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Fabulous company and fabulous service every time. Most recently Jessica's attention to detail, problem solving skills and helpfulness were just outstanding! In the past 3 years there have not been any issues. SAS is professional and their customer service exceptional. We had horrible experiences with a previous answering service. Not SAS. They鈥檙e great!
Specialty answering service has helped me be more productive by not having to answer the phone all the time. They get all the information for me, then I can return the call.
Jessi responded very quickly giving me a status update, and then fixed the issue very quickly! She also provided a helpful resource reference for me in the future. Great customer service and communication!
Sheila F. was very helpful. She was quick to answer my emails and provided excellent service, making all of the changes to the account that I needed. The emails were concise and easy to understand. Thank you!
Written by the company
1006 W 9th Ave #150, 19406, King of Prussia, United States
Fabulous company and fabulous service every time. Most recently Jessica's attention to detail, problem solving skills and helpfulness were just outstanding! In the past 3 years there have not been any issues. SAS is professional and their customer service exceptional. We had horrible experiences with a previous answering service. Not SAS. They鈥檙e great!
Date of experience: January 08, 2025
Specialty answering service has helped me be more productive by not having to answer the phone all the time. They get all the information for me, then I can return the call.
Date of experience: December 30, 2024
Date of experience: January 08, 2025
Sheila F. was very helpful. She was quick to answer my emails and provided excellent service, making all of the changes to the account that I needed. The emails were concise and easy to understand. Thank you!
Date of experience: January 08, 2025
great call handling. Very efficient responses from all staff
Date of experience: January 08, 2025
Jessi responded very quickly giving me a status update, and then fixed the issue very quickly! She also provided a helpful resource reference for me in the future. Great customer service and communication!
Date of experience: January 06, 2025
We are extremely pleased with how quickly the SAS team works to resolve any issue we may have. The customer support is like no other company we've worked with in the past. We are so happy with our partnership with SAS.
Date of experience: December 30, 2024
I called the answering service Monday 12-23 about 5:00 PM ( which is after their normal hours) I LM about our Holiday hours , they replied via EM immediately acknowledging My message requested Holiday hours and gave ticket #
They Sent EM early next morning recapping hours I gave them.
They answered calls prompt after closing early for the Holidays, provided caller the Holiday hours.
Date of experience: December 24, 2024
I left a message through the contact us option on the site. I was emailed back with the concern addressed and fixed within a few short minutes.
Date of experience: December 30, 2024
Great job! Professional, nice operators.
Quick, informative emails.
They called me with an idea to avoid spam callers
Thank you!
Date of experience: December 11, 2024
Agent immediately knew the answer to my questions and showed me exactly where to go on the website.
Date of experience: December 23, 2024
Professional and personal communication
Date of experience: December 19, 2024
Thoughtfulness and professionalism of the support team!
Date of experience: December 17, 2024
She made the IVR set up so easy! I didn't have to do anything except say Go. I'm thankful for you looking out for us and Spam calls.
Date of experience: December 17, 2024
Kelly was professional and took her time with me. Explained the portal and phone app and I learned from her.
Date of experience: December 13, 2024
Danielle was extremely helpful and punctual.
We have been using SAS for our HVAC business for years and couldn't be happier with the service provided.
Date of experience: December 12, 2024
Great service, clear messages, great customer service
Date of experience: December 11, 2024
You were able to make a quick change on my account easily.
Date of experience: December 12, 2024
I have used an answering service for nearly 10 years. SAS is by far the best, they have scripts (that I write) so the team knows what to say in real time. They provide call recordings so I can listen and provide feedback on the calls. Their support desk is quick and helpful.
Date of experience: December 10, 2024
Courtney and Whitney went above and beyond to help us through a situation
Date of experience: December 10, 2024
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