, we noticed that you haven’t placed an order with us, so we’re surprised by your concerns. Like many reputable Canadian pharmacies, we do not accept credit cards because Visa and MasterCard do not provide processing for our industry. This is not our choice but a restriction imposed on us. However, we do offer secure and reliable payment options to ensure a smooth experience for our customers. If you have any questions or need assistance, our support team is always happy to help!"
Team SilkPharmacy
Verified
Delivered as promised in the time line that was established when ordered
Was a little skittish about reliability of Silk as a first time customer. However, I was very satisfied with the customer service as they walked me through the process
Date of experience: January 28, 2025
Verified
The generic BREO product we ordered was ineffective…
The generic BREO product we ordered was not the same as the branded BREO. It was made in India. Our Pulmonary doctor thought we could try it. My wife's condition deteriorated within 7 days of starting to use this product and she is back to using the branded BREO (quite expensive). We're disappointed this generic didn't work out and we wasted $165 trying to save money.
The above is a review of the product we purchased. Silk Pharmacy’s service was good but we think they need to have feedback on customer experiences with the products they sell.
Date of experience: December 11, 2024
Reply from Silk Pharmacy
Dear Leslie,
You ordered the generic version of Breo Ellipta, and we provided exactly that. It is manufactured by Glenmark Pharmaceuticals, a multinational pharmaceutical company. Our automated system sends an email with all order details, including the manufacturer's name, as soon as the order is placed.
There may be other factors contributing to your wife's illness, and we hope she is doing better now. Please note that you did not reach out to our customer support for any clarification. If you have any concerns, we would be happy to assist you.
Best regards,
Team SilkPharmacy
Verified
Verified
Prescription delivered in a timely…
Prescription delivered in a timely manner and much less expensive
Date of experience: January 17, 2025
Verified
Excellent pricing and delivery.
Your price was very competitive and you delivered very promptly considering the product came from India.
Date of experience: January 17, 2025
Verified
Everything the rep told me turned out…
Everything the rep told me turned out to be right on. Like delivery date
Date of experience: January 03, 2025
Verified
Silk Pharmacy saved me hundreds
Silk Pharmacy saved me hundreds of dollars when I reached the medicare "donut hole" last year. Like many of us, I received the COVIC "vaccine" when it first ecame available. Within a year following the second vaccine, I found myself in the hospital with Artrilfibulation (heart not pumping properly). The cost of Eliquis 5mg costs about $500 for a 3 month supply. I found Silk Pharmacy and ordered Branded Eliquis medication and they saved me about 50%. Silk Pharmacy quickly sent the medication and I was so relieved and thankful.
Date of experience: January 05, 2025
Verified
Product as described.
Date of experience: December 30, 2024
Verified
I'm still waiting for delivery of an…
I'm still waiting for delivery of an important medicine having waited for nearly 4 weeks,and no medicine in sight. Robert S Anderson 203-945-6097
Date of experience: December 23, 2024
Reply from Silk Pharmacy
Dear Robert
You are our regular customer. Your order was received on 24th December 24 and we promptly despatched your order on 26th December 24. However due to new year holidays UPS delayed most shipments.
Your order was finally delivered by them on 22nd January 25. We sincerely apologize for delay. You will appreciate that we have no control on UPS
Verified
Be sure that the person you are speaking to has communication skills.
The person that I spoke to, I believe that his name was Nash, was not too fluent in English. He speaks English very well but, he has trouble writing in English. I tried several times to give him my address many times and I don't think that he ever got my address right. I got another company to handle my meds. for now and at the end of the year, to avoid the deductibles and co-pays, I will try your company again. Thank you.
Date of experience: December 20, 2024
Reply from Silk Pharmacy
Dear Richard,
Due to a disruption in the phone lines, our customer support team was unable to process your order. We sincerely apologize for any inconvenience this may have caused.
We truly value your business and look forward to serving you again.
Best regards,
Team SilkPharmacy
Verified
Overall good experience !
Good price for the item. Website is easy to use. Communication via email is good but I could not connect by telephone. "No credit card" policy is acceptable since you can pay by scanned check. Took a while for the prescription to arrive but that too is acceptable if you plan ahead.
Date of experience: December 26, 2024
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