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When reviewing a order I had placed, Andrew sent me an email pointing out that the size of the power supply I was purchasing was not large enough to power the number of LED sheets I was purchasing. Most companies would just send me my order, but Andrew wanted to make sure that I was getting what I needed. (turns out I already had additional power supplies so was good) This is customer service as it is meant to be.
First LED project, pretty complicated for a beginner.
Had a lot of questions and needed a lot of advice to get through the project.
Many emails sent for info and even phone conversations which work better for me ( phone conversations non-existent today). No complaints with dealing with Apollo LED.
About the only thing I think would be more helpful would be to improve the connections when connecting wires to the LED strip, I seemed to have a lot of trouble with that aspect of the project.
The phone service was extremely helpful and even looked at some 3rd party hardware I planned to connect with some of their products. They were happy to help make recommendations that fit my needs for a large custom photo box. The prices are high but if you want quality lighting, it's going to cost.
The best part about the experience is they provide all the specifications someone would want about the lights they are buying unlike most places that only highlight a few details. I would highlight recommend this company for anyone looking for a custom lighting setup or struggling to find a product to meet their needs.
The ordinary things that make an experience great for me are the ease of using the website, access to information about the products on the site and quick delivery. Solid Apollo excels at all three, but that isn't particularly uncommon for electronics. What sets Solid Apollo in its own class is its support for these products.
But a video camera from amazon and expect hours of marginal support for how to make it work. Buy a new iphone and expect to drive back to the Apple store to get help, or watch hours of youtube trying to trust who to trust. At Solid, I've hit snags understanding products before and after buying them. I call. I talk to someone in tech, recently Cameron. It's like getting real knowledge over the phone that's applicable. On one occasion I wanted to hack one of their new products to make it work as the older versions I used. They explained how to do that. Who does that? Who cares enough to do that? Yes, maybe a tech at the Apple store. For me that's a two hour drive, an afternoon. Imagine getting the same tech value with a phone call. That's Solid Apollo.
Solid Apollo was founded in 2009 with the mission statement of bringing to the market energy efficient LED lighting and LED lighting control systems in just one place.
Written by the company
2125 196th St SW Suite 112 , 98036, Lynnwood, WA, United States
When reviewing a order I had placed, Andrew sent me an email pointing out that the size of the power supply I was purchasing was not large enough to power the number of LED sheets I was purchasing. Most companies would just send me my order, but Andrew wanted to make sure that I was getting what I needed. (turns out I already had additional power supplies so was good) This is customer service as it is meant to be.
Date of experience: December 10, 2024
The ordinary things that make an experience great for me are the ease of using the website, access to information about the products on the site and quick delivery. Solid Apollo excels at all three, but that isn't particularly uncommon for electronics. What sets Solid Apollo in its own class is its support for these products.
But a video camera from amazon and expect hours of marginal support for how to make it work. Buy a new iphone and expect to drive back to the Apple store to get help, or watch hours of youtube trying to trust who to trust. At Solid, I've hit snags understanding products before and after buying them. I call. I talk to someone in tech, recently Cameron. It's like getting real knowledge over the phone that's applicable. On one occasion I wanted to hack one of their new products to make it work as the older versions I used. They explained how to do that. Who does that? Who cares enough to do that? Yes, maybe a tech at the Apple store. For me that's a two hour drive, an afternoon. Imagine getting the same tech value with a phone call. That's Solid Apollo.
Date of experience: November 26, 2024
Reply from Solid Apollo LED
Hi Hap,
Thank you so much for your incredible review! We're beyond grateful for your thoughtful feedback and are thrilled to hear that our website, product information, and delivery met your expectations. What truly sets us apart, as you've pointed out, is the dedication we have to providing real, knowledgeable support. We鈥檙e so glad that Cameron and our tech team could assist you with your project and offer the guidance you needed鈥攊t's exactly the experience we aim to provide. We truly appreciate your trust in us and are happy to be your go-to resource for lighting solutions. If you ever need further assistance, we鈥檙e always just a phone call away!
Sincerely,
Solid Apollo
First LED project, pretty complicated for a beginner.
Had a lot of questions and needed a lot of advice to get through the project.
Many emails sent for info and even phone conversations which work better for me ( phone conversations non-existent today). No complaints with dealing with Apollo LED.
About the only thing I think would be more helpful would be to improve the connections when connecting wires to the LED strip, I seemed to have a lot of trouble with that aspect of the project.
Date of experience: November 14, 2024
Reply from Solid Apollo LED
Hi Jim,
Thank you for sharing your experience! We're so glad to hear that our team was able to support you through your first LED project, and we鈥檙e happy to know that our phone conversations were helpful. If you ever have any more questions or need further assistance, don't hesitate to reach out 鈥� we're always here to help!
Sincerely,
Solid Apollo
The phone service was extremely helpful and even looked at some 3rd party hardware I planned to connect with some of their products. They were happy to help make recommendations that fit my needs for a large custom photo box. The prices are high but if you want quality lighting, it's going to cost.
The best part about the experience is they provide all the specifications someone would want about the lights they are buying unlike most places that only highlight a few details. I would highlight recommend this company for anyone looking for a custom lighting setup or struggling to find a product to meet their needs.
Date of experience: December 03, 2024
Reply from Solid Apollo LED
Hi Jon,
Thank you for your detailed and thoughtful review! We're so glad to hear that our phone service was able to assist you and help you find the right solutions for your custom photo box. We truly believe in providing all the necessary specifications to ensure our customers make informed decisions, and it's great to know that stood out to you. While our prices reflect the quality of our products, we strive to offer value in every purchase. We really appreciate your recommendation and look forward to supporting you with any future lighting needs!
Sincerely,
Solid Apollo
Reply from Solid Apollo LED
Hi Dennis,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service. We truly appreciate your feedback and look forward to assisting you again in the future!
Sincerely,
Solid Apollo
Easy to use website I usually like to actually speak to a live person but it was so easy.
Date of experience: December 02, 2024
Reply from Solid Apollo LED
Hi Thomas,
Thank you for your feedback! We're so glad to hear you found our website easy to use. While we understand the value of speaking with a live person, we're happy that the process was smooth for you. We鈥檙e always here if you need assistance in the future!
Sincerely,
Solid Apollo
Good quality, best customer service
Definitely recommend
Date of experience: December 03, 2024
Reply from Solid Apollo LED
Hi Pavel,
Thank you for your kind words! We're so glad to hear you're happy with the quality and our customer service. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you again!
Sincerely,
Solid Apollo
Great product and first class service. I highly recommend Solid Apollo!
Date of experience: December 03, 2024
Reply from Solid Apollo LED
Hi Jim,
Thank you for your fantastic review! We're thrilled to hear you're happy with both the product and our service. Your recommendation means a lot to us, and we鈥檙e grateful for your support. We look forward to serving you again in the future!
Sincerely,
Solid Apollo
I have purchased this product before and it works great for me. Most off though was the quick time frame it arrived, much ahead of the estimate.
Date of experience: December 03, 2024
Reply from Solid Apollo LED
Hi Kenneth,
Thank you for your review! We're so glad to hear that the product works great for you. It's also wonderful to know that the fast delivery exceeded your expectations. We always aim to provide quick and reliable service, and we're thrilled we could deliver ahead of schedule. We appreciate your continued support!
Sincerely,
Solid Apollo
Andrew C is a fabulous, patient resource. Amazingly helpful and conscientious. This company does it right!
Date of experience: December 03, 2024
Reply from Solid Apollo LED
Hi Timothy,
Thank you so much for your kind words! We're thrilled to hear that Andrew made such a positive impact with his helpfulness and dedication. We truly value your feedback, and it's wonderful to know that our team is meeting your expectations. We strive to do things right, and it's great to hear that reflected in your experience. We look forward to continuing to serve you!
Sincerely,
Solid Apollo
I have been using Apollo for several years. One time i bought during a sale but the computer failed to register the discount. However the Apollo crew checked the time of my purchase and made all due adjustments
Date of experience: December 02, 2024
Reply from Solid Apollo LED
Hi Robert,
Thank you for your loyalty and for sharing your experience! We're glad to hear that our team was able to resolve the issue promptly and ensure you received the correct discount. We always strive to provide excellent service and make things right for our customers. We appreciate your continued trust in Solid Apollo and look forward to serving you for many more years!
Sincerely,
Solid Apollo
Have made several purchases here and the service has been top notch. Solid Apollo has established and maintained great service while other companies have let service lapse.
Date of experience: December 02, 2024
Reply from Solid Apollo LED
Hi Jeff,
Thank you so much for your thoughtful review! We truly appreciate your continued support and are thrilled to hear that our service stands out to you. At Solid Apollo, we take pride in maintaining excellent service, and we're grateful for customers like you who recognize our efforts. Looking forward to serving you again soon!
Sincerely,
Solid Apollo
Reply from Solid Apollo LED
Hi Arian,
Thank you for your awesome feedback! We're thrilled to hear you're happy with the product and our fast shipping. We appreciate your support!
Sincerely,
Solid Apollo
Date of experience: November 25, 2024
Reply from Solid Apollo LED
Hi Terrence,
Thank you for your kind words! We're so glad you found the information helpful and are pleased with our service. If you need anything else, feel free to reach out!
Sincerely,
Solid Apollo
Helped reconfigure a system that was already in place.
Suggested updated products to replace the old styles.
Replaced material that was problematic without question.
very polite and professional
Helped troubleshoot during installation and very always available and responsive
Date of experience: October 29, 2024
Reply from Solid Apollo LED
Hi Raz,
Thank you for your detailed feedback! We're so pleased to hear that our team was able to help reconfigure your system, suggest updated products, and resolve any issues with the old materials. We pride ourselves on providing professional, responsive service, and it's great to know we met your expectations. We truly appreciate your support and are happy to have been able to assist throughout the installation process!
Sincerely,
Solid Apollo
Placed order hassle free and arrived when scheduled
Date of experience: November 19, 2024
Reply from Solid Apollo LED
Hi Robert,
Thank you for your feedback! We're glad to hear that your order was hassle-free and arrived on time as scheduled. We appreciate your business and look forward to serving you again!
Sincerely,
Solid Apollo
I needed an item immediately and reaceived it the next day.
Date of experience: November 15, 2024
Reply from Solid Apollo LED
Hi Abe,
Thank you for your feedback! We're so glad we could get the item to you quickly. It's great to hear that our fast delivery helped meet your needs. We appreciate your support and look forward to serving you again!
Sincerely,
Solid Apollo
Reply from Solid Apollo LED
Hi Tammy,
Thank you for your kind feedback! We're glad to hear you enjoyed our competitive prices, convenient location, and friendly service. We appreciate your support and look forward to welcoming you back soon!
Sincerely,
Solid Apollo
Customer support very helpful. They actually were trying help me solve an issue instead of just trying to sell me the most expensive product.
Date of experience: November 26, 2024
Reply from Solid Apollo LED
Thank you for sharing your experience! We're so glad to hear that our customer support team was helpful and focused on solving your issue, rather than just making a sale. We truly value providing the best solution for our customers and appreciate your feedback!
Sincerely,
Solid Apollo
Everything arrived and worked as described.
Date of experience: October 24, 2024
Reply from Solid Apollo LED
Hi Ray,
Thank you for your positive feedback! We're thrilled to hear that everything arrived and worked as described. We appreciate your trust and look forward to serving you again in the future!
Sincerely,
Solid Apollo
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