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Next day delivery, well packaged, good pillow. Perhaps a touch on the expensive side being that it looks to be cubed foam layer off-cuts from their mattresses - Nonetheless very comfy. Had to separate some of said cubes by hand as they weren't cut entirely from the band saw.
The website is easy to navigate so placing your order is quick and simple.
Delivery is quick and you get updates etc.
After delivery you get helpful emails eg reminding you to flip the mattress etc.
Mattress itself is comfy - not too hard, not too soft. Perfect for our guest room.
Cannot fault the product and the service.
Installing quite easy whilst removal of old conventional mattress a lot more difficult. Funny odour persists after couple of days,akin to musty.Sure will fade. Very comfortable easy sleep.
after being let down by Emma twice, online and through Furniture village we bought our first simba mattress, can't fault them, from the moment we placed the order the mattress was delivered in three days.
It came with the duvet, pillows and bed protector in the boxing day sales, it came with only one pillow, we contacted them with out any hassle whatsoever and the pillow turned up in two day
My experience with them was excellent
Written by the company
Free delivery and returns with a 200-night trial and 10-year guarantee.
![](http://222.178.203.72:19005/whst/63/=bcmzsqtrsohknszmds//consumersite-businessunitimages/57ab71ff0000ff00059355dd/customer-guarantee/email-light-stars.png?v=1708021100")
United Kingdom
Great service from start to end. Mattress very easy to set up, even with one person
Date of experience: November 30, 2024
Bought a Super King Simba Hybrid Luxe Mattress in October. Both of the sides have bulged out by over 6CM's and the top foam has detached. There is now a 6cm step from the top foam to the next layer on the sides in addition to the massive side bulging below that. It seems the mattress structure has completely failed.
We suspect this is a recent manufacturing fault as others have reported the same issue. We have rejected the mattress under the terms of the trial and have requested a refund.
We await to find out how good after sales support is and how quickly we get this resolved and refunded. I will update the rating if the after sales support is good and resolves this issue.
We did find this mattress comfortable and might buy one in the future when the quality has been improved.
Date of experience: January 01, 2025
Efficient service & and an extremely comfortable mattress & pillow
Date of experience: December 23, 2024
Bought an Original Hybrid mattress in the ‘Boxing Day sale’, on the assumption I was getting a good discount. There’s now, not a week later, a ‘New Years sale’ with a further not insignificant discount (£200) so I feel somewhat duped - not sure you can trust the pricing here at all. We did receive some ‘free’ pillows and a mattress protector but didn’t particularly want them and won’t use them.
The mattress was delivered next day and exactly when promised, on Christmas Eve. It’s comfortable. It feels of reasonable quality but the different prices makes me wonder exactly how much these actually cost to make. I will be monitoring it closely for sagging over the next month or so.
Date of experience: December 27, 2024
If I see that bloody advert (Sponser Channel 5) again I swear I'll tell everyone I know what an awful mattress it is.
Just a logo would be fine.
Date of experience: January 01, 2025
VIP delivery was not VIP in anyway. Mattress was damaged and soiled pre delivery and the delivery people damaged our paintwork. Simba have not been helpful and referred us to the sub contractor who will not respond. We should not be dealing with Sima’s sub contractor. We have put this to Simba but they are ignoring us. Feel very let down.
Date of experience: June 19, 2024
Excellent delivery. The delivery men were on time, friendly, courteous and dropped the package in the room where the mattress needed to be placed.
Date of experience: December 31, 2024
It is a fantastic mattress to sleep on. The best mattress I've ever owned. I saw the reviews in the Independent and after much deliberation, I chose it. It is a decision I do not regret.
Date of experience: December 18, 2024
Great communications fast delivery and great service
Date of experience: January 01, 2025
The website is easy to navigate so placing your order is quick and simple.
Delivery is quick and you get updates etc.
After delivery you get helpful emails eg reminding you to flip the mattress etc.
Mattress itself is comfy - not too hard, not too soft. Perfect for our guest room.
Cannot fault the product and the service.
Date of experience: December 01, 2024
Ordering process very easy. Despite a 'glitch' on delivery customer services (Autumn) has been fantastic in coordinating the mishap. Overall very good
Date of experience: December 27, 2024
Next day delivery, well packaged, good pillow. Perhaps a touch on the expensive side being that it looks to be cubed foam layer off-cuts from their mattresses - Nonetheless very comfy. Had to separate some of said cubes by hand as they weren't cut entirely from the band saw.
Date of experience: December 31, 2024
The delivery driver was amazing very polite and friendly l tried the topper and found it uncomfortable so passed it over to my husband who seems to like but delivery was very fast.
Date of experience: December 26, 2024
Date of experience: December 31, 2024
The mattress didnt agree with my back but the customer service at Simba is outstanding. In this day and age where customer service is generally short its great to find a company that actually places the customer first.
Date of experience: January 01, 2025
Bought the hybrid topper due to back pain, 3 nights, pain still there but not half as bad, very comfortable
Date of experience: December 31, 2024
We bought a simba refurbished mattress a little over a year ago. The refurbished mattresses are a little cheaper - but we were not expecting the mattress to so significantly fail only months after the one year warranty/guarantee expired! Our ikea one that we had previously was longer lasting than this, and we now have a mattress that is uncomfortable to sleep on.
Date of experience: December 15, 2024
Reply from Simba Sleep
HI Ali,
Thanks for sharing your feedback.
We are sorry to hear that you may be experiencing issues with your Simba mattress.
Due to their heavily discounted prices, our Simba Hybrid® Refurbished Mattresses do not come with the 200 night-trial or 10-year guarantee. Instead, we offer 30 nights to return the mattress upon its arrival if you're not fully satisfied. The refurbished mattresses also come with a 1 year warranty covering manufacturing defects. Full information on the warranty can be found here: https://simbasleep.com/pages/terms
Unfortunately, we can see that this guarantee has now expired.
Best Wishes
Team Simba
Asked for refund still no answer pillow is small and dissatisfying
Date of experience: December 31, 2024
Reply from Simba Sleep
HI Matthew,
Thanks for sharing your feedback with us,.
We are sorry to hear that you didn't get along with your new pillow and wish to return.
The team has now been in contact with you and sent you a QR code for a free return.
Best Wishes
Team Simba
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